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Sierra Trading Post's and UPS's response is very poor. - Page 2

post #31 of 93
So UPS does not have a code for Homeland security F88k up. That sucks. bob and Wendy, I can see were you might feel a bit of frustration. You interaction with this company has not exeeded your expectations: But I am going to stand by my previous comments in this thread (I Think You Have Overreacted)

MTT
PS: Welcome to Epic Ski!!
post #32 of 93
Quote:
Originally Posted by Bob and Wendy
Good, I thought, so I tracked it via UPS tracking system only to find later that it was stuck in their west coast holding centre due to delays by some sort of gov't agency beyond their control. I sent them an email enquiring why, but didn't receive any reply. To date, I haven't received any replies to the emails I've sent to UPS. I find that annoying and frustrating. Don't you? All I expected was a response. Is that a fob-off? I'd would hope not...but...
So, we've established now that your first order was out of stock, and the second one is still being held by Customs/US Govt.

I'm not sure if you've tried contacting the US Customs, maybe they can advise you. I'd try with the same approach here. I'm sure they'll be able to find your things immediately.
post #33 of 93
Thread Starter 
By my calculations when I ordered my goods, I timed it with 2 weeks extra for delivery. I think that's been generous. If a company promised a stated delivery time, I'd have to expect that. Otherwise that's false advertising. I could then have had the option of shopping elsewhere.

If you ever shop at Sierra, you'd have known that the inventry only list goods that are available. If I put something into my shopping cart and attempt to check-out and there's none left, the check-out page autopmatically tells me that its out of stock. Yeah, I have come across online stores that do sell goods on backorder. Here, I'm saying that there's no mention that a particular product was on backorder.

Furthermore, the last email from the company just advised me that the first order is on back order. No apologies mentioned.
post #34 of 93
Let see?/
Goods shipping for Montana to Australia. Ill bet is the DEA messing things up!! They are always messing around with free enterprise!!
MTT
post #35 of 93
So, Bob, any word on the second order?
Will you get it before 22nd June? i.e. within their quoted delivery time.
post #36 of 93
Quote:
Originally Posted by Bob and Wendy
By my calculations when I ordered my goods, I timed it with 2 weeks extra for delivery.
So, will you let us know if either arrive by 6th July, i.e. 2 weeks after the expected delivery date.
post #37 of 93
Thread Starter 
No way, they eventually sent me an email yesterday "telling" me that the first order was under backorder for a further 2 weeks. Assuming they stick to their promise of 10-14 business days delivery, that would make it a total of 7 normal weeks or more.

I was actually lured by their "We Believe" policy, which you can click.
post #38 of 93
Thread Starter 
I have heard that others have purchased from other online stores in the US and received their goods within a week. Others have also commented on the slow delivery.

Why would the DEA delay my parcel? Is only a jacket.

Did I mention that the email I received yesterday "telling" me that the first order was in fact under back order didn't mention any apologies?
post #39 of 93
I think the person saying it was the DEA was joking. But US Customs may delay it.
post #40 of 93
You'll probably find that the email advising you of the delay is a standard, computer generated one.
post #41 of 93
Thread Starter 
LOFL.

Thanks goodness, it wasn't a ski bag...

Now I'm coresponding with a machine!
post #42 of 93
only a moron believes everything that is published on an internet website.

only a moron would trust a NO HUMANS INVOLVED sales interaction and trust the published guidelines that accompany the impersonal event.

you are afraid of dealing with people or what?

here is how you use etailers, Boob and Wankdy:

1) CALL THEM TO INQUIRE ON STOCK.
2) ASK ABOUT TRANSIT TIMES AND ASK ABOUT EVENTUALITIES.
3) TELL THEM ALL THE POSSIBLE PROBLEMS WITH YOUR LOCATION

fuggin' eedjits screw things up themselves and blame their OWN error on the other party.

I settled lots of lawsuits with eedjits like Boob and Wankdy. did they ever get their whining turned into gold? NOPE.

friggin' squeaky, whiny alchemist wannabes.
post #43 of 93
Oi! Don't call me a machine.
I may be Irish,
I may be the sole reason why several web forums are popular,
But I am not a machine!

Streuth mate, throw another prawn on the barbie...
post #44 of 93
yes yes yes. trouble over resolution.

which is precisely why I gave them trouble. they didn't want resolution, they wanted fisticuffs. so I gave a few verbal jabs.

now they backpedal and cower.

oh, the power of the anonymous internet, where sniveling little Myron Kadvang can whine about being mistreated because he screwed up.

Quote:
Originally Posted by volantaddict
I ordered some thermals from STP, and there were some problems, but I called them and talked to their customer service, and they not only were very friendly, but they actually GAVE me $40 in gift certificates ($10 when I first called with my grievance, and an additional $30 when it took a long time to complete the correction). My intial order was only $39.90! I was polite, yet honestly expressed my disappointment at the delays. They might not get things right every time, but they will go out of their way to make the customer happy, if you just talk to them and exercise some patience. I don't know why one would not call them toll free to address their concern if things weren't working as desired. Maybe because one prefers trouble to resolution?
post #45 of 93
Thread Starter 
LOL, WTFH, so you thought that I was calling you a machine. Very odd. Please tell me why you would think that I was calling you a machine. Self conscious? I'm only commenting on the computer generated emails that you mentioned. Why would I attack someone personally on any forum.

