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do shops suck or is it the skiers?? - Page 2

post #31 of 45
Quote:
Originally Posted by ChrisNM
Just curious, what shop do you use in Taos?

I recently had some work done at Taos Boot Dr's and was quite pleased.
I love Boot Doctors, I get all my bootwork done their but my skis go to Le Ski Mastery. Boot Doctors is by far the best for boot work!!!
post #32 of 45
Thread Starter 
Quote:
Originally Posted by Bolander
I asked to have my binding set at a certain din, it was a reasonable din for my height and weight but they rudely said they will set it two what the chart said and that they set it lower for children, i am 15. I wanted it at seven, they said 5. Ridiculous.
That is my rant for the week
This might sound like a dumb question, but if you knew what DIN you wanted why didn't you just do it yourself??
post #33 of 45
Quote:
Originally Posted by Bolander
I love Boot Doctors, I get all my bootwork done their but my skis go to Le Ski Mastery. Boot Doctors is by far the best for boot work!!!
Le Ski Mastery: masterful tunes from Alain Veth.
post #34 of 45
[quote=dumpy]Lately I've had a hard time finding tuning gear lately at my local shops. QUOTE]

I wanted to serve customers with some decent tuning gear: Beast side-edge and base bevel tools, several brush options, good wax, real ski irons (Swix) and tuning benches/vices (I know, the Beast base bevel tools aren't the best, but they get the job done at least adequately-the side-edge bevelers are very nice though). I brought that gear in last fall. So far, I have sold maybe 1 brush, 1 bench/vise combo, and not a single iron or bevel guide/file. So much for "trying to serve customer's needs". I got requests, but it seems that everyone wants something for nothing, or at least dirt cheap. They want a real ski iron, but get flabbergasted that it will cost $59. "What? Irons at Wal-Mart start at $8.99!". Hello: temperature-stability anyone?

We wanted to put together a monthly "do-it-yourself" tuning class, but nobody was interested in attending. Many people ski all year until the bases become white as snow before they decide they need a hot wax (despite my advice): ski performance just isn't an issue for most skiers (but they will spend big $ on skis/boots. Go figure).
post #35 of 45
Quote:
Originally Posted by dawgcatching
We wanted to put together a monthly "do-it-yourself" tuning class, but nobody was interested in attending. Many people ski all year until the bases become white as snow before they decide they need a hot wax (despite my advice): ski performance just isn't an issue for most skiers (but they will spend big $ on skis/boots. Go figure).
I often wonder if really interested auto mechanics ever get used to the fact that no one brings their vehicle in until something broke that probably wouldn't have if they had put oil, gas, water, whatever in it.
post #36 of 45

Skiers Suck.

After spending a number of years working in ski shops I realized that most skiers are some of the most selfish people alive. Many of my fellow workers agreed. I have a hard time figuring out why you think that shop personel should sell you tools when they make a living maintaining your skiis.
post #37 of 45
Quote:
Originally Posted by ATskier
After spending a number of years working in ski shops I realized that most skiers are some of the most selfish people alive. Many of my fellow workers agreed. I have a hard time figuring out why you think that shop personel should sell you tools when they make a living maintaining your skiis.
Good thing I don't frequent that shop.

Ski shops should be more worried about keeping people and families interested in skiing rather then trying to suck every last dollar out of them for a sub par tune by an employee with an attitude.
post #38 of 45
Quote:
Originally Posted by mkevenson
Just a novice here but have found this site http://www.tognar.com/and the swix site http://www.swixschool.no/web/index2.html as well as this post http://www.tetongravity.com/forums/s...&threadid=5528 to be very helpful. Probably these are used more by the skier who wants to do their own work and the convenience of buying on line is great. I have also talked with the folks at Tognar and they have been very helpful and courteous when I needed extra info.
Very cool links, thanks.
post #39 of 45
Quote:
Originally Posted by ATskier
After spending a number of years working in ski shops I realized that most skiers are some of the most selfish people alive. Many of my fellow workers agreed. I have a hard time figuring out why you think that shop personel should sell you tools when they make a living maintaining your skiis.
Don't feed the troll.
post #40 of 45

some shops suck

Quote:
Originally Posted by ATskier
After spending a number of years working in ski shops I realized that most skiers are some of the most selfish people alive. Many of my fellow workers agreed. I have a hard time figuring out why you think that shop personel should sell you tools when they make a living maintaining your skiis.
I have to disagree ATskier.

IMVHO... An excellent ski shop should cater to all levels of skiers. If there is a wholesale supplier of tools and accessories for the home tuner type (and there are many), then an excellent shop at the very least could special order for their customer.

