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New skis, screw pushing out of the base

post #1 of 15
Thread Starter 
I purchased a set of Volkl AC3 with the Marker PCOS bindings after much hand wringing. I went to pick them up today all giddy and pleased as pie with my new sticks, but when I got home I looked closely and saw that the piston, which is mounted at the front with one screw was set off-center on the ski, both the same, but unequally, sloppy I thought but oh well, wondering if it affects the function of the piston.

Then I flip it over and can see a bulge where the screw is set thru the top, the base is pushing out quite visibly, like a very large zit. Running my hand over it my heart sank, there's a lump on the bottom on of my new skis. I need advice before I call the shop. This is my first new pair of skis ever. Can this be normal or even acceptable? Should I ask for new skis? Or will they just try to remount them? What would cause this, not drilling deep enough, too deep? Thanks all, trying to calm down.
post #2 of 15
This exact thing happened to me, with a pair of race skis. The shop tried to claim that they had no responsibility, and they would shorten the culprit screw and regrind the skis for me; after some argument, I threatened that I wanted new skis. That shocked them enough to give me a nice pair of poles for free.

I'd say that you could reasonably demand new skis, or you could have the shop correct the problem (obv for free) and demand some other sort of compensation.

Good luck!

Goran
post #3 of 15
Based on your description (though others with more shop experience can tell you more), I'd say:

Quote:
Originally Posted by consolidated
Can this be normal or even acceptable?
No.

Quote:
Should I ask for new skis?
Yes.

Quote:
Or will they just try to remount them?
They might. Tell them you're paying for new, undrilled, undamaged skis, and you want new, undrilled, undamaged skis.

Quote:
What would cause this, not drilling deep enough, too deep?
Too deep / screws too long, I think. The more typical way this manifests itself is with a dimple, rather than a bump, so far as I can tell. But if it lines up with the screw, that's got to be what it is. It's safe to say, no matter what anyone tells you about the the intricate engineering details, that skis bases aren't supposed to have bumps on them.
post #4 of 15
Bases should be flat. If you've described the situation accurately, call them and have them give you new ones. Try to talk to a real live manager or the owner.

I don't see how they could remount & make the bumps vanish (and have the remount be undetectable). However, if you are paranoid about this (justifiably or not), consider putting a Sharpie dot on each sidewall near the tail & check your "new" skies when you pick them up...

Did you buy from an authorized dealer?
post #5 of 15
Terrible. Tell them to fully compensate you or you'll sue 'em till they bleed. Take them to small claims court if you have to. Take nothing less than full compensation.
post #6 of 15
Ask for new skis. You paid for a service & they did not perform. Better business bureau, negative publicity etc., could be brought up in the conversation.
post #7 of 15
Thread Starter 
They are an authorized B&M dealer, and a fairly large outfit. Thanks for all the responses. I'm rather new to dealing with shops and didn't want to go in without good information.

Ugh, looking at those pointy bumps on the bases is killing me. Not to mention the piston mount, which upon closer inspection, one piston is 50% retracted the other about 75%, I could have as well with a nail gun.

I'll take some pics and report back. Heading out the door, skis in hand.
post #8 of 15
I had the same thing happen with my Allstars (without the screw bulging through the bottom). The piston's were mounted badly with one off center nearly an 1/8". The other was off a little bit. I asked the owner of the shop what he thought about the error... before going off on the guy. He said the mount was unexceptable and grabbed me a new set of ski's from the rack. The second set was fine.

How hard is it to measure to a center point, punch and drill? I ran a ski shop for 7 years and have never seen this BS before. These guys don't care plain and simple. The shop tech tried to sell me on the fact that it wasn't a big deal and it wouldn't effect the performance of the ski. After paying nearly $900 for the setup you'd think it was a big deal. I was tempted to ask for my money back but the owner took care of me and I am happy with the skis.

Demand new ski's or a refund.

<M
post #9 of 15
Quote:
Originally Posted by MJB
Terrible. Tell them to fully compensate you or you'll sue 'em till they bleed. Take them to small claims court if you have to. Take nothing less than full compensation.
I like "shoot first, ask questions later" much more than this mealymouthed pantywaist approach you're suggesting.
post #10 of 15
Quote:
Originally Posted by uncle crud
I like "shoot first, ask questions later" much more than this mealymouthed pantywaist approach you're suggesting.
So, you really ARE from MT...
post #11 of 15
Quote:
Originally Posted by uncle crud
I like "shoot first, ask questions later" much more than this mealymouthed pantywaist approach you're suggesting.

I only recommend a felonious approach as a last resort.
post #12 of 15
Quote:
Originally Posted by uncle crud
I like "shoot first, ask questions later" much more than this mealymouthed pantywaist approach you're suggesting.
I'll hold them down for you.
post #13 of 15
Definately get a new pair.

Good choice on the AC3s.

Hopefully I can actually get out on mine this weekend.
post #14 of 15
Thread Starter 

backing down to defcon 2

Well, that worked out better than I thought it would and I didn't need to bring out the judo or firearms. I spoke with the tech and manager and got an apology, and they ordered a new pair in front of me from another store.

The tech said he used the screws the bindings came with but I think he didn't drill deep enough, pushing the material under the screw enough to deform the base to a height of about 3/32". I got the feeling this was the first pair this particular person mounted. No excuses given for the mismounted and misaligned piston.

Thanks all for the input!
post #15 of 15
Glad to hear it turned out OK. The pistons are a piece of cake to mount, sounds like the guy was either an idiot or did not read the instructions (or both).

Craig
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