Originally Posted by axebiker
Not always that cut & dried. With my helmet (Giro 9.9 if you care), they did not have the one I needed in the store. I tried the Fuse, and all the other Giro helmets they had, and decided on the size. The size was okay, but there was no way I could have known that all of the goggles I have were going to fit THAT poorly with that helmet, and since I bought it a couple days before a trip, I didn't have the opportunity to try it before I left. A helmet in the store doesn't always equate to a helmet in use. Things need to be tighter/looser, etc., and unless you've somehow managed to put it through those tests & checks in the store (good luck!), it's tough to know exactly how well it will work. The worst issue I had was that no matter what I did, I always ended up with about a 1/2" - 3/4" gap between the top of my goggles and the rim of the helmet. Not a good fit, not comfortable, and definitely a bummer when it's REALLY cold. Can I say "ice cream headache"? So I was more than happy when they took it back after using it a couple times. Unfortunately, they didn't have any helmets left in-store, so I didn't buy another there, but if they had had some left, I would have surely exchanged it for something else. That said, I'm glad they let me return it, although I was fully ready to put it on eBay as I did not expect they would take it back.
All in all, a story of great customer service, IMHO. That's why I've been a member for nearly 20 years, and continue to buy from them quite often!
- 620 Posts. Joined 1/2006
- Location: 14 miles from Taos Ski Valley
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