EpicSki › The Barking Bear Forums › Mountain/Resort Related Forums › Resorts, Conditions & Travel › Warning: Copper mountain lodging troubles
New Posts  All Forums:Forum Nav:

Warning: Copper mountain lodging troubles

post #1 of 27
Thread Starter 
Copper Mountain Rental Fun

We rented a condo through the Copper Mountain Village (months in advance) for 4 men. We spent a long time verifying on the phone and internet the place we would be lodged in would have 4 beds (Queen, two doubles and a fold out couch).

On arriving, we discovered the condo 1) was NOT ski-in/ski out as promised, and 2) had two King beds ONLY, no doubles and no sofa-bed.

Now, I know this is not a real human crisis, but we paid for a certain level of lodging, which was not what we were assigned on arrival.

Several attempts to negotiate with the staff at Copper Village were useless: They refused to honor the original agreement, refused to move our party, (despite the fact that the village was flooded with advertisements for lodging specials, since they were so under booked). The front desk staff refused to allow us to talk to anyone higher than a supervisor. He (JD) was such a tool that all he could do was parrot "We don't guarantee beds" over and over. He refused to allow us to talk to his superior.

Obviously, this was infuriating. We didn't pay Copper Village rates to have such poor service. Still, we came to ski, and we managed (two sleeping on the floor) for the remainder of the week.

(In talking to our neighbors, we found they had a similar problem: They booked 4 beds plus a sofa bed for 5 adults, and were assigned a condo with two beds, a futon and a couch. They had the same experience with the front desk as we did: "We don't guarantee beds". Awwk! Polly wants a cracker!

Wait, it gets better.......

The second part of our trip, two of our party left and we had booked separately a one-room efficiency with a sofa-bed and a double bed, for two men. However, The room we were assigned actually had been re-configured (by the owners), and was a single room with only one queen sofa-bed. After some investigation, we found that the owners had not notified Copper Mountain Village real-estate that the room was changed, and they had the old two-bed configuration in the rental computer. A simple mistake, easy to correct?

You Wish. Copper Village refused to move us, refused to come to the room and see that in reality there was only one "bed" (despite what the computer was showing). Talking to the same desk-drones as before, we were told "We don't rent beds, we rent rooms.". Essentially, we were told "Tough, we have your money". They outright lied to us about the availability of alternate lodging.*

What we learned:
- If you “don’t guarantee beds” then I’m not booking with you. Ever. Period.
- If you are going to rent at Copper, go to VRBO.com or some other way of renting from the **owners**. Do Not trust the Copper Village real estate people. Even if you have (in writing) the bed configuration you THINK you're paying for, and the location from the lifts.
- Copper Village gets a 50% commission on rentals (I was told by an owner), so going to the owners directly may save you some $$.
- Once you give Copper Village your money, you are out of luck.
- With few exceptions, Copper has no ski-in or ski-out. You will be walking. The condo was 200 yards from the Copper bus stop, and another 75 or so yards from the lift. Although you could see the mountain from the condo, the only plowed trail took you around the parking area. The map really doesn't tell the whole story: unless you can walk through 4 foot deep snow in ski boots.
- In many ways, the free parking was superior to the $$$paid parking.
- The season pass for Copper Village DOES NOT get you into the beeline. (Although I understand this is standard practice at other resorts). You can upgrade to the beeline for $20 a day. It's only really worth it on Saturdays.
- Oh, one more thing: Even though the outdoor hot tubs all have signs forbidding glass containers, we saw several parties of younger men drinking bottled beer while soaking, and the trashcans were always full of glass empties. Nothing says "ski vacation" like stepping on broken glass in the hot tub. There is almost no security, no monitoring of public areas, after hours.

Please don't think I hated this place. I loved skiing Copper Mountain. Taking the SuperBee in the mornings and the SkidRoad back in the evenings. We got 5+ days of blizzard powder snow, followed by several days of clear skies. The lift-lines were short, the instructors were great, there were some deals at the ski shops, (not on gloves or goggles, though) the nightlife was awesome. Too bad the real estate management company is peopled by rude a**holes.