I have a hard time believing that the shop(s) you worked at didn't have at the very least irons, wax and scrapers for retail sale.

I am not certain what correlation you are making between selfish skiers and your opinion that shops should not provide a retail supply of tools to their customers.
post #41 of 45
ATskier,


Just because you sell tuning supplies to the "few" tuners, does not mean the masses are not going to come in for their shop tunes. You may actually make more money beacuse the home tuners are probably only going to get a stone ground at a shop anyway.


post #42 of 45
Quote:
Originally Posted by dumpy
This might sound like a dumb question, but if you knew what DIN you wanted why didn't you just do it yourself??
Your bindings won't be indemnified in the case of failure if you adjust them yourself.
Quote:
Originally Posted by Scalce
Good thing I don't frequent that shop.

Ski shops should be more worried about keeping people and families interested in skiing rather then trying to suck every last dollar out of them for a sub par tune by an employee with an attitude.
Ya, it's good for that shop that you don't. There's no end to obnoxious demanding, customers in the ski industry (as this board can attest to), one less won't hurt it. Employees usually are underpaid and overworked. Although there are good and bad in all professions, I am rather impressed with the self-less and hard-working attitude of many shop employees.
Quote:
Originally Posted by skiingman
Don't feed the troll.
The original question >>Do shops suck or is it the skiers?<< is a troll for sure. Any response like those of skiingman is only a knee jerk reaffirmation of it.
post #43 of 45
Quote:
Originally Posted by ATskier
Ya, it's good for that shop that you don't. There's no end to obnoxious demanding, customers in the ski industry (as this board can attest to), one less won't hurt it. Employees usually are underpaid and overworked. Although there are good and bad in all professions, I am rather impressed with the self-less and hard-working attitude of many shop employees.
I don't agree with your statement that shops should not sell tuning supplies because they offer a tuning service.

The place where I get my tunes has one of the best tuners in NE so I trust him to do a good job. They also sell the appropriate tools to maintain their tunes and do tune clinics.

It's not my fault that the ski industry has low paid workers.

It's their choice to continue working in that environment and they should not pass their frustration on to the customers.

I am nothing but friendly to all the owners and employees of the shops that I frequent. I love to talk about skiing and tuning to anyone who will take the time to shoot the shit.

I don't think it's wrong to expect alittle common courtesy and customer service after spending $500 on boots and $1000 on skis.

This is one major factor of why people buy stuff online. Why should we pay top dollar for equipment that comes with an attitude?
post #44 of 45
To quote the motto of my favorite shop here, "It's not the tune, YOU JUST SUCK!"
post #45 of 45
Quote:
Originally Posted by Scalce
It's their choice to continue working in that environment and they should not pass their frustration on to the customers.
Exactly. I think bitching about the pay is silly, yet I've been known to do it. One thing I don't do is have piss poor attitude about my work. I like going to work very much. Otherwise, I'd quit and go get one of those "high paying jobs" Target keeps advertising.

Are there some gapers that come in and exhibit an attitude that is absolutely unbelievable? Yes. Some of these people treat us like absolute shit for no apparent reason. Oh well, happens anywhere. In the ski business we usually have more latitude than others to have fun at the expense of these rare jerks.

The few cases that really stick out in my mind might have been frustrating or annoying at the time, but 15 minutes later everyone was laughing at the expense of the idiot that just attempted to make all of our lives harder. Case in point: the local drunk who claimed we broke his boots while torque-testing his skis. We didn't, but he was very animated and pissed. We offerred him NEW boots to replace his 20 year old rear entry garbage. He refused, and told his he'd prefer to have his money back plus a $150 credit. WTF? He made a huge scene, called us all names, asked for the "owner's" number (happened to be talking to two of his sons) and then stormed out. Got in his car and drove across the street. To the bar.

Next thing I know I'm on the phone with his poor 16yr old son. Seems his parents are divorced, and he's really been wanting to go skiing with his dad for several years. His dad didn't want to go, and had just called his son to let him know he couldn't go skiing because we broke his equipment. I politely explained that we offerred him brand new equipment on the spot, but that Dad was less than interested. I felt bad for the kid, but man we had a lot of fun with that scene over the next week or so.
Quote:
This is one major factor of why people buy stuff online. Why should we pay top dollar for equipment that comes with an attitude?
[/quote]
The question is, if a shop is doing its best at providing a high level of customer service at the B&M location, should it attempt to start an ecommerce business of some sort, or should it remain aloof to that concept as some shops have?

My way of thinking is that the shop should provide the most interesting products online to give customers another potential way to look at the gear and think about it. I don't think the quality shop should use the web merely as a clearance route. I think it gives customers another way to find contact info, hours, new gear, whatever.
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