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Volkl 5-Stars Delaminating! - Page 3

post #61 of 78

John's skis...



post #62 of 78
John's new catalog subscription.

This should have been a 2-post thread.
post #63 of 78
Welcome to the new world of Volkl.
While Volkl is great about warranty replacement, I think they have a problem. I have a new pair of 724 Pros that were replacement for a bent tip last year on the same model ski. The new pair experienced a delaminated tail sheet that I went ahead and had repaired, after only 5 days of skiing of piste, not in the park or anything including reverse jump landings, just hard of piste skiing.This past weekend the other ski delaminated at the tail and actually bent the tail structure. If Volkl is going to use the twin tip style they need to build a cover or rivet a decorative bar in place on the tips and tails. My K2 Apache Chiefs have this type of support and have no such problems.
Good luck...........
Pwdrski
post #64 of 78
Quote:
Originally Posted by Wear The Fox Hat


That "Delam" is really minor and totally cosmetic. Get over it.

dt
post #65 of 78
I'm not saying this would make me happy, just that I would have:
-Fixed it myself with standard household items and a few minutes of work.
-Not complained about the quality of a product on the internet, when it isn't even clearly the products fault it has an aesthetic problem.
-Never even remotely considered asking the manufacturer to replace such a ski, which has nothing but an aesthetic blemish, which I might add are limited in the limited warranty.
post #66 of 78
Quote:
Originally Posted by Wear The Fox Hat
I guess that's what happens when a QUALITY European ski company gets taken over by a profits before product US business :
The current 5 Star was designed and built prior to the K2 acquisistion. :
post #67 of 78
C'mon, guys, look at the rust on that steel heel protector!
post #68 of 78
Quote:
Originally Posted by troutman
The current 5 Star was designed and built prior to the K2 acquisistion. :
Troutman, that was a reference to another thread where a guy had said that the Europeans couldn't build anything properly because he bought a pair of boots that didn't fit him right!
post #69 of 78
Quote:
Originally Posted by Wear The Fox Hat
Troutman, that was a reference to another thread where a guy had said that the Europeans couldn't build anything properly because he bought a pair of boots that didn't fit him right!
10/4, WTFH...a cynical guy like myself should have deteced the sarcasm...
post #70 of 78
No problem! (You should read the other thread as well, it was a good laugh)
post #71 of 78
So JohnB, what happened? (my prediction is you won't get a retail store to service a ski bought for cheap on the internet, but they'll charge you $20 bucks to fix it).
post #72 of 78
Thread Starter 
Quote:
Originally Posted by stevescho
So JohnB, what happened? (my prediction is you won't get a retail store to service a ski bought for cheap on the internet, but they'll charge you $20 bucks to fix it).
Earlier this week, I took the skis to a Volkl dealer in my area. This is a shop where I purchased new boots in January, so I was known to them as a satisfied customer.

I wasn't expecting the shop to fix the skis for free. I just wanted someone who was more knowledgeable to see them and give me an opinion. Here is what I was told:

1. Delamination generally refers to a separation of the fiberglass layer from the base. This is not what I had. I had a partial separation of the top sheet from the fiberglass. This does not affect the integrity of the ski from a skiing standpoint.

2. He was willing to send the skis to Volkl, but was quite certain they would repair them, not replace them. This is really what I expected.

3. He would repair them for me for $10.

4. He told me how to repair them myself and what kind of epoxy to use.

5. He agreed that the damage was most likely caused by the gondola operator at Keystone jamming the skis into the rack.

Since this shop is 35 miles from where I live, I decided to fix them myself so I don't have to go back again to pick them up.

FYI, there are several ski shops closer to me. I went to this particular shop to buy my boots because it is the closest one that is an "America's Best Bootfitters" certified ski shop which carried the line of boots that interested me. I recognize that properly fitting boots are vital to good skiing. The boot fitter spent over an hour with me to be certain that I was getting the right boot, and I was happy to give him my business. I wouldn't even consider buying boots online.

Buying the skis online was a different story. I had made up my mind to buy the 5 Stars based on published reviews, and from asking several dealers about them at the Chicago ski show last fall. I know everyone says you should demo a ski before buying it, but as a practical matter I have found this to be virtually impossible. At the time, local shops were selling 5 Stars for $899 plus tax. GearDirect.com had them for $839 with free shipping and no tax, plus I ordered them on Thanksgiving Day when they had a "1 day only, 15% off everything" sale. GearDirect advertises in Ski and/or Skiing Magazine, and is a division of Specialty Sports Ventures in Denver, an authorized Volkl dealer. The skis arrived in less than a week and I would buy from GearDirect.com again.
post #73 of 78
My previous post was based on the assumption that we were dealing with a delamination or separation of the base and cap, which I have had happen before. This now appears not to be the case, rather a peel back of the topskin, which was probably caused by some rough treatment. This can be fixed, and shouldn't effect the life or performance of the ski. Didn't want to slam the ski companies for something that they have no control over. I see people walking through the parking lots using their skis like walking sticks all the time, just grinding the tails into the pavement, although I don't think thats what caused this. When I see people doing that, it makes me wonder that they don't have more problems than what they do.
post #74 of 78
Quote:
Originally Posted by Mac
When I see people doing that, it makes me wonder that they don't have more problems than what they do.
Reminds me of the guys that went flying past us at the ESA during coaches' day, "skiing" over the skree as we gingerly made our way around it and obviously ripping the living daylights out of their bases and edges. I think it was Ric who said, "I wish Mommy bought my skis," or something like that.

It is amazing how so many people think skis and boots are indestructable (the zombie walk that scrapes the soles, anyone?). I note that most serious skiers are more careful and understand that they are tools, not simply accoutrements or accessories!
post #75 of 78
Quote:
Originally Posted by ssh
C'mon, guys, look at the rust on that steel heel protector!
post #76 of 78
Little late in the game, but i have a pair of this years 724 pros, and the topsheets look like that everywhere the skis have ever touched anything with any force. first time i noticed it, i wondered about it - but 40+ days later, they rip just as well as the day i pulled them off of the car for the first time. I wouldnt even bother fixing them, use a pair of wire cutters to trim the peeling topsheet if you dont want it hanging, but you dont really even need to do that.
post #77 of 78
Quote:
Originally Posted by valleygrlvt
If you think that the damage was caused by the ski rack why do you feel Volkl should cover for the damage? Although most companies stand behind their product, sending it back for something you know is not their fault is fraud. It also jacks up the price of future skis.
Things like this happen, and in todays society it seems like everyone is looking for someone else to blame. Maybe a local shop can help you repair your skis. But I would think long and hard before sending them back to the manufacturer. JMHO.
If Volkl would fix your skis for free, then why wouldn't you send them back? Who cares if it's your fault or not? Be pragmatic, 1000 dollar skis aren't supposed to break, what could he seriously have done to them in 1 season? If Volkl would replace them, why would you even think twice? Maybe I'm a moral-less heathen, but I found your post to be ridiculous.
post #78 of 78
Quote:
Originally Posted by doublediamond223
If Volkl would fix your skis for free, then why wouldn't you send them back? Who cares if it's your fault or not? Be pragmatic, 1000 dollar skis aren't supposed to break, what could he seriously have done to them in 1 season? If Volkl would replace them, why would you even think twice? Maybe I'm a moral-less heathen, but I found your post to be ridiculous.
Why not send them back? Shipping costs, driving to the local shop and back, being without skis, etc. all for a silly issue of no consequence.

I think your post is ridiculous. Pay attention next time, his skis neither cost a thousand dollars nor broke.
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