I had an interesting experience with our local shop this week (I'm guessing the same shop that pi**ed TC off
) relating to customer service and expectations.
We've also had run-ins with some of the personnel at this shop (the short, fat chick can't possibly need serious race boots/skis afterall), but got to know them better when we began racing at Caberfae last year.
Anyway.... I've been seriously shopping for boots. At the time, I had no intention of plunking down $$, but was merely shopping several stores looking for the boot with the best fit and flex for me. We had already been to 4 other stores and hadn't yet found anything. I expected the same crappy attitude I'd gotten there before and was dreading going in. Instead, I got immediate assistance and they spent over an hour fitting different boots, with and without footbeds. They finally pulled out a pair of boots that one of the shop employees had used last year and were intending to send to the ski swap, then spent another 1/2 fitting those. I had forgotten my custom footbeds, so they set the boots aside and told me to come back the next day to fit them with my own footbeds and check my alignment. When I returned the next day, he had already ground out the problem areas I had commented on, and this was without even putting any money down on them. They sold them to me for 1/2 of what I've seen them on e-bay for, and I'm just ecstatic about the service I received. And, while all that was going on, the hubby bought a softshell and a fleece. Had I gotten their usual service, I would have walked right out, so it turned out to be a win-win all around.
I guess just racing with them convinced them we weren't just blowing smoke....they finally treated me like I really DO know what I'm talking about.