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i messed up bad.....

post #1 of 15
Thread Starter 
hey all,
well today, i was doing some base repairs on a snowboard and finished the base weld. there were a bunch of other gouges on the board base...so i decided to run the board through the skid, which is basically a machine that layers new p-tex onto the entire base of the ski or a board. (so...into gouges and stuff)

anyways...as i was running the board, the skid jammed with it's ultra hot head directly contacting the board base...by the time i released all the pressure...all was too late (machine error) :/

the base bubbled up, and the sidewalls got squashed out from all the pressure and heat, and the core got burnt i think too :/

i felt really bad as i had been turning out some bad tunes these last few days from stress and what not...so i was trying to do a stellar job on this one...and all was going well. base welds were coming out seamless and flat, edges were coming to a nice hand polish, etc....and this thing goes wrong :/

the guy gets a new board out of this atleast....but man...do i feel horrible....just thought i'd get that off my chest...thanks for reading...

Mello
post #2 of 15
Dude!!! That bite's.

You know what it is don't you. . . The ski gods are angry that you're working on "that other" snow equipment. Ask for repentance, say fifty hail Plakes and then ask them to let you work on a few skis and everything should start to get back to normal!! :

Hope things get better!
post #3 of 15
I feel for you dude. There is nothing worst then messing up someone elses goods. Can totally relate to the harder that it seems that you try the more crap that seems to come your way. Try taking f*k it attitude and the stress of error will be decreased. Then you can get back to work, because you are no longer behind the 8 ball. Chin up lad [img]graemlins/thumbsup.gif[/img]
post #4 of 15
Thread Starter 
atleast it was a snowboard...not a ski...i woulda jumped off a bridge if i did that to a ski [img]graemlins/evilgrin.gif[/img]

maybe i just need to see snow and get alot of turns in..hopefully, i'll be in tahoe on the 26th and 27th...and hopefully i'll blow away the stress

Mello
post #5 of 15
Hey, Mello, thank your stars you're not a surgeon, eh?

The guy gets a NEW board.

Sounds to me like a machinery problem, not something you should feel responsible for.
post #6 of 15
Actually its nice to know that there is still someone out there that actually gives a s*&( about other people's stuff. Valet parking, car wash, dry cleaning what not, I have a herd time letting anything I own out my own sight anymore..
post #7 of 15
Thread Starter 
Lordo,
You know what...i have to agree with you there. Even at our shop, there are guys who brag about doing x number of tunes in an hour instead of emphasizing quality (though...if you mix quality and quantity, that'd be the best), and it kinda pisses me off to be quite honest. I might not do 3,4,5 pieces of equipment in an hour, but I DO take alot of pride in the work I do, so stuff like this just brings me down. Plus, like you said, it's not my own equipment...which i think is pretty important...i mean...the mentality should be more along the lines treating the customer's equipment better than your own...you mess up on theirs, they're not only bummed out about their own equipment, they lose alot of respect for your shop as well. That's not to say I do the best tunes in the world (don't even come close), but I do the best i can. so..right now, i just want to crawl into a hole and hide

Mello
post #8 of 15
Hey Mello- ya just gotta respect a guy who admits a mistake. Yet again, not really your mistake. Sometimes stuff(that word is sometimes spelled differently)happens. We're not perfect. If we were we'd all be walking on water by now! (I've tried a number of times... I keep sinking!)
post #9 of 15
Mello,

Think how an instructor feels when a student gets hurt while skiing in class. Nothing makes me feel so incompetent as that, even if it's obviously not my fault. Last year two of my students got their brakes tangled getting off the chair and one lost an ACL in the ruckus. What could I have done to prevent it? Not a darn thing, but I felt like a lowly worm anyway. I try to remember that there are some things over which even I have no control.
post #10 of 15
Thread Starter 
well,
i offered to pay for a new board for the guy, but the shop manager told me not to worry about it. the guy took the damaged board home to put it on top of his fire place and got a new one...i feel bad...the shop's doin real bad this season due to late snow...and to give away a free board

well, the guy was happy though (i bet he thinks i did him a favor lol). the original board was pretty beat up and had gone through alot of tunes anyways with a really thin base...but all's said and done. time to get some freshies soon and feel better i suppose [img]smile.gif[/img]

Mello
post #11 of 15
Kudos for taking responsibility. It will work to your advantage in the long run as you'll get a much better reference from the shop owner when you move on to another job.
Don't sweat it too much as there was nothing you would have done differently, and all equipment eventually reaches the end of it's usefull life. Seems to me that that board was pretty beat up and the customer came out way ahead. Next purchase, he'll remember the treatment and be back.
Sounds like you have a smart boss as well.
With your commitment to quality, you could end up as the shop's "tough repair expert".
post #12 of 15
What about the mechanic who blew a Land Rover engine? He was almost perversely proud.. took pictures.
The one set of bolts they don't count...not reused. Starts it up.. one side of the engine trashed. 30 years of wrenching, it happened.
Hey, he survived... go skiing!
post #13 of 15
MelloBoy,

Irrespective of what kind of snow toy it was, I feel for you. As would anyone that has ever had the pleasure of working in a shop environment, because we all have those days.

