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Jetsgo fails

post #1 of 18
Thread Starter 
Well, there goes the Banff holiday. The Jetsgo airline has stopped flying. Just in time for March Break.

Now it's time to plead with skibig3.com to see if they might refund some trip cash. Cost of the lodging/transfers and lifts portion: $2600.

Cost of booking new flights: minimum $2600.

So I lose $2600 if I don't go, or spend at least $2600 more if I choose to go. Result: Out $2600 I paid for or out a fresh $2600.

The original flight cost was $1200, on credit card. Perhaps I can get it back on the services not rendered clause?

No cancellation insurance. Why bother? I had every intention of going! Oh, and the flights were booked independently of the skibig3 portion.

Many edits for correctnes.
post #2 of 18
You should be able to get credit from your credit card. I'd call them sooner rather than later. Also sometimes failure of an airline triggers rules that allow you to rebook on another without restrictions. They won't offer it but i'd ask. Call your local consumer affairs office to see what they suggest.

Quote:
Originally Posted by BigE
Well, there goes the holiday. Now it's time to plead with RCR to see if they might refund some trip cash. Cost of the RCR portion $2600. Cost of booking new flights: minimum $2600.

So I lose $2600 if I don't go, or spend at least $2600 more if I choose to go. Result: Out $2600 I paid for or out a fresh $2600.

The jetsgo cost was $1200, on credit card. Perhaps I can get it back on the services not rendered clause?

No cancellation insurance. Why bother? I had every intention of going! Oh, and the flights were booked independently of the RCR portion.
post #3 of 18
Thread Starter 
Just to rub salt in it:

Temps are dropping and snow is forecast March 16 and 17. We were to arrive the 18th.

(#*&$(*#&$*($&)#(*!!!!!
post #4 of 18
Quote:
Originally Posted by BigE
Just to rub salt in it:

Temps are dropping and snow is forecast March 16 and 17. We were to arrive the 18th.

(#*&$(*#&$*($&)#(*!!!!!
Where are (were) you heading to?
post #5 of 18
What is jetgo, RCR, huh??

I have no clue what this thread is. travel? why does/will it cost 5K to go where?

Why not be less cryptic?

Since Gonz can't reply, I'll volunteer to be the resident crumdugeon!!: :
post #6 of 18
Thread Starter 
The trip was to Banff.

Jetsgo was a Canadian airline. They are no longer flying.

RCR is resorts of the Canadian rockies -- lake louise. They are not involved. I'll edit the first message to fix.

In my confused state this morning, I posted incorrectly: www.skibig3.com is the actual package provider. They are looking into providing a refund.

On an interesting note: trip insurance does not cover against airline bankruptcy.
post #7 of 18
That sucks. I saw a news report the other day about how their client complaints had soared of late. That made me think I don't want to count on them. You booked through skibig3??!! You'd better get a refund.

WestJet Toronto to Calgary 149 each way. With Jetsgo down there should be some good vacancy and deals. In fact they should be falling over themselves to get your business.

Credit card should refund on the no services provided as you mentioned. I'd get in touch right away.
post #8 of 18
Thread Starter 
I looked at Wesjet to Calgary already this morning.

$310 each way per person. 4 people, so that's times 8... then some taxes.

Unless they are offering jetsgo customers a break?

cbc.ca has a report on it. On the wake of two recent engine failures, the gov't issued a restriction on jetsgo planes March 9th. Irregularities in their maintenance records were detected, so the gov't would not allow the airline to fly planes in the 29000 to 41000 foot corridor.

That means they fly low, where the air is thick, and gas consumption is higher. That killed any sort of profit. Apparently, they chose to stop flying altogether.
post #9 of 18
Tough luck I hope you can get your money back, or at least credit towards another holiday. The cost of air travel is so prohibitive that the only way we can do so on holidays is by using frequent flyer points (I get reimbursed for business travel so I can accumulate a lot of points in a year).

