Originally Posted by windowman
its pretty funny how a guy can go on a rant about dissing a store and finds out that its the wrong store. what is even more funny is that the guy cant even stand up and admit that he was wrong.
I don't have a dog in this race, but I believe that GMOL is located inside a ski shop. Gregfit's comment about the person who instigated this problem isn't a GMOL employee does not mean that the OP is confused about where he went.
Lots of bootfitters work out of ski shops as independent contractors. Steve Bagley at Superior Ski in Snowbird is in a shop at the Snowbird base, Gordon Hay at Solesystems used to be inside Wilderness House in Boston, Jeff Bergeron is inside Norway Haus in Breck.
They obviously work at least somewhat closely with the sales staff employed by the surrounding shop, and vice-versa.
That doesn't mean that everyone in the shop who talks to a customer about bootfitting works for the bootfitter.
But it doesn't mean that this independent relationship is obvious to the paying customer. It's obvious to the bootfitter. It may be obvious to the shop employees too. But it's reasonable for a customer to think it's all one business.
Think of it like the airline checkin counters in most European airports, where the ticket/checkin agents don't actually work for the airlines, they work for Swissport or one of the other major providers. How would you like to check in for your hard-paid flight on United coming back from Switzerland and be told by the "United" check-in agent, "Why did you choose this lousy airline? You should have flown XYZ?"
From the customer's perspective, the GMOL employees and the shop employees all appear to work for the same provider. They're all customer facing. They should all represent the same values of customer service, whether they work for the bootfitter or they work for the shop hosting the bootfitter's independent operation. It's a partnership and they should treat the customer of either establishment as a customer of both.
For the record, that's exactly the good way in which I was treated by Gordon and by the Wildnerness House employees back in Boston, and by Steve Bagley and the Snowbird ski shop employees there. I haven't had the chance to have bootwork with Jeff yet (though I need to as part of picking new boots) but I have purchased from Norway Haus and seen a positive attitude there too.
Maybe the employee where GMOL is located had a bad day. Maybe we should cut him/her some slack. We should cut the Original Poster some slack also, for not knowing the business arrangements and contractual agreements between GMOL and the shop.
I'm not saying whether any of the bootwork at any of the places was good or bad. Just that the typical bootfitter/shop arrangement is not necessarily obvious to the end consumer.