* In this instance, we were able to contact our travel agent (Ski Golf Vacations, they are wonderful!!), on a Sunday(!) and tell them our situation. 20 minutes later we were moved to a better accommodations, and received an apology from JD-the-tool at the front desk for our trouble. I wish we had booked though them the first week!
Aawk!
post #2 of 27
Copper not have any true ski in ski out accomodations. They definitely have stuff close to the lifts. That's lame that they advertise it that they do. Sounds like you got jipped. Now as far as once you give Copper Village your money thing. Did you put it on a credit card. Most times you can call and dispute the charges with your credit card company. They'll put the money back and get it from the village. You'll have to fill out a form with your reasons why, but from what I've seen you have a legitimate argument. You can probably get 100% back or make it so you end up paying 60-70% of the original costs as a way of compensating for their shortcomings.
post #3 of 27
welllllll...welocme to the brave new world of the corporate-real estate
McVillages of the Intrawaste leviathan.
please stand up straight and gather your trousers back up about your derriere.
post #4 of 27
Quote:
Originally Posted by killclimbz
Copper not have any true ski in ski out accomodations.
Yes they do...."The Lodge at Copper" is ski in ski out.

It is about to go under a major renovation soon...

Next time try Carbonate Property Mgmnt. Hope this number is still good....970-968-6854. or, of course, find them online.
post #5 of 27
SD : That simply rots!

You plan a terrrific vacation , eagerly anticipate what should be a great time ,state your needs clearly and paid the fees expecting to get what you paid for . --Silly You

Then have some corporate doofus pay zero attention to customer service and immediately destroys your expectations . Unfortunately this scene is being repeated across this country by many organizations . Its this reason alone that these doofs are in trouble

Interwest /ASC hell they both are less than customer friendly . We stayed at a GRAND SLUMMIT Hotel at Attitash recently and were UNDERWHELMED there too. I've stayed at Comfort Inns that were more lux and at 35% of the Grand Slummit's rate
post #6 of 27
Thread Starter 

Thanks for lending me your ear...

Jus' trying to warn y'all about Interwest customer service.

Credit Card protections usually only cover one billing cycle, we paid months in advance. In addition, we paid a travel agent, who (we found out) paid a discount broker, who paid.....? Anyway, we had a tough case. This travel agent was a lazy, lying weasel himself, but that's another issue. We arranged the actual lodging configuration directly with Copper. They screwed up the room assignment, then refused to make it right.

Even though fixing it (as we discovered the second week) was well within Interwest's power, they refused. Interwest management were exposed as rude, careless and dishonest, in my opinion. (The counter girls were not, however. They were polite and sweet, but completely powerless...) The travel people at Ski and Golf Vacations really went to the mat for us, and I'll use them again in a heartbeat! I wish we had booked the entire stay through them.

I'm not after sympathy, folks (although, thanks) I skied my legs raw for almost two weeks, dispite the lack of sleep the first week. Copper is a great mountain! If this was a motel 6 or truckstop (where I usually stay when I'm ski-bummin') that would be a differn't story. Copper Village is a high-dollar resort, and should treat it's paying guests with a little more respect. IHMO.

I love this board. Thanks!
post #7 of 27
I ONLY use VRBO, and it's always been as advertised.
post #8 of 27
Spindoctor, sorry to hear the woes of your trip that truly sucks eggs.

Next time try Panorama Mountain Village.

#1 they will be far far far far less money than Copper.

#2 they really truly do have ski in ski out accom.

#3 the staff at Panorama is outstanding. YEs sir how high should I jump sir. and by the way may I kiss your ass too.

#4 great ski hill, 4000 +Vert feet, lots of fast lifts, almost no lift lines, lots of varied terrain and one of the very best snow making systems in North America to gaurentee you can ski even if mother nature is being cranky.

EG 7 days accom, 7 days lift tix for me, wife and 5 year old, 7 days rentals for wife and 5 year old, Accom spitting distance from the hill and the outdoor massive hot tub, Gold Premium one bedroon accom .......... $2200 CAN + GST

http://groups.msn.com/_Secure/0TgDVAtAWN3Ls9yEDmw6hIEcFczBRMdgkVp*e0DIQMLtnihXB! 7kx5ABgatuvTBeSEpecSRLZ537JPWLlzLjmdEIycRAlk7ZnSCR NvLNYkwUaJiL6!hky8A/IMG_0602.JPG?dc=4675553956860701293

http://www.panoramaresort.com/accomm...ions/index.htm

You won't be dissapointed I am sure.
post #9 of 27
Sorry to hear about your bad experience at our mountain. Although I am an equally powerless skier surveyor, if you PM me your email address, I will make sure that this gets to the right person.
post #10 of 27
Quote:
Originally Posted by killclimbz
Copper not have any true ski in ski out accomodations.
There are plenty of ski in-ski out places at Copper. Unfortunately, Copper Resort management doesn't have many of these places and, speaking as a former homeowner at Copper, I can tell you Copper Resorts doesn't consider ski in-ski out to be an important feature in their condo offerrings. According to their 'market research', hot tubs are much more important. Also, they say that the revenue split is 50/50, but it never works that way. By the time they finish nickel and diming you to death with various charges against your 'revenue', you see about 30% of the revenue. It is no wonder that Copper Resorts are losing homeowners right and left from their rental pool.

