I was recently asked the question "What is it that makes a ski area stand out in your mind as having excellent customer service". I have been giving it a lot of thought and it occurred to me where better to pose this question than right here on Epic. The people on here have seen the best and the worst of probably every resort known. In my time skiing I have certainly run across a few great examples of that above and beyond treatment that forever sticks in your mind and sets resorts apart from the rest. I have also seen some examples of behavior that make me just wonder "What were they thinking?" One of the very small things that stands out in my mind is the day that one local resorts assistant manager actually came up on the hill and brought our entire group hot chocolate in the start ramp to warm us up due to the cold weather. Now I dont know how many of you are racers but imagine how much a warm cup of hot chocolate is appreciated when standing around in near 0 F temperatures in a speed suit. I was just kind of curious how many of you out there have experienced some other simple gestures that stick in your mind and make you say wow this place is great. Who knows maybe all of the resorts out there will be listening.
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12/12/05 at 12:15pm