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Recons- Dirty buggers drilled through bases - Page 2

post #31 of 54
Don't be nice. If they don't replace the skis tomorrow, go to K2. K2 has given me brand new skis, and not last years model, when I've bent their product with my own "wear and tear" . I can't imagine that they wouldn't be quite pissed when their "representative" destroys them and then won't replace them.
post #32 of 54

Document

You're being too nice. If you want action, you need to document what's happened, tell them what result you want, and give a deadline IN WRITING.

If necessary, tell them that if you don't timely get the desired result, you'll forward/post/bring the document to (depending on the state of the situation): the manager, K2, the better business bureau, online forums, small claims court etc.
post #33 of 54
You are a Sap.
You should publish the name of the shop.
You should follow the advice to contact
K2, asking them what kind of dealers are
they authorizing...
They destroyed your property. I suspect
they are lying. What is this crap about
the skis being "faulty"? I bet they never
contacted K2. I do freehand mounting, drill
through the skis? Come on... this is why
I don't exalt "ski technicians".
Help the Bears in your area avoid this
shop.
post #34 of 54
On the legalities: a bunch of people above are jumping to conclusions. You probably signed something (some sort of work order or release) when you agreed to have them mount the bindings. It may well limit your remedies. Granted, it may or may not be entirely enforceable, but a limitation of your remedies to refund or (at the shop's option) replacement with an "equivalent" product might well stand up.

Your stronger appeal isn't legal, but to their desire to maintain customer goodwill (not only with you, but with everyone you talk to about ski shops).

Your pursuit of that is enhanced if you come off as a reasonable person who is aggrieved (but fairly so), not inclined to back down, and open to an amicable solution. What you want them to think is something like, "if we give in and make this guy reasonably happy, he's not going to hold a grudge, but is going to appreciate it and decide we're really a good shop after all." Getting emotional, or taking legal action (unless you really do have legal rights) is more likely to be counterproductive than to get you anywhere.
post #35 of 54
It is always scary to look in the back room of many ski shops and see marginally trained teenagers with large power tools "working" on very expensive skis.
post #36 of 54
Review your bill of sale receipt and verify what your options are. At the very least they owe you a complete refund. Just to relay a story about how bad you are getting screwed by this shop. I bought a pair of K2 One Luv's for my wife at a preseason sale, which came with a discount on the mounting of the bindings. We took the skis and bindings in for mounting along with her boot(s). When we went back to the shop to pick up skis and boot(s), the shop could find only one of the boots. They apologized and said they would keep looking but the shop mgr said he owed my wife a new boot or pair of boots to make it right. I then mentioned that it was possible that we may have only given the shop one boot and to wait until we could check at home. He gave us his biz card and we left. Sure enough we found the other boot back at home. Bottom line is this shop was willing to do what ever it took to make the situation right without batting an eye. The shop you are dealing with "low balled" you and you need to let them know ASAP what it is exactly that you want, and if need be bring a friend or family member to provide support.
post #37 of 54
Judging from one of skiinzallright posts, is it only years model that has the integrated Marker bindings where last years model is a flat (non-integrated bindings)? If so, it makes my August 05 purchase of Apache Recons (with the integrated Markers) a better buy than I originally thought - the '06 model + Marker bindings for $550 Australian!

PS. Ski shops need to rely on reputation to make a decent go of it... point out the fact that people will become aware of how you've been treated and watch 'em cave in (err. bribe).
post #38 of 54
Quote:
Originally Posted by Toadman
...and if need be bring a friend or family member to provide support.

Yeah...a really big one!
post #39 of 54
Quote:
Originally Posted by skiinzallright
It's been two weeks since they had the "malfunction". They made it sound as if it was a faulty ski and when they contacted K2, they said they no longer had any of last years stock. From what I've heard the only changes have been cosmetic. At the time of the malfunction I told them I was not in any hurry. They said they would try to scrape up some new old ones somewhere. I said Thanksgiving would be fine. I think you're right about giving it some time. It's kind of a bum deal for everyone, especially the guy who goofed, but apparently people arn't getting trained right or maybe the fall harvest was just too good. I finally drove up to the shop and supposedly talked to "one of the managers" at the Portland ....Oops..I'm leaking.... store.
Portland, and more than one store....

Could it be bob's?
post #40 of 54
Quote:
Originally Posted by Blaise
Judging from one of skiinzallright posts, is it only years model that has the integrated Marker bindings where last years model is a flat (non-integrated bindings)? If so, it makes my August 05 purchase of Apache Recons (with the integrated Markers) a better buy than I originally thought - the '06 model + Marker bindings for $550 Australian!
As far as I know, both years were available with or without integrated bindings.
post #41 of 54
Okay, like tetsuma, I'm guessing. First guess - it's Portland, Oregon and not Portland, Maine. Second, I'm guessing it's a big box store who has "so much business" they could care less about "making it right" i.e. Copelands, Garts, or GI Joes. Then again, maybe REI or Hillcrest since they have more than one shop in the Portland area.

It seems pretty simple too me....the shop ruined your skis due to their incompetence, therefore, they should be bending over backwards to make it right i.e. replacing them with the same item or a comparable item of YOUR choice. But if the shop does not care about you as a future customer, they very well may insist on giving you your money back and tell you to go away!

