I spoke with Mike Desantis at The Ski Shop. Wow, what a super nice, well spoken, knowledgeable individual. He had worked with Volkl, USA for several years in addition to many other ski industry pursuits. Now he's a retailer.
I too worked for Gunther Yokl (Volkl USA distribution), 18 years ago.
I've tuned my share of skis, twisted my share of binding screws and nursed bloody knuckles from boot fitting.
Kevin knows my friend Jim from Precision Ski in Frisco. Jim is the only person I trust to tune my boards.
Will continue this within the hour...
I asked Mike what he thought about advertising a particular retailer on a world wide e-forum as a bad retailer based on just the information in this thread? Your guru agrees with me. It's not fair.
If you go to a specialty shop for goods and service, then it's up to you to be informed; ask the right questions; make an informed decision. Don't like what you are hearing? Then leave. But blast them here? No. You are doing a BIG disservice to skiers who read your "this is a bad retailer".
Everyone here needs to know how to be a good ski consumer. You telling us that this guy is bad will make others complacent; they won't do their homework on a shop's ability and reputation. They just take your word and run with it.
Shop employees come and go every season. Some are good; some suck. Everytime you go to a shop, especially for ski service, reevaluate their competency. When I go to Jim for a tune, I always ask who's doing the work. If I don't know them; if they're new, I start asking questions. And Jim always lets me know how much he appreciates my being a tough customer because it keeps his employees on their toes.
CP went to a shop that he believed to be a good choice for tune service. Am I right here? What he received was a stupid comment from an employee. CP, ask to talk to the equipment manager. After all, you chose this shop as a possible candidate for service. Think of it as giving back to the sport you love
by allowing the employee to learn about beveling. Maybe he'll become the next Mike Desantis.
Here's an anecdotal recent situation:
Recently, my wife dropped her skis, bindings and boots off for a mount to Wildernest Sports in Frisco, CO. Wildernest has a great rep for tele mounts. She went back to pick up the finished product only to find that they had lost her Garmont Squadras with her very spendy orthotics in them. They were put on the demo shelf with the other demo boots. They found her boots within 20 minutes. The employee who was helping her chided her for not having her name on her boots. Later she went back to talk to a manager about this. The manager spoke with the employee and straightened the situation out and gave her a free pair of leashes.
If she hadn't gone back and simply dismissed the shop as a bad one then she would have been too hasty. As it turned out, she allowed an opportunity of growth to occur by going back and dealing with unfinished business. She did the right thing.
The point is, you have to give people a chance to correct their mistakes and to improve.
I know who's doing my tunes when I move to Maine this year. Mike is the man. How do I know this? Not because you said so. Because I did my own homework. But thanks for the tip.
<FONT COLOR="#800080" SIZE="1">[ December 18, 2001 09:58 AM: Message edited 2 times, by PinHed ]</font>