or Connect
New Posts  All Forums:Forum Nav:

who to trust???

post #1 of 5
Thread Starter 
i know its only june, but im already thinking about where to go come november to get the full tune up before i do the tune-ups in my basment for the remainder of the season...theres a family owned type place thats quite dirty and messy, a ski market, and then the mountain itself, where i kno ill get ripped off....any idea which ones best??? i would guess the mountain even though id get ripped off, it just seems more reassuring cuz maybe they know what theyre doing more so than the kids at skimarket???
post #2 of 5
yeah definately go to the guys at the mountain who get paid minimum wage to do hundereds of pairs of skis as quickly as possible. Never go to the dirty messy mom and pop ski store where they value your skis and your business so they're more likely to do the job well. [img]graemlins/evilgrin.gif[/img]

[ June 22, 2003, 08:39 AM: Message edited by: Pesky Resinballer ]
post #3 of 5
Contrary to other situations where "size matters", the size (& location) of a ski shop doesn't matter. Every type of shop, large and small, can screw up a job. You can't generalize this way.

A few yrs ago, I decided to trust my brand new Stockli Stormriders to the tender mercies of a small (but long established) storefront mom&pop shop for binding mounting. On first glance it looked he had done like a nice job, so I didn't detect any error until I skied on them. It turns out that the bindings were located about an inch forward of where they should have been. When I brought them back to the shop, the owner/tech claimed, "I measured them". I then pointed out the mounting mark that the factory had so nicely provided for people like himself .

Last year, I brought a new pair of Explosivs to a much larger local store (it is one of 2 stores in a local chain that covers only skiing & biking). I had a pair of demo bindings that I wanted mounted. "Sure, no problem, the main tech said." I even double checked by asking specifically if they had a jig that would fit the 95 mm width of the Explosivs. I was reasonably confident in them since I had occasionally used this place for tune-ups in the past.

When I got the skis back, the bindings themselves were both properly located at the correct fore-aft position on the ski, but one was located in the center of its rack, but strangely enough, the other was all the way to the front on its rack. They had obviously mounted one of the racks in the wrong fore-aft position. Of course, this meant they were unable to be adjusted and hence completely useless as demo bindings (ie, as loaners, for my kid, etc.) as I had described to them when I first walked in. Upon closer inspection, it became clear what had happened. There was an earlier set of mounting holes on one ski where the tech had first tried (unsuccessfully) to mount one of the bindings. Of course, that problem happened because he really didn't have the proper jig for powder skis. He realized he couldn't put a new set of holes right next to the original set, so he simply mounted one rack was in the wrong position.

When asked why this wasn't brought to my attention, he said that since I was an individual, he thought I would never need to readjust them - he had completely "forgotten" that I had told him that was exactly why I was putting demos on them.

After a minor debate with the defensive, insistent tech ("They work! ... No they don't!") I walked away from him in mid-sentence and found the general manager. He made sure Volkl comp'ed me a new pair (which I had mounted elsewhere).

In my personal experience, the best, most consistent ski work I get is from the two local stores that also get the best word-of-mouth and internet recommendations. I think that seeking recommendations from others about the best local store is about the best you can do. Beyond that, its a crap shoot.

Tom / PM

PS - I once actually did get a great on-the-spot tune from a shop at a base area, but I did this by going in when it was almost empty, befriending the 17 y.o. who had been hired a couple of weeks earlier, showing him how to adjust his machine for something other than 1/1, and standing right there while he fed my skis through it.

[ June 22, 2003, 10:03 AM: Message edited by: PhysicsMan ]
post #4 of 5
It is a crapshoot, no way around it. None of these folks can be paid very well. The shop at the ski area only operates for a few months a year so it has a difficult time training and keeping competent staff. Chances are they begin laying off their staff mid season, after the big vacation weeks are over so some of their shop staff are only there for a month or two at most. Sometimes you can find a shop you feel you can trust, only to discover their personnel have turned over and the quality of the work is no longer there. I used to have great faith in a local shop, recommending it widely, sending my students there. One day I was out getting used to a new pair of racing skis when I twisted right out of the toe pieces. Turns out they had neglected to install all of the mounting screws! You'd think they might have displayed some embarassment, some concern when I brought the skis back in. Nope. Needless to say, that ended my patronizing that shop but I see the same issues in all these places. Personally I am looking forward to the trend in ski equipment design that makes shop mounting unnecessary.
post #5 of 5
Just my opinion.Tipping works for me.a VERY large quiver..some newer/some old.Some are sacred..others.I don't really care that much.Yes at times they need service I cannot do.With about 35 years of dealing with ski shops..and I have some REAL BEAUTY horror stories.

I always deal with the same big shop now.I always let them know EXACTLY what I want..AND let them know that I REALLLY know EXACTLY what is involved.I try NOT to come off as an arrogant..give them a hard time..belittle them know it all.Demeaning the person doing the job is just a BAD start.I am very polite,pleasant,respectful of them,their knowledge/expertise.I always try and ask who is going to do the job.I always tell them it is not a rush.I sorta hint..maybe do them on your break,lunch hour,after work.THEn I let them know how much it means to me to have a 100%,PERFECT job..and how(they know) that I only trust my skiis to them(true)..AND..the big and..that I am not only willing..BUT insist..on giving whoever does the job.."a few extra bucks"."You know.."not on the receipt".And I do give it to them..discretely.How much..well that depends on what it is they are doing..how much I value what they are working on..and how much the bill is.
Yes there are quite a few kids..students..that do the ski service.SOME of them are first class,no holds barred EXPERTS! that can lock horns with anyone..others..well..er..um..I have been told.."oh no..I better not do/try that..I'll have to let so and so do it".HEY..HONEST!..

I should point out..I NEVER!! EVER abuse this...as in que jumping..sleazy stuff.
I took a few pairs in at Christmas once..the woman ahead of me was complaining..BUT the sign was quite clear..when new work could be picked up..I was in no rush.She was gone..after my little pitch..didn't know these particular guys..they said they could do them on their lunch hour..which was gonna be NOW..and did I have any other shopping to do..I could just wait.
I made it quite clear this "extra" was..for extra good work..and I would be back in a week or so.

Idno..I see it as..hey this works..and man the service on my skiis is exemplary.I see it as a "tip" for someone obviouslly not making a lot of money.They appreciate it.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Skiing Discussion