IMO, you gave them way too much time to rectify the situation and now they are not taking you seriously. The sense of urgency has passed and the shop is not feeling any pressure to make you happy. Good luck!
post #42 of 54
Quote:
Originally Posted by sibhusky
As far as I know, both years were available with or without integrated bindings.
Thanks mate... I was unsure because Australia is quite often used as a test bed for the manufacturers as we are:
  • small, and
  • they get a few months to sort out bugs on us guinea pigs before the major market (Northern Hemisphere) enters winter.
This means that we could be lucky and snag some good new technology or get stuck with some pups.
post #43 of 54
So, skiinzallright, what happened with this?
post #44 of 54
They should have called you up to say that they were replacing your skis with the new model ski and binding if that is ok with you. They've got big cunyons even suggesting otherwise.
post #45 of 54
What is this shop thinking? How much will a pair of flat Recons cost them at wholesale.

Idiots...
post #46 of 54
The Uniform Commercial Code, which has been adopted in every state, gives a party to a breached contract the right to sue for the amount needed to "cover" the damages. You would have the right to buy an equivalent pair of skis at another shop, with correct mountings, and recover that cost, through litigation if necessary, from the shop owner who destroyed your skis. The shop owner does not have a right to substitute a different pair of skis, and if you accept them, you are giving him more than he is entitled to under the law.
post #47 of 54
Except that the Uniform Commercial Code doesn't (generally) apply to the sale of services, which -- it seems -- is what's at issue here (he bought the skis last spring, took delivery and was happy; then contracted with the shop to mount bindings on them some months later).

AND ... as I already pointed out ... he's probably got a written contract in some form or another. Nobody knows what his legal rights are without reading that. Not to say that the writing is the beginning and end of the issue, but it's at least the beginning.
post #48 of 54
I just bought a pair of Nordica the beast limited edition skis and had a bad mount on one binding. It turned out the factory marked one mount arrow 1mm below the other. The shop said they would contact Nordica and get a replacement pair. They said the new skis would be ready in 1 week. I e-mailed Nordica and let them know exactly what happened and they e-mailed me back saying they were sending a replacement set to the store and they would arrive in 2 weeks. I went right to the manufacturer. You may not have as much leverage there cause it seems it was a mistake by the shop. There is no way you should accept anything less than what you paid for. Personally I would rather have the Recons with the integrated binding as I have read tests of both and the integrated skis won raves while the flat models did not.
post #49 of 54
Quote:
Originally Posted by Neilski
Hi guys, this a workshop technicians nighmare, I own a ski and snowboard shop in the Uk and have operated for 5 years without once screwing up a binding mount. It is worth trying to sort this out amicably because they are within their rights to simply refund you for the skis at whatever price you paid for them, decency dictates that if they have trashed your skis they should replace them with this years equivelant though and the Appache X isnt even trageted at the same sort of riding. It's a pisser for them but they should definitley replace them. Also how did they strip them? Using a drill to do the screws I'll bet, lazy and asking for trouble, the only way do do it is by hand, the old ways are the best.

Neilski
www.freeze-scotland.com
Maybe in Scotland it is their right to simply refund the price paid for the skis. But not in America unless it is specifically stated on a signed contract. The shop is obligated to replace the ski with a similar ski if available. In this case the ski is available.
post #50 of 54
skiinzallright vbmenu_register("postmenu_354351", true);
Member
Matt P. says howdy......
post #51 of 54
Quote:
Originally Posted by james
I just bought a pair of Nordica the beast limited edition skis and had a bad mount on one binding. It turned out the factory marked one mount arrow 1mm below the other. The shop said they would contact Nordica and get a replacement pair. They said the new skis would be ready in 1 week. I e-mailed Nordica and let them know exactly what happened and they e-mailed me back saying they were sending a replacement set to the store and they would arrive in 2 weeks. I went right to the manufacturer.
It sounds like the shop did what they said they were going to do, get you a new ski. Shops generally do not look favorably upon customers who go over their heads, especially when they are already going to bat for you. Glad you got the skis though.
post #52 of 54
I'm really sorry MR. Customer. The person responsible has been whipped and flogged, docked their pay for the month, fired and put out on the street in the cold, their kids are going to be taken away and given to social services to be placed in foster families. We will give you your choice of any new pair of skiis and bindings in the shop and send you and your significant other for a two week trip to Aspen all airfare, lodging, lifts, meals, and alcohol provided. Just Pullleeeezeee don't tell those folks at the Barking Bear Forum who we are or what we did.
post #53 of 54
Quote:
Originally Posted by Stache
I'm really sorry MR. Customer. The person responsible has been whipped and flogged, docked their pay for the month, fired and put out on the street in the cold, their kids are going to be taken away and given to social services to be placed in foster families. We will give you your choice of any new pair of skiis and bindings in the shop and send you and your significant other for a two week trip to Aspen all airfare, lodging, lifts, meals, and alcohol provided. Just Pullleeeezeee don't tell those folks at the Barking Bear Forum who we are or what we did.

Reply:

Thank You, that is a start...But what else?
post #54 of 54
They owe you a new pair of equivalent skis.

I have worked in a shop for decades and errors like this occasionally happen. Any reputable shop knows this is a cost of doing business and will do the right thing.

Try the positive approach and ask them when they can replace your skis.

Does this shop have trained binding mechanics and the proper drill bits and jigs for mounting? Drilling through the base is an installer's error not a ski defect.
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