Gonzostrike, look around before you call some one a moron or other names. Are you a cynic? Look around you again. LOL.
post #46 of 93
Quote:
Originally Posted by Bob and Wendy
LOL, WTFH, so you thought that I was calling you a machine. Very odd. Please tell me why you would think that I was calling you a machine. Self conscious?
Machines work on logic, and have certain levels of intelligence around that logic, so when presented with an illogical, irrational or incomplete argument, a machine will only be able to respond with one of two solutions:

1. A logical argument. This will highlight the illogical nature of what has been presented to it, and may be perceived as mocking.

2. An irreconcilable error. If no facts exist, and the argument presented is so illogical that reason cannot be applied, then an error will occur. This may be perceived as mocking, but is more likely to be an attempt to get round the error by making assumptions.

post #47 of 93
Bob,

WTFH thought that because he is a machine. He is very sensitive about that as well.

An Gonz was not referring to you, it was Wendy he meant to torment.

Now, I suggest you place another order to see if they can do any better this time.

By the way, do you ski? Why don't you tell us about your life as a skier. Then people would not go around calling you a troll. All I hear is take, take, take. How about you give something back. Man, you sound like a freakin victim.
post #48 of 93
Quote:
Originally Posted by paul jones
By the way, do you ski? Why don't you tell us about your life as a skier. Then people would not go around calling you a troll. All I hear is take, take, take. How about you give something back. Man, you sound like a freakin American.
I agree!
post #49 of 93
Thread Starter 
I give up.

WTFH, you still think the "machine" means you... I repeat, I call the machine the machine that generated the email...
post #50 of 93
Streuth, it's true - Aussies have no sense of humour. That'll teach us to send all the criminals there...
post #51 of 93
Thread Starter 
Ha, ha, ha
post #52 of 93
WTFH!!
I am an American!! And very proud of it. don't make me fly overthere!!

MTT
post #53 of 93
Bob and Wendy:
I hope you get your stuff Soon. Ski season is just starting there Correct?? If I purchased a ski jacket I would want it (Right F@#$$in now)!! So I understand, Must have been a real bargin? on the Web store.
So hey what kinda jacket did you order??
Do you ski?
Are you any good at it?

MTT
post #54 of 93
MTT

What makes you think they ski.
post #55 of 93
Paul Jones:

Don't know?? Ski jacket puchase? Found this forum? Was hoping we could get past it and find some common ground (SKIING)!!!??
I'm Going sking this weekend Snowbird.
MTT
post #56 of 93
Quote:
Originally Posted by Bob and Wendy
Gonzostrike, look around before you call some one a moron or other names. Are you a cynic? Look around you again. LOL.
how about you try entering a forum for the FIRST TIME by introducing yourself and explaining why, if AT ALL, we should feel any emotion about you or your internet shopping?

you come in to tell us that STP -- a place many of us use regularly and with much satisfaction -- is a garbage retailer because YOU SCREWED UP your expectations of their web commerce transactsions.

I don't know about Australia, but around here that will get you chastened abruptly by those who know differently. As you have witnessed, I might add.

Go ahead, backpedal and cower, I don't mind. YOU SCREWED UP. stop blaming others.

oh, by the way...

WTF is "LOL"?
post #57 of 93
"What the fook is Laughing out loud".

DB (Translator for Montana Sheep Shearers)
post #58 of 93
Quote:
Originally Posted by gonzostrike
oh, by the way...

WTF is "LOL"?
WTF(H) is that helpful Irishman.
LOL is Laugh Out Loud.

Kind of an internet jargon which is hard 4U (and me) to understand.

Replaces 14 keystrokes with 3.
post #59 of 93
Quote:
Originally Posted by Bob and Wendy
If a company promised a stated delivery time, I'd have to expect that. Otherwise that's false advertising.
That's a stretch!!!!!!!!!!!!
post #60 of 93
OK Bob and Wendy

Here are some simple questions that relate to skiing. See if you can identify with any of them, and then you can share with us your experience.

When tuning, what angle do you use on side and bottom.

Who do you use as a boot fitter and do you recomend him/her.

When you ski bumps do you ski the slow line fast? Or the fast line slow?

Do you have any cell phone stories to share?

How many skis in your quiver and which one is used most.

Have you ever had a pre-mature release - that resulted in an awkward situation.

What is your policy on skiing closed trails?

Is there any thing else worth sharing with us today that in any way relates to skiing.

Please show the forum that you did not come here only to dump your petty bull-$h!t upon these humble skiers! You really are welcome here - but the topic is skiing first, bull-$h!t second.
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