Some of the other folks on the board have commented on the cost of flying into Calgary or Vancouver from stateside, they should try paying the fares for domestic travel. I went on the Air Canada site and the best I could find Toronto to Calgary was about $600 per seat--with taxes about $725. It might be cheaper to take a charter flight to Britain and pick up one of their package tours to Banff than to fly direct and book domestically. No wonder 90% of the accents I hear on the hill are British.
post #10 of 18
Yeeps! That truly sucks BigE!

I wish you the best of luck getting any satisfaction.

I won't offer what my week (for 2) in summit county cost including lifts, food and all incidentals, that would add more salt to the wound.
post #11 of 18
Thread Starter 
The status:

www.Skibig3.com will do a full refund. Apparently the cancellation request is a week before our arrival, so it's ok with the hotel.

VISA Canada said that they would refund the cost of any tickets purchased through VISA.

Looks like I got lucky today.

OTOH, the bank can't find a record of the jetsgo transaction. I'd better check my records at home....

Cheers!
post #12 of 18
It sounds like it will all work out after all. I'm sorry the vacation fell through, though, since I remember how excited you were about booking this trip. Time to start planning for next year, eh?

Just in case the bank never finds the transaction, I read this in the news (MSNBC.com):

"Jetsgo said in its statement that consumers who have paid for Jetsgo tickets should communicate with the Canadian Transportation Agency or provincial consumer affairs ministries."

Thatsagirl
post #13 of 18
Thread Starter 
Thanks. We were all looking forward to this trip. We've all never been there before. Looks like it's back to Quebec for another go.
post #14 of 18
Wow, that sucks, BigE. Plus, it could have easily happened to us, as we flew JetsGo to Whistler last Dec.
post #15 of 18
Well that still sucks. I was sort of looking forward to staying out of your path on a couple of steep pitches. Glad the financial end worked. I guess all that extra demand on seats put an end to the cheap ones. Suppose it also makes sense that march break would see the cheap seats booked early.

Another time.
post #16 of 18
Saw in the paper yesterday that the Government warned the other airlines that Jetsgo was about to burn. I guess that gave them time to pull all of those cheap seats off of the res systems.

I'm not sure on our airline regulators saying they can't fly over 29.000'. Do they figure a plane hitting the ground after falling from 28,000 doesn't hit as hard as one falling from 30,000'? They're safe to fly or they're not. Some bureaucrat has that all figured out I'm sure.
post #17 of 18
Thread Starter 
L7, I was really looking forward to meeting you in person. Getting the real tour at the lake would have been a real eye-opener for sure!

The flying height regulations was something I heard about through the grapevine. It may be related to the thinner air needing well maintained engines to continue the burn. I'm just guessing.

Yesterday, I spoke to a freind of mine, who has pal that went jetsgo recently. Apparently, airlines need to fly with a certain level of fuel in reserve, in case they have to wait to land. On his pals flight, they were cleared to land immediately and the engines stopped just as they were landing. The plane had to be towed off the tarmac.

The cheap seats go real fast anyway. I should have booked westjet anyway, but the jetsgo prices were so low -- but not so low to scare me off....my pal paid less on a westjet sale last season -- I paid $300/person return, all in, he paid $280.

Nice of the government to warn their citizens eh? Jetsgo was still accepting reservations the day before.....
post #18 of 18
I heard a couple of things about this today. As for the not flying in that zone, I think that is the airspace controlled by NavCan and they were 1.3mil behind with those guys. So it may have been a case of you can't pay, you can't fly in the space. Apparently Imperial oil stopped shipping fuel 3 weeks before they tanked until they paid up. At that point they would ship COD only. So Imp Oil knew they were going out as well as NavCan.

I friends who were supposed to be here this week but cancelled for other reasons actually booked a Jetsgo flight to Cuba 4 hours before the announcement.

Next time Big, I was looking forward to it as well but I won't forget my way around so it'll be Ok.
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