End of rant.

Would also recommend VRBO - check out this link for your next trip to Copper! Have been here and you can step out the back door, on to a catwalk and walk up 10 yards to ski down to the Eagle or not walk and ski down to the Super Bee. Now you don't get the Beeline ticket thrown in to your 'package', but during the week, you don't need it.


Copper Mountain Inn
post #11 of 27
I'll chime in on the VRBO praise parade. I've used that service to score great lodging at Copper 4 times. Every time it was as advertised (# and type of beds) and far cheaper than resort prices. The last owners even left us a Copper Club card to use (we right-coasters can't buy them online any more). We stayed at Timber Ridge (?) all 4 times and found it to be perfect. It's located between the main base and the Super Bee lift. We had to walk about 50 yards to get on the Gem (?) lift which is a beginner server and then ski down to the Super Bee. Because the owners got 100% of our $$ they were willing to cut the cost significantly from what the resort would charge for similar amenities.

Sorry I can't remember all of the names, but I think they're correct.
post #12 of 27
We stayed at Copper a few years ago. The winter after 9/11. Even though their bookings were way down that year, and we booked early, we still had a looong hike to get to the lifts. Any place that would let people unnecessarily sleep on the floor as you experienced is off my list of places to go.
post #13 of 27
I think the Canadian resorts treat people better than the US resorts. The Big White accomodation was really a suprise to me when I went there. Everthing there is ski in/out and the condos are better than I expected, in addition, it is much cheaper than those in the USA. I had never expected a 600 feet one bedroom condo for $60 per night(low season before Xmas) that can easily accomdate 4 with a pull out. And it is the lowest priced condo on the list.
post #14 of 27
Quote:
Originally Posted by spindoctor
Still, we came to ski, and we managed (two sleeping on the floor) for the remainder of the week...
Quote:
Originally Posted by Mac
...Any place that would let people unnecessarily sleep on the floor as you experienced is off my list of places to go.
First, you do have my sympathy, I think it sucks you didn't get the bed configuration requested. I hate places that don't guarantee beds.

But, I am still scratching my head as to why 4 guys who were comfortable enough with each other to go on a ski trip together and share lodging couldn't sleep 2 to a huge king sized bed? You'd RATHER sleep on the floor after a hard day of skiing?

But, I'm a girl, maybe we're just more sensible
post #15 of 27
I know I shouldn't, but the response is just waiting there: Yah, you should have Brokebacked it, Not that there's anything wrong with that.
post #16 of 27
[quote=vlad]welllllll...welcome to the brave new world of the corporate-real estate
McVillages of the Intrawaste leviathan.
quote]
posted so nice, had to post it twice.
post #17 of 27
Quote:
Originally Posted by Maui Steve
I know I shouldn't, but the response is just waiting there: Yah, you should have Brokebacked it, Not that there's anything wrong with that.
That's precious, isn't it?! LOL Some people's kids!
post #18 of 27

not all lodging is bad at Copper

I can sympathize with you, I own 3 condos at Copper that are actually ski in/out, they are in the same building, right next to the american eagle lift. After giving Copper reservations the benefit of the doubt numerous times, I filally told them to take a hike this fall. There is one person over the age of 24 that works there, they hire minimum wage seasonal employees that could give a crap because they are just there for a season to ski. Can you believe that if you are in their rental pool, you are not even allowed to have a key to your own condo! They are the most unorganized badly run business that I have ever seen. Now that I am renting my units on my own, I will give a shamless plug.. Most of the weekends are booked thru March, but April is wide open and scattered wekdays in march are still available. I actually email you pictures of the unit you are renting and can promise that the units are 20 steps to the eagle lift! Rent directly from the owners whenever you rent, cut out poorly run management companies!!
post #19 of 27
Thread Starter 

I wish I knew this before....

