I have been out of town, but here are a few thoughts on narrow heel pocket boots for women. The boot you have would seem like a reasonable one. A good shop would be able to move the instep buckle over, and hopefully give you more room. Kork footbeds are kind of thick, and tend to take up a bit of volume. I have ground these before, and sometimes it can help. The superfeet SkiVac (or whatever it is called now) is a great foot bed that is about half as thick. Heck, a varus wedge alone works pretty well for certain feet, and is very small. The Zeppa board can be ground in most boots to get a bit more room. If this is done unevenly,ie;just from the arch back, it will affect your stance. Could be good, could be bad. Your liner can be thinned in this area, and you can have a toungectomy, to thin your tounge over the instep. If you want new boots, I can think of a few worth considering. Someone else mentioned the Tecnica LVL liner. This is a really cool thing, but I think it may get discontinued for next season. The old Explosions (kind of too very stiff), and the Innotecs (much wider, especially in the forefoot) both came with liner options. Of course, this means that the shop had to choose what liner to order the boot in, the consumer could not really switch them in the shop. The softest of these boots would be the Innotec Ti-4. I think. This has a fairly narrow heel for a higher volume fit. If you found the LVL version, you can remove the LVL layer everywhere you do not want it, and still have a firm heel. This brings up something. The LVL liner is just a liner with factory made medial and lateral shims. This can be done to any boot, and will help heel hold considerably. A partial or full tounge pad will also help in a big way. Tounge pads can also improve the way the boots ski. A heel lift is also used sometimes to try to move the foot into a snugger part of the boot. Unless this is done with an eye on your stance, it could be a horrible thing. Most boot fitters have no idea about stance, they just want to get the customer comfortable. Too bad, this can make a huge difference in one's skiing. Overall, it tends to be much easier to snug up a heel pocket, than to get instep volume. Salomon makes some boots that are worth trying on, as do Head. The Head World Cup line has some very narrow heels. Of course you may have to work on them a bit to get instep volume. These boots, and many other narrow heel models are not soft. They can be softened, but will never be truely soft. Check out the Rossignol Saphir line. It tends to be high volume with a narrower heel. Next season will see a bunch of new or revamped bootlines. For example, Tecnica will drop the Innotes, and bring the Rivals. There are several new "soft" boots out there. These either look like a snowboard boot (Kneissl), or have a soft leather and fabric liner, and a soft tounge (Rossignol). Thes may be worth a try on. I really cannot name too many specfic boots to try on. Many fits will change this summer. Your best strategy is to get out there and try on next years boots in the fall. Do not go to any big chain stores, they are usually not the haunts of real bootfitters. Any shop that is afraid of doing the work I mentioned, is worthless. Look for one that makes several brands and types of footbeds. Remember, every company has several lines, and there are huge fit variations within lines, and models. For example Head makes some of the wider boots available, and some of the narrowest. Soft flexing boots tend to have wider lasts, while the stiffer you go, the narrower things get. Chances are, you will find a boot that is close, but will need a skilled hand to make it perfect. Good luck.