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Since they were so good to me I figured the least I could do is share my great experience.

Had a yakima big powderhound that seemed to be wearing very heavily for its infrequent use. Contacted yakima told them the situation they said no problem here is an RMA# to send your old one back and we will send you a new one. Three days later before I even had sent them the old one a new rack showed up at my door.

Props to the friendly folks at Yakima!!!!!!!