Originally Posted by Atomicman
I am really sorry we can't help you with them. As silly as it does seem, we are not authorized to work on the bindings you have and have an enourmous exposure if we do so. The shop can't afford to become indemnified on every binding and can't afford to stock all makes. Is there any other way I can help you? Thanks for coming in and if you ever need any additional work done that we can do, here is an XX% off coupon for that work, like a tune of minor repair.
I've had to give the same speech (minus the coupon) countless times and still found some very angry responses. You are pretty much screwed in this situation because it is clearly Your Fault that X shop doesn't do Y thing.
One of my favorites was the woman who was incredibly pissed that she called and asked if we serviced bindings, and then when she showed up we told her we wouldn't service hers.
She said that we should have told her over the phone that we don't service all
bindings, just 99 percent of the ones that walk through the door. Apparently we need to warn people over the phone that if your bindings are 25 years old and obvously missing parts, we aren't going to work on them. Particularly if they were made by a company that no longer exists. Usually if I get that phone call, I ask specifically what model they are. Unfortunately, its not easy to have every employee on the same page there, as it requires time and effort on the employee's part.
If you call the local tire shop and ask if they sell tires, they will most likely say "Yes." and then go about their business unless you ask them further questions. Anyone with half a brain would ask "Do you have tires for X model of vehicle?" and get an appropriate response. If you show up at the local tire shop with a Renault Le Car (complete with original metric-sized wheels) and ask for tires, you are going to be disappointed when they don't in fact service all models and don't in fact have metric wheel tires in stock.
A little bit of forethought by the consumer goes a long way. I'm as helpful as I can be, but if you need tires in a size that hasn't been imported in 20 years...
edit: And yeah, that shop is probably clueless...particularly given what Phil said.