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stevens pass ripoff - Page 2

post #31 of 54
sweeeeeet.

You know, I read that letter...but somehow missed the part about the discount books.

Thanks for the link!

I just saw a story on the Seattle Times website about the Summit deal for pass holders......
post #32 of 54
You crybabies are complaining about losing a few hundred bucks. Harbor Properties lost Millions of dollars on Stevens Pass and Schweitzer this winter. Do you think the federal government gave them a refund on their yearly lease for Stevens Pass. Do you think their high speed quads are paid off? Maybe the banks should refund them this years mortgage payments on Schweitzer?
Stevens Pass spent Thousands of dollars snow farming. They made every effort to stay open and have good ski conditions. They cleared snow off a couple miles of the old Cascade highway and moved it to Stevens. I think maybe if you footed the bill for the snow farming they would give you a free pass for next year.

Maybe you should think about Skiing at Mt. Pilchuck resort next year.
post #33 of 54
NordtheBarbarian, won't agree with you. What Stevens has done is called a bad business, cause they charged people full price and offered only 1/3, so the discounts should be calculated based on the amount of days they were open and the number of lifts that were running, but not on just giving 30 days to get passes at the discount rate, it looks more like a spit in the face.
post #34 of 54
Nord, my first post was along that line - Stevens doesn't owe anyone anything. I still don't think they owe anyone anything. I think however, they are making a business mistake. They will lose more customers than they will bring back.

I stopped skiing there regularly several years ago because of their money-grubbing attitude; I'm sure more will do the same now.
post #35 of 54
Stevens certainly doesn't owe anyone anything. They are, however, being shortsighted about their long term business. Apparently, they think they have some many customers that they can afford to lose some because the offer and the tone of the letter will undoubtedly turn away many seasons pass buyers. It's a business mistake.
post #36 of 54
Some of you are not seing the point. I snow plow, so consider that as being in the ski mountain's place. I offer seasonal contracts. You pay me 500 dollars the whole winter, and your driveway will always get done.

If it snows a lot, you make out, if it doesn't, I make out. But I would never give a discount unless I only had to show up once or twice. Why?? commercial insurance, repair costs, loans on the truck, materials cost for salt, loaders, ect, ect. A season pass/contract is a gamble, on both sides. So you say, I do bad buisness for no discount. Now immagine the opposite. We get more snow than average, I've plowed your driveway 15 times, and only accounted for 10, I just lost 250 dollars on one driveway. I don't ask the customers for more money. They took the gamble, and they one out. There is only one exception, and thats the blizzard clause.. but thats something plow related that can't be directly related to skiing passes.
post #37 of 54
Well Joe, I don't think you're getting the point. Say your competitor offered next year free to all his customers. How many of your customers would he lure away?
post #38 of 54
Quote:
Originally Posted by Harry_Morgan
Well Joe, I don't think you're getting the point. Say your competitor offered next year free to all his customers. How many of your customers would he lure away?
Exactly what I was going to say. If MrBill Snowplow gave all of his clients 25% return, or discount on the following season but JoeSnowplow charged the same rate I would believe JoeSnowplow would see a great reduction in customers.

If the costs to do business are cut 80% a little kick-back to the customer will go a long way in customer satisfaction.
post #39 of 54
Quote:
Originally Posted by MrHyak
Exactly what I was going to say. If MrBill Snowplow gave all of his clients 25% return, or discount on the following season but JoeSnowplow charged the same rate I would believe JoeSnowplow would see a great reduction in customers.

If the costs to do business are cut 80% a little kick-back to the customer will go a long way in customer satisfaction.
Agreed. Your costs for gas, salt, maintenance, time, are greatly reduced. Especially if you own a company with other paid drivers which you didn't have to pay. In the mean time, while there's no plowing work, you could be splitting logs or doing whatever else it is you do to subsidize your income.

As for the ski areas, they also had much lower costs for labor, electricity, maintenance, gas for the snowcats, etc. (the non-fixed costs) So, while it's not like came out in the black, their operating expenses were still lower than in a good year.
post #40 of 54
Mt. Hood Meadows has taken the same cavalier approach on the season pass issue-- "discount" price on next year's pass [i.e., no price increase] & 10% credit on mtn. merchandise-- As others have noted in other threads, the mgt. at Meadows is focused on the bottom line rather than on customer relations. They basically take their client base for granted-- While they focus on cr*p like trying to build golf courses on beautiful hiking terrain.... Most of us locals would love to have someone like Snoqualmie's Booth Creek take over....
post #41 of 54
Here's a thought:

Someone should contact Snoqualmie, and see if they can get them to offer 1/2 price season passes to people who held season passes this year at Stevens! BWWAHAHAHAHA

Snoqualmie will make out like bandits, and Stevens will feel the burn!
post #42 of 54
Season passes are only like $300 at snoqualmie. So half price would be $150. In a normal season I buy a midweek pass for Snoqualmie/ Alpental and a full season pass for Stevens Pass. Snoqualmie doesn't compare to Stevens Pass or Crystal Mtn in terms of terrain or Snow quality.