Quote:
Originally Posted by boulderon
Rent directly from the owners whenever you rent, cut out poorly run management companies!!
Thanks! Send 'em. Our groups is already talking about the next trip.
post #20 of 27
Thread Starter 

BrokeBack cowgirls

Quote:
Originally Posted by B40
First, you do have my sympathy, I think it sucks you didn't get the bed configuration requested. I hate places that don't guarantee beds.

But, I am still scratching my head as to why 4 guys who were comfortable enough with each other to go on a ski trip together and share lodging couldn't sleep 2 to a huge king sized bed? You'd RATHER sleep on the floor after a hard day of skiing?

But, I'm a girl, maybe we're just more sensible
I'm free the first week of March, if you want to do some skiing and get "sensible" after.
post #21 of 27

Must Sadly Send Regrets

Quote:
Originally Posted by spindoctor
I'm free the first week of March, if you want to do some skiing and get "sensible" after.
LOL, sounds like you and I have different definitions of "sensible," spindoctor. Sometimes sleeping is just sleeping.

But, I guess we all have our line, and ya got me there, spindoctor – because I wouldn’t share a bed with, oh, an opposite gender complete stranger from the internet….then again, I don’t think I would even share a condo with one either. I am comfortable enough with just about any of the people I can think of that I go on ski trips and share lodging with to share a bed (if it came to that), however.

Again, I really am sorry about your plight. I have had my share of fights with various desk clerks over the same type of issues! It is a good reminder that if they don’t guarantee beds, non-smoking, whatever – I think about a third of the time you are not going to get what you want. From my own perspective, I just thought it was interesting how you chose to handle it, as I don't think most of the people I know (male or female) would have chosen the "sleep-on-the-floor" route.
post #22 of 27
There seems to be some websites for "rent direct from the owner" type collections of people, they pop up when you do a search for accommodation in an area. Probably the way to go, badly run businesses shouldn't be rewarded with business.
post #23 of 27

Rant

I've been trying to avoid this but ....here goes. Another Bear who posts here owns (I think) in the same building as boulderron. We walked in there one Spring and thought the power was out...Turns out there was only a few working light bulbs. Amazing knowing that the owner was coming out.

Then the owner gets a letter saying the unit has to be upgraded to stay in the program (many of you have been in this unit...what did you think ?) We we'd be looking at about $ 10,000 on upgrades if the owner went with the entire list.

Now...about the refridgerator....As the Icemaker hadn't worked in many years the genius thinking at Copper suggesting removing it. So they did (and charged dearly for it). The owner asked If I thought I could install another, so I checked things out and found the water line to not be attached to the fridge...turning on the valve....no water. Turns out the water at the main.....the valve was broken and not operable. Well call number 20 or so and a meeting with the head honcho who was going to solve all the owners problems (he later quits) and they promise to fix the Icemaker at no charge.

Fast Forward a year later...We walk in to look at the "New" Icemaker and find it making no ice.....I check...no water....we call...."The valve at the main is broken and needs to be replaced. We don't have the parts in stock and they'll take 3 weeks to get."

My friend takes her business to Carbonate, Copper sends another bill to install the Icemaker.
post #24 of 27

better to add to this than edit

Lenght of time on the Icemaker incident.....

7 years.
post #25 of 27
....
post #26 of 27
In all fairness to Copper & Intrawest, I had the exact opposite experience when I went to Copper. When we booked through Copper, they would not guarantee much. For an efficiency they only guaranteed a certain walking time from the lift. They wouldn't guarantee hot tubs. They only guaranteed there we would have one bed... and that bed could be a pullout couch or murphy bed. It actually suprises me that they would have booked Spindoctor a specific room b/c they wouldn't guarantee me anything to the point that I was getting agitated. What we ended up getting was a Ski in/Ski out w/ a hot tub at the base of the Super Bee w/ two double beds. I was quite pleased.

Also, I just returned from a long weekend in Snowshoe (Also Intrawest Owned) and our experience w/ the lodging was excellent.

It looks like I'm definitely in the minority though.
post #27 of 27
The only bum note on our recent stay in Copper was that the promised on-snow condo... well, it was on-snow in the sense that there was snow all around it. But the building wasn't on or near the slopes. We're used to thinking that "on-snow" means you can ski to or from (if not both) the front door.

That wasn't a big hassle, thanks to Copper's free gear check at the village. But disappointing nonetheless.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Resorts, Conditions & Travel
EpicSki › The Barking Bear Forums › Mountain/Resort Related Forums › Resorts, Conditions & Travel › Warning: Copper mountain lodging troubles