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Warning: nuked booster strap.

post #1 of 8
Thread Starter 
I took my boots in today to have the right foot punched out because my right foot is larger than the left and I have a painfull 'sixth toe' in my new MX9.

The guy took my boots and said come back in 4 hours. I came back in 4 hours and put on the boots. When I went to flex forward I heard a loud pop and the booster strap shreaded apart. It was all melted at the connector clamp. They left the strap on when they heated the plastic and the hot metal clamp melted the nylon.

They said 'oh sorry' and took my name and said they will try to order another strap but it will probably be 2 weeks. I am a little pissed. They should just give me the money for the strap but they won't. I am going to VT over Thanksgiving and want my boots to work. I also think they should give me the boot work for free but they won't do that either.

Beware when you take your boots in to have them punched and make sure to tell them to take the strap off if they don't already know.

The nylon doesnt melt on it's own but the buckle that connects the strap becomes hot enough to melt the strap at the connection point. Also the heat does something funky to the elastic material and it loses it's memory. I could stretch it in my hand like a rubber band.
post #2 of 8
bummer!
Some shops do carry the Booster straps. That remeins me, I just got new boots and should order a new set of Boosters, mine are 6 years old.
post #3 of 8
Thread Starter 
Every shops near me is out of them and I had to order from boosterstrap.com.

The shop that melted the strap is giving me the story today that they don't sell boosterstraps at their shop and do not deal with the company that makes them. So I asked what they are going to do and the sales guy on duty said he didn't know and I would have to contact the manager. These people are idiots. Now I am just going to ask the manager for the money for a new pait of booster straps as you have to buy them in pairs. They should also pay for the shipping IMO.

This is the same shop that you hear them complain about people buying off the internet and not supporting their local establishments. Service today just stinks(not just in the ski world). Years ago I know if something like this happened the employees would probably give me the boot stretch service($20) for free and pay for the booster strap to make things good and trying to get a return customer. The money isn't a real big thing. Its just a matter of princple and service has gone by the wayside over the years.
post #4 of 8
skierxman,
I just ordered one. I am a PSIA member and ordered it from the on-line accessorie catalogue. $17 + shipping. one to 2 weeks delivery with standard ground.

Rw
post #5 of 8
Quote:
Originally Posted by SkierXMan

This is the same shop that you hear them complain about people buying off the internet and not supporting their local establishments. Service today just stinks(not just in the ski world). Years ago I know if something like this happened the employees would probably give me the boot stretch service($20) for free and pay for the booster strap to make things good and trying to get a return customer. The money isn't a real big thing. Its just a matter of princple and service has gone by the wayside over the years.
That sucks. I've learned over the years not to expect good ski shops in flatland. Its like looking for authentic southern food in NY.

How the hell did they get the boot that hot near the booster? Did they throw 'em in the oven? : I just read that you were getting a sixth toe punch....WTF was the booster getting so hot for?

Mistakes happen, but I don't understand why they didn't just give you the cash or at least give you the punch for free. Who has the authority to work on boots but not the authority to operate the cash register? Is this one of those chain places?
post #6 of 8
Thread Starter 
Quote:
Originally Posted by skiingman
That sucks. I've learned over the years not to expect good ski shops in flatland. Its like looking for authentic southern food in NY.

How the hell did they get the boot that hot near the booster? Did they throw 'em in the oven? : I just read that you were getting a sixth toe punch....WTF was the booster getting so hot for?
My answer is i have no idea. When the strap popped i took it over to another boot rep and he went and got my boot tech and they grabbed someone else and went into a huddle. After a minute or two the boot tech came over and said "errrrr...we are sorry this happened and apologize"

Whatever happened the metal connector must have heated up pretty good as it was obvious from the deformity of the nylon that it was melted around the metal clamp. As I mentioned the flex of the actual rubber stretch strap itself was blown out and you could stretch it 6 inches with 2 fingers. It sounds like they heared the whole boot. I didn't ask how it happened - I was just a little ticked and wanted to know what they were going to do about it.
post #7 of 8
Weird....heating the entire boot just for a sixth toe punch isn't that smart. This is one of the many reasons why.
post #8 of 8
Ask the manager to pull a strap off a new boot from inventory.
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