Originally Posted by Shorty
I think some of you may be missing the point. I was not too upset after having injured my shoulder when the boot failed. I understand the risks involved in skiing and am not seeking financial gain from Tecnica.
I think Tecnica knew (as did alot of ski shops) that there was a problem with their boots, but they chose to handle it in a poor fashion. Instead of issuing a recall or notifying people that there may be a problem, they ignored it. And then they followed up with with a pathetic public relations/replacement policy.
If there has been a recall of boots I have never seen one. You are right that boot manufacturers put their heads in the sand and just wait. They will almost always replace boots. Often they will pay medical expenses to avoid lawsuits. A friend of mine had a pair of Nordicas that exploded and unfortunately he suffered a severe shoulder injury and more that required surgury. It also affected his work for a long time.
Nordica replaced the boots and offered to pay all the medical and other related expenses. My friend accepted the offer and they paid everything.
Our shop sees occasional boot breakage but nothing like the problems in the 80s and 90s boots. It seems like we hear about problems when customers bring in the boots. We contact the manufacturer and send them back for evaluation regardless of age.
Seems like most replace boots even if several years old when material failure or a manufacturing defect is the cause.