I'll redo the snow plow analogy.
The Mr Joe snowplow that does a good job every year won't refund your money or give you a discount.
So Mr BillSnowplow the guy that doesn't show up on time, runs over your trees and dents your car offers to give you a discount.
Which one do you choose for next season.
post #43 of 54
Here is a quote from the Snoqualmie website:

"With this in mind, we are very pleased to announce to you that we intend to extend the skiing and riding privileges for all 2004-05 Big S Passholders at no charge for the entire 05-06 season! As you can well imagine, this represents a serious financial commitment on our part, but given the nature of this past season, we feel strongly that to protect the trust and loyalty you have placed in us, it is the right thing to do. It is with great pleasure and anticipation that we look forward to welcoming you back next year to a very snowy season! We will be in touch directly with you in the coming weeks with more information and details regarding the extension."

Sounds like good marketing.
post #44 of 54
Quote:
Originally Posted by pdxski
Most of us locals would love to have someone like Snoqualmie's Booth Creek take over....
A couple of days after Booth creek purchased Snoqualmie and Alpental Etc. they took all the new grooming equipment and shipped to it their other ski areas. Be careful what you wish for.
post #45 of 54
Well, I guess I should be happy with the pass I have in the Alps.
Actually, it´s not a season but a year pass, valid Sept 1 till August 31, practically good for the period between mid/late September to July/early August.
It´s valid on two glaciers (Kaunertal, Pitztal) and two smaller resorts (December - April) in the respective valleys.
I paid 372 EUR (362,- last year, 352,- the year before), children up to 1989 about 190 EUR. (370 EUR could be about 490 USD.)
I have absolute snow guarantee from mid-October to early July.
Don´t take it as a measure: it´s very cheap even in the Alps.
post #46 of 54
Quote:
Originally Posted by NordtheBarbarian
A couple of days after Booth creek purchased Snoqualmie and Alpental Etc. they took all the new grooming equipment and shipped to it their other ski areas. Be careful what you wish for.
When Booth Creek purchased Snoqualmie the owners (all from other states) thought of the area as a joke. As said above, they took some of the equipment and shipped it out to what they considered their 'better' facilities. Over the first few years Booth learned even though Snoqualmie is not a 'sexy' ski area, it brings in a large amount of ski traffic and made more money then most of their other areas. Over time Booth began changing their thoughts on the area and made a local guy (Dan Brewster) the main man. Things since have been going much better now that we have a local in charge.

One big difference in the companies that run Stevens and Snoqualmie. Booth Creek is a ski company. Harbor Resorts is an investment company that owns a ski resort. Big difference IMO..
post #47 of 54
Quote:
Originally Posted by MrHyak
One big difference in the companies that run Stevens and Snoqualmie. Booth Creek is a ski company. Harbor Resorts is an investment company that owns a ski resort. Big difference IMO..
Thank you. Across the border in Oregon, Mt Hood Meadows would be serving its clientele far better if it were run by a *ski* company, rather than a guy who made his money in construction, and is mostly interested in the bottom line...
post #48 of 54
And now the snow is falling and Stevens is closed. Check out the web cam, http://stevenspass.com/html/misc/webcam.shtml They seem to have more snow now than at any time when they were open. Baker may have more snow than they've had all season by the end of the week.
post #49 of 54
Thread Starter 
how many of you Stevens pass holders called the "guest relations" number to tell them how you feel. Everyone I've talked to is pissed and they are not getting over it. Lets hope the revolt grows so that Stevens might reconsider their position. Is Stevens owned by a large lumber/invenstment firm. If so than maybe they can take some money from their marketing and sales budget and apply it to the pass holders goodwill account. I for one will be skiing at other places(not $teven$!).
post #50 of 54
Well if Stevens sees a significant drop off in earlier season pass renewals, then maybe they will rethink their policy. If come this fall and the season pass #'s are dramatically off from previous years then the know they made a mistake.
post #51 of 54
Stevens has decided to reopen in limited operation Sat and Sun only. 8am-4pm.

They have almost 50" base with another foot predicted for tomorrow and snow through the weekend. It would be hard for them to explain why they didn't open to their pass holders when all the other ski resorts opened with less snow.
post #52 of 54
They are only opening 4 lifts:
------
Lifts scheduled to operate:
SkyLine, Hogsback, 7th Heaven & Tye Mill.
Lifts will access primarily intermediate, advanced and expert terrain. No lift accessed beginner terrain will be available!
There will be no terrain park features or pipe available.
-------

No backside. No Big Chief, Double Diamond, or Brooks. Or Daisy
post #53 of 54
If I were a season pass holder I would be outraged. If I were to put out $500 for that limited time open, what 1/3? I mean think about it if they were closed, then what were they paying to operate? Snow guns? NO Employees? NO Electricity? NO So they had their lease to pay right? Well if business goes down say in a law practice, you don't charge your next client to make up for your losses. Stevens Pass did just that.

The least they could do would be a discount on next year's pass, not some cheapo voucher for the gift shop. Those complaining have every right, Stevens Pass should take quite a loss on this move.
post #54 of 54
Mt. Hood Meadows has offered $25 bucks off the 4 passes for $425/each next year. This year it was $400 so basically the same price. I'm really surprised they offered anything... they just built a new high speed quad last summer at 3 million. And they have other cheesy discounts like bring your buddies for discounts (pass holder must be present), pass holders at other resorts get discount etc.

It's a business. Too many years in the red and no more business.
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