Originally Posted by klkaye
Skiingman (et al) ... after I thought about it I did strongly consider that the shop I went to just did a crappy job -- someone was in their groove and tuned my skis the way they did everyone elses, instead of really paying attention to the instructions.
The problem here is how I was treated, not the poor job.
Well, that too. You should be able to walk in, request a given set of parameters for tune, pay a reasonable price, and come back and have it done right the first time. I can't guarantee you'll like it
because tunes are subjective, but I should be able to at least guarantee I tuned it to the specs you gave me in a consistent, high quality fashion.
If you are unhappy with the service for whatever reason, it makes no sense for me to give you a hard time about it. The only thing that makes sense is an apology and a request to have you help us do it for you the way you want it. If you would rather have the money back, fine. The idea of someone being a jerk to you and disagreeing with you after you called them out on not even paying attention to your specs is really frustrating to me; because it makes all ski shops look bad in a way.
I have personally dealt with people that called a tune "bad" and got really annoyed with us, and upon careful inspection by myself there was nothing wrong with the tune per se. (As opposed to the times when there is something physically wrong with the tune, and I start breathing heavy and mumbling. It really irks me.) This is because a good tune is subjective. The important thing here is to discuss it with the customer without attempting to justify your actions. Just find out what the customer didn't like, explain to them that you'll gladly fix it, and then politely explain to them how to request their personal preference in the future. This can be time consuming and annoying on a busy day, but its one of those things where doing the job right once will make life easier in the future. Occassionally customers don't want to go through this process, at which point I try to give them their money back because I know from experience I'm fighting a losing battle.
KOB's story annoys me too. The thing about tuning gear is that its probably the least profitable stuff in the store. Sure, the margins are decent and it rarely goes on sale, but there are many
items you sell very small quantities of but have
to have in order to provide a quality selection. The administrative overhead in the purchasing/receiving of these goods is immense for the dollars sold. The amount of time I spend on the sales floor walking a newbie through a hundred dollars in basic tuning purchases is usually greater than the time I spend selling a pair of skis. Its one of those things where I really do feel small shops should just carry the basics (uh, which would include at least basic files, hah) and inform people of good catalogs for the rest.
Anyways, the point is that having the wide selection of tuning stuff is a low ROI proposition for shops that don't do an enormous race business. However, its one of those things that you can provide people with service that eBay et. al. can't.
Originally Posted by jinx
i'm still not sure what i think about this. is it normal for women not to know how to change a tire?
Personally, I think that fewer women are willing to change a tire than men. I doubt the knowledge levels are much different. I think if anyone had
to change a tire, they could figure it out...it ain't rocket science. That said, a lot of dudes don't know/are lazy as well. Some idiot friend of mine once waited an hour in a cold ski area parking lot for a AAA guy to change his tire....why did he do that? Its not hard. He could have spent 45 minutes less in a cold dark parking lot.
Actually, a couple of years ago my 70-something grandmother changed her snowtires onto her car by herself, because it snowed early in the season and she wanted to go to the store. This woman still mows her own lawn and does her own weedwhacking and gardening. She has a propensity for killing anything with an internal combustion engine (no idea how) but she swears like a sailor and gets the job done.
Originally Posted by jinx
while the girl who spent 30 minutes on top of the cliff (ploy for attention? frozen in 'female-fear'?) had a freaking fan-club cheering gallery.
This is really transparent and annoying to some of us. Unfortunately, only some of us. Ugh, I had to go on a camping trip last summer with a couple of those types. What a pain.