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mutter from a foreign skier

post #1 of 19
Thread Starter 
I already wrote a thread in the "resort section" that whether I should wait more because the skis I had ordered via on-line had not been delivered until I departed to Tahoe.

Actually I came back yesterday, and I found the skis were lost. DHL said they have no responsibilty to confirm someone has really received a package. The postman just threw them away in front of my door. (My next door neighborhood said he had been able to see the skis until Thursday.)

But it is so different way I was accustomed to in my country, and I can not help being upset. Not only because of money, but skiing is my deepest part I care about during my stay in the U.S.A.

Should I buy another pair of skis? Or just should be content with renting Demo skies? I had ordered Dynastar 8000 and I guessed those would really work in soft snow and bumps. (I can not make a good deal with mid fat or fat skies in my country because we usually ski on the hard packed groomed snow.)

Please give me some comments.
post #2 of 19
I can't believe your next door neighbor let them lay out there for days without taking them in for you!
post #3 of 19
I can't believe that DHL just let the package in front of the door. Don't have any experience with package delivery in US. In my country any package has to be received by someone (a family member, a neighbour, ...). If there is nobody to receive the package, it's delivered later. Understand your feelings!
post #4 of 19
I would encourage you to dig a little deeper. You did not receive the product you ordered. I do not believe that you have to pay for them as a result. Between the seller and DHL they need to figure out who is responsible, but you are not. You did not receive the product you ordered and paid for. That's all your credit card company needs to know.
post #5 of 19
Most, if not all, DHL drivers are subcontractors. Don't know if it makes a difference but it may give you multiple routes to pursue.
post #6 of 19
Sorry to hear about your loss, that really sucks. If you want a pair of 1999 Bandit I's with crapy Salomon 850's let me know.
post #7 of 19
Quote:
Originally Posted by ssh
Between the seller and DHL they need to figure out who is responsible, but you are not. You did not receive the product you ordered and paid for. That's all your credit card company needs to know.
Just to elaborate, in case you are not familiar with this process in the US you can dispute a charge on your credit card if you did not receive the product (or if there is fraud, etc.). Call the credit card company's customer service line and tell them you did not receive the product (and write them to confirm), and do not pay the amount billed on your card. The credit card company will resolve it with the vendor, who in turn will probably look to DHL.

So if I were you, I'd first call the credit card company. If they confirm you can dispute the charge, I'd shop around wherever it is you're skiing, purchase a replacement pair, and get out on the hill.
post #8 of 19
With most delivery services (I'm not personally familar with DHL), the shipper can direct how the package is to be delivered. He can require a signature, or specify that it is to be left at the delivery location whether or not someone is there, or sometimes there are other options (e.g. hold at DHL's local office for pickup). When you buy something online or by phone, if you want a particular option selected, you should tell the seller. Often, that's an option on the order form, but if it isn't, you can always give special instructions.

For what it's worth, I always specify the "leave it if I'm not there" option. That's how the post office delivers stuff, unless you pay extra. If I were expecting something valuable to be delivered when it might sit for days, I'd call a neighbor to take it inside. If I were particularly worried, I'd use the online tracking and make an extra call to confirm it was taken care of.

I couldn't tell you what the ultimate answer is in your particular situation, but it is entirely possible that you are SOL. The seller gave the goods to DHL, and DHL delivered them. You do, of course, have a beef with whoever stole them from you, for what that's worth.
post #9 of 19
You have to realize DHL in the US used to be known as Airborne Express. Airborne Express was notorious for just leaving packages in front of the door.

Thats why I have everything shipped to work, so I know it will be safe and not on my porch.
post #10 of 19
If your beef is legit, there's no reason that you should eat the expense. People win small claims cases all the time for exactly what you've described.

BTW, I use Amex for every single purchase I make online or over the phone.