Back when Atomic was riding the Bill Johnson wave with their Red Sled, they offered a limited production Gold Medal version with - you guessed it - gold lettering instead of silver. A guy I was working with - we'll call him Dan, because that is his name - mis-drilled pair of these skis and was absolutely distraught about it.

The shop we were working for did first-class ski work, but we were not a ski retailer. At that time, conveniently enough, Atomic had a Salt Lake City warehouse; I called a guy I knew at the warehouse and he told me to send ol' Dan down to get another pair. Which Dan did. Dan brought them back to the shop and promptly repeated his earlier mistake. :

Another call and another pair of limited production Red Sleds were pulled off the rack at the warehouse. Dan, once again, brought them back to the shop and, eager to atone for his earlier sins, set about finishing the job he had started hours before. To no avail, he took another swing and missed a THIRD time! : :

Needless to say I had worn out my welcome with the Atomic boys and Dan's wallet was much, much thinner than it had been at the start of the day. Yes, he was paying for the skis out of his own pocket . . . . remember, we did ski work, but we were not an Atomic dealer.

Dan took another expensive drive to the the warehouse. When he returned, we chained him to a sturdy post nearby and mounted the skis without further drama. [img]graemlins/thumbsup.gif[/img]

That day I laughed my ass off at Dan's misfortune as a ski tech. And then, I quietly thanked the gods that it hadn't been me. [img]graemlins/angel.gif[/img]
post #14 of 15
Quote:
Think how an instructor feels when a student gets hurt while skiing in class. Nothing makes me feel so incompetent as that, even if it's obviously not my fault.
I used to be a ski instructor, during the very first lesson I taught (my first lesson not theirs) one of the kids fell getting off the lift. He was crying and saying he could not stand up. I thought he was faking because he did not want to be there in the first place. I called for a patroller and they took him down the hill in a sled. The next week when the group came back (it was one of those after school programs where you have the same group for 6 weeks)I found out the kid had broken his leg. Even though I had no controll over the situation I did feel bad because I thought he was faking it.
post #15 of 15
Melloboy, that's awful....thank god they weren't my skis you were working on. Do you own the shop, or work for someone else? If you work for someone else I hope they are not going to deduct the cost of the board from your pay.

Goose don't feel bad, you did the right thing eventhough you thought the kid was faking. If you had not called the patrol, but tried to get the kid up to ski first, then you would have reason to feel bad.
When I was on the patrol we had this child that would fake an injury each time she came with her school group, she liked to ride in the patrol sled. About an hour after we opened one time, though we were pretty sure she was faking, we went to her and did the on-hill exam. Her grandmother walked the short distance up the hill to her and started yelling at her that she was faking again.
She swore that she really was hurt this time so we continued our exam and treated for the symptoms she was reporting. She said she couldn't feel her legs and her fingers were tingly. She should have received an award for the great acting job she had done. We proceeded to take all precautions and put her in a collar on a backboard and sent her out in the ambulance.
Two hours later she returned to the area with her grandmother to get her brother and cousins. She came bouncing into the lodge as she usually did (no injury) and she wanted to get back on skis. (She was a spoiled brat and would have a tantrum when she did not get her way) Fortunately, the management and her grandmother did not allow her to using the reason, you were just sent out in the ambulance because you got hurt, we think it would be better if you waited until next week. She did not like that too much. She had to sit and wait the 3 hours that remained in the ski session.
The next week I was waiting for her as she got off the lift at the beginning of the day. Before opening I had discussed the situation with the management and we had come up with a plan. I asked her as she approached me if she wanted a ride in the patrol toboggan. She said she did, took off her skis and hopped in. When we got to the bottom of the hill I told her that I didn't want her to pretend that she was hurt anymore. If she wanted a ride in the toboggan to let me know, I would be more than happy to give her one as long as someone wasn't really hurt and didn't need me. That day she asked for 2 more rides, the next week only one. Soon she did not fake being hurt again and rarely asked for a ride.

[ December 18, 2002, 06:25 PM: Message edited by: skierteach ]
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