EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › General Skiing Discussion › Why would a ski shop do something like this?
New Posts  All Forums:Forum Nav:

Why would a ski shop do something like this? - Page 2

post #31 of 44
Quote:
Originally Posted by OldSchool View Post
You had way too much patience with this idiot, imo.
Seconded.

You should have grabbed something expensive, and sprinted out the door screaming obscenities.
post #32 of 44
" I did not want to purchase them on Ebay because I respect and believe in purchasing product from local establishments for many reasons, the least of which is keeping my money in this town"

"Thanks for my refund--- and contributing to your demise"
post #33 of 44
Maggot, stop making me laugh!
post #34 of 44
Quote:
Originally Posted by GregGaspar View Post
" I did not want to purchase them on Ebay because I respect and believe in purchasing product from local establishments for many reasons, the least of which is keeping my money in this town"

"Thanks for my refund--- and contributing to your demise"
hahaha!! think the dude would have thought that one through a little bit more. it probably would have been better for him to bite the 160 bucks and keep a happy and loyal.
post #35 of 44
Sounds like a case of "The Little Guy" syndrome where all of the sudden the "small business owner" thinks that because they own the "local" shop he's somehow entitled by birthright to your business. I would not have been so kind. People/shops like that are part of the reason why other reputable shops are failing through no fault of their own and I feel like its getting more prevalent.

In my area, an interesting change occurred... the shop I used to despise got a couple new people and its actually not a bad place to deal with. The shop I used to love recently treated me like an idiot when I was ready and willing to drop a ton of money on new boots. Guess where I bought the boots? Go figure.
post #36 of 44
Thread Starter 
Part of the weirdness is that in our area there are a handfull of shops with different names that have the same owners. I don't think it is public knowledge. I think there are three or four. When you go into one of these places all of the merchandise is labled the same. with the same price tags. Some are geared more to high end, and some seem to get the left overs. If you say to the help "well don't all of these shops have the same owner" You get the standard response "we are part of the same buying group"

Rumore has it they will call the other store and alert them of your shopping.

It has always been a real bite to try to get a decent deal and good service around here.
post #37 of 44
Sounds like they're doing their best to promote the convenience of Ebay and Al's. Think there's an opportunity there for a shop with good product/customer service, or are most people oblivious? Thats the unfortunate thing about where I live, most people don't know anything different than mediocrity, so they accept it as the norm and the shops are only too happy to oblige.
post #38 of 44
I hope I don't accidentally end up in this shop. Too bad we have to guess at where it is.
post #39 of 44
i have had nothing but great things with the pro shop at the slopes. last week they had a ski swap and i purchased some sollie 1080 labs with used bindings. Also i was trying different kinds of boots on with the dealers for the right fit for me. the store manager has fitted me for boots before, and when i talked to him he immeditaly recognized me from a few months ago, then introduced me to the nordica rep to try on the new supercharger ignition boots. i loved they but they were a little pricey. There was a 10% discount on all new gear that day, but he said he could ring them up for 20% off with his discount,for 360. great! But then i went and bought the skis, for 320. I called home and told my sis to look up how much the boots were on the internet, they were 320. He came and found me later and asked if i still wanted to buy the boots. I said not today i think i can find them for a lower price somewhere else. he was kinda taken aback when i said this, and he then replied, how much do you want to pay for them? i rattled off a random 320 and he said done, whenever you want them come get em. i have to get my skis mounted when i get the boots so he said whenever come and get them. To me that means alot to bend that much for an 18 year old like me, and that will keep me to always go back there for gear, because of service like that. So there is a good story about a local shop!
post #40 of 44
There's plenty of local shops who are willing to work with people on price, etc to compete and rightfully so. For instance, these guys probably figured they'd drop an extra $40 on a pair of boots, but keep you coming back for mounting, tunes, soft goods and probably equipment in the future. You, the customer, are happy and will probably be a loyal customer. $40 is a small investment for that.
post #41 of 44
I have two shops local that are real good. We can't make a blanket statement that all B&M's are bad...or even good as we found out in this thread.
post #42 of 44
what's crazy is that last season i had several shops point me to other shops.

for example, i went to get fitted for boots at Tahoe Boot N Bike Works in the Heavenly Gondola Village. I didn't have an appointment, so I patiently waited around for 45 minutes until the owner was available for a consultation. In the meantime he had one of his other employees size me and come up with some recomendations. Sadly, they didn't have any of the boots they felt would be the best fit for my feet in my size. They also said that they probably wouldn't be getting another shipment in any time soon. So they wrote down the size and several recommendations of boots and then gave me some alternate shops to go to. I ended up at another shop where I bought boots. The next day I returned to TBNBW to demo some Elan skis and mentioned that I was experiencing some slippage in the right boot. They inserted a heel lifter free of charge.

Another cool experience I had was chatting online with the owner of Porter's in Truckee/Tahoe City. I had emailed the shop inquiring about demo skis and whether or not they had certain models of Line and Armada and Ninth Ward skis available for demo and sale. I eventually quoted them a price for the Armada AR5 that I had found online and the owner said that unfortuneately he couldn't meet that price. Then he asked if the price I was quoting was from the patio and ski shop in Sacramento (Sierra Jim's shop, btw). When I replied "Yes" he promplty urged me to buy the skis from Jim (he confessed that they were friends and he'd rather I buy the skis from them and get a good deal).

Maybe there's some unspoken comraderie between the long time shop owners in Tahoe, I don't know, but my experiences with these two shops was great, especially considering that I was willing to make purchases from them, but ended up being pointed to another store.

i don't know about you, but i think it's great customer service when the shop owner is trying to get you the best deal, regardless of whether it's at their store or a competitors. Needless to say, I totally tell people about both Porter's and Tahoe Boot N Bike Works.
post #43 of 44
Quote:
Originally Posted by Phil Pugliese View Post
I have two shops local that are real good. We can't make a blanket statement that all B&M's are bad...or even good as we found out in this thread.
I must agree with this statement. In fact I think a good shop should also receive the benefit of doubt when occasional errors occure.

Sometimes a good shop has a bad day.
Heck, Sometimes a bad shop has a good day
post #44 of 44
Thread Starter 
Please don't get me wrong that I think all shops are bad. There are several in our area, Western New York. That are very good, maybe a little pricey, but do a very good job. IMO They are the ones in Ellicottville, NY, which is were we ski, about an hour away, and I buy stuff from them all the time. (remember wife and 3 teens all active skiers) it was just that none of them had want I wanted.

I did not think it appropriate to name the BAD shop.

PM me if you must know who these BAD people are.

I'm still having a hard time figuring out why this guy quoted me what he did if he could not deliver. Maybe to take me out of the market and when the snow hits put me on something else.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Skiing Discussion
EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › General Skiing Discussion › Why would a ski shop do something like this?