100% iron clad protection, no hoops to jump through and they're a freakin' attack dog for chasing down fraud on your behalf.
post #11 of 19
DHL screwed up with a delivery of mine as well. They delivered an iPod to some people down my street. I'm lucky they called and told me they had it, instead of keeping it.
post #12 of 19
What is DHL's policy on getting a delivery confirmation signature? Unless they can prove that the skis were actually delivered to you (or someone), I would say it's their responsibility. Steve (ssh) is right -- if you did not receive the skis personally, then you did not get what you paid for and someone somewhere in the process is responsible. You did your part by paying, it's up to them to ensure you get the merchandise.

Which reminds me, I need to get home because UPS left a box of ski boots on my front porch [insert burning rubber sound].
post #13 of 19
Well, I seem to be in the minority here.

DHL did deliver the package. The original poster said his neighbor saw it sitting there for (apparently) several days.

"Just leaving packages at the door" is the service you pay for, at least with other companies, unless you specify otherwise.

How do you get your mail delivered? Mine just gets left in a box (if it fits).
post #14 of 19
According to section five, DHL should be liable for the first $100.

http://www.dhl-usa.com/resources/Ter...of_Service.pdf

if you get that, they've admitted they lost the package and you should be able to go after your credit card company for the rest.
post #15 of 19
UPS seems to be the main deliverer for internet stuff here, and no matter what the instructions are, they leave the box outside the apartment door.
I got a large and expensive camera a while back, and the shipper had strict instructions for them to get a signature. So they put the doormat over the box when they left it outside the door!
post #16 of 19
If you bought using a credit card, call your customer service. This may be covered. Actually the credit card company will reverse charges against the retailer who can then deal with the delivery service. Most high value deliveries require signature acceptance or proof of delivery.
post #17 of 19
Thread Starter 

Thank you for all comments

I'm a lot consoled by all of your comments.
I originally thought I had no choice but gave up and bought a new pair of skies, but maybe I don't have to pay twice.
After things go on, I will tell you about the affair.
Thank you again.
post #18 of 19
I think part of the problem does lie with iccarus. I remember reading in the other thread the questions about "should I order these now, I'm leaving in a couple of days". I am sorry that the skis were apparently stolen from your porch. When you ordered the skis, did you ask about overnight or 2 day delivery? Would you have left your skis on the front porch for a week if you were flying to a warm weather vacation? What did you think would happen to them while you were gone? I know that DHL "just left them on the porch", but you share a little bit of the blame by ordering them to arrive when you would not be able to bring them into your house. Good luck with this
post #19 of 19
Quote:
Originally Posted by tumbler
I think part of the problem does lie with iccarus. I remember reading in the other thread the questions about "should I order these now, I'm leaving in a couple of days". I am sorry that the skis were apparently stolen from your porch. When you ordered the skis, did you ask about overnight or 2 day delivery? Would you have left your skis on the front porch for a week if you were flying to a warm weather vacation? What did you think would happen to them while you were gone? I know that DHL "just left them on the porch", but you share a little bit of the blame by ordering them to arrive when you would not be able to bring them into your house. Good luck with this

I think the delivery ran longer than expected, not that he didn't allow enough time when ordering.

Personally, I have lucked out with ski orders and been burned in terms of timing. In Jan, I gambled on "free" ground shipping and received some skis the night before a trip, with time to tune and mount them. Awesome. More recently, I received another pair of skis in time for a trip, but the shop sent the wrong skis and I couldn't take them. They resent new skis express in time for my next trip. Great, but a different shop left a part off the binding order and that missed the boat -- had to get parts locally. What's the point of the ramble? Don't count on mail order when there are trip deadlines. Even if the shipping is on time, it takes days or weeks to straighten out possible problems. If I really needed the equipment, I would have been screwed two trips in a row. Good thing I am a gear whore and this was just another pair for the quiver.

I should note that both ski shops bent over backwards to fix the mixups, so that was good. I wouldn't hesistate to order from either again, it's just a reminder to allow plenty of time when ordering stuff.
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