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Trip from Hell

post #1 of 17
Thread Starter 
Skiing Great!
Delta Airlines - Sucked assssss:

Tuesday night - 2 1/2 hours after the flight was scheduled to leave StL, Delta canceled it because the emergency floor lights wouldn't light. I think it's because the flight was nowhere full, but I have no proof that's why it was cancelled. The next a.m. direct flight was already full. So they routed to us Dallas at 6:00 in the a.m. on American, then Dallas to SLC on Delta (First Class - I give them credit). The itinerary change got us a pat down and luggage search on American. The American flight left late and arrived late. We had to catch a bus to another Dallas terminal and go through security again to get to the Delta flight. That Delta flight left late and arrived late. Fortunately our bags made it. The ONLY saving grace was the Park City fly in and ski for free that day which saved us over $100. By the time the flight landed, we checked in the hotel, changed clothes and rented skis, it was already past 1:00.

Intelude bitching:
Park City Mountain Ski Rental (run by Park City Mountain itself) was inept. They had very little Demo equipment IMHO. I can't imagine trying to get anything on the weekend. The kid that waited on me basically knew nothing about skis. Thank God I had researched it. He also improperly set the binding on one of the wife's skis. She could barely get one of her boots into the ski and when she was tired just plain could not. I ended up adjusting it myself the next day at Solitude because their people would not help us at all and she was in tears because she was having so much trouble just getting that one ski on. Not much fun for her as a very novice skier.

Return flight on Sunday. Get to the Airport more than 1 1/2 hours before the flight. Stand in line at the curb for nearly 1/2 hour (inside was worse). Try to check in bags - Sorry sir, your record isn't in the system - you'll have to go inside. Bastards deleted my record when they rebooked the other flight. Stood in line another 45 minutes to get boarding pass and check luggage. But now you have take your bags to the screener yourself. Huge line there. I grab a Delta person and ask WTF. They point us to another location with no line. Drop bags and off to security we go. Long line at security with about 30 minutes to go for the flight. 15 minutes later, seems like Delta flagged us for pat down and bag search again. It was their own change of booking and they still flagged us - WTF????? Fortunately the screeners noted the flight time and did their best to go through everything quickly. 10:10 flight - at gate at 10:08. Then flight leaves 1/2 hour late. We get into St. Louis about 20 minutes late. All the bags come off - our suitcase is there. My boot bag is not. We watched both bags be queued together with 2 bags ahead of ours. The Delta baggage woman says it could have been delayed for many reasons. She said the flight was full and there could have been a weight and balance issue with the plane. I about lost it. Then she said well TSA could have delayed it. I asked would they be on the next flight. She didn't know. They don't scan their bags and don't know where they're at. Plus that flight was full too and there might not be room. I noted that I was already here and that now I'm somehow less important than someone who's not even here yet??? She said they like to keep the bags with the passenger. I noted that wasn't the case here. A service just dropped them here at the house at 11:00 pm. The plastic tie in the center was not clipped and there was no TSA note in the unclipped pouch or boot ends indicating TSA had opened the bag to examine the bag (which we did find on the outbound flight). Delta has yet to receive my scathing complaint, but they will. This was the biggest joke of a trip and the worst experience I've ever had on any airline period. Going and returning both screwed up. Now I anectdotally understand why they now are in the worst shape of any airline. If this indicative of how they run their business, they'll be shuttered very soon.

Had to rant.
post #2 of 17
Sh!t happens dawg, learn to cope.

How bout' telling us all about the great skiing instead of incessantly bitching?
post #3 of 17
Delta has gone from one of the best run airlines to the worse. I try to avoid delta as much as I can. Sad since many Delta Pilots live here in Park City. I ski with a few now and again. They seem to be as upset as you about how Delta has slipped in the last few years.
post #4 of 17
When you travel by air you have to let go of almost every bit of control over what happens. I find it helpful to plan for the worst and hope for the best and to breathe deep and roll with the punches. Many people here never check boots. Imagine a missing boot bag at start of the trip, rather than the end...
post #5 of 17
Thread Starter 
Quote:
Originally Posted by jstraw
When you travel by air you have to let go of almost every bit of control over what happens. I find it helpful to plan for the worst and hope for the best and to breathe deep and roll with the punches. Many people here never check boots. Imagine a missing boot bag at start of the trip, rather than the end...
Given the time between our connecting flights out and the fact they were on different airlines believe me it was crossing my mind. Thankfully, everything arrived at the start
post #6 of 17
Your experience reinforces why some people have given up on flying. I've been pretty fortunate on my ski trips. I've had it happen a couple of times when bags don't arrive and you're chomping at the bit to get skiing. Never fun.
post #7 of 17
I almost forgot. While skiing the Canyons on sunday. I met a group from England skiing utah for 7 days. You guessed it all the lugage lost. Airline said they would pay for all the rental gear untill thier baggage was found. They were happy to be in utah but not happy to be skiing on rented gear.
post #8 of 17
I booked my Feb flight to JH on Delta in September. a week before the actual flight i just happend to call them to reconfirm. They say "oh! btw - your flight has been cancelled.And I am sorry there are no reservations available on any other flight that day." SOBs. They never bothered to call me or email me. finally they put me on a flight leaving JH Sat evening to SLC. I had to stay in SLC one night - which they refused to pay for. Took the flight next morning to SFO.
post #9 of 17
I fly as little as possible. Imagine if the airline industry wasn't propped up by the government and they had to compete on their own merits. I wish so much that we had a high-speed rail system here.
post #10 of 17
Should of skied DV
Jan's has a demo center out at Empire Lodge, you ski up , click out of your skis, click into theirs. Very Knowledgeable staff at Jan's
post #11 of 17
I have a bit of bias, I come from a family that has worked in the airline biz for a long time. Delta in fact.

The harsh reality is, man was not meant to fly. It's a privilege. We, as consumers, ask way too much of air carriers. We want flights to every little crappy airport, all hours of the day, and for $99 each way. They, in turn, try their best to pull it off, and often fail.

Between Mother Nature, and Mr. Murphy, stuff happens, and we can't always get where we want when we want to.

IMO, Delta is falling off a bit compared to some other carriers. But I fly a good 20 segments a year most years, and 18 of those go off without a hitch. Sure, my bags heve been delayed and damaged, I've been bumped from overbooked flights, forced to stay over in a city other than my final dest., but that's flying folks.

There was some good advice above, prepare for the worst, and hope for the best.
post #12 of 17
Thread Starter 
Quote:
Originally Posted by tahoetr
Should of skied DV
Jan's has a demo center out at Empire Lodge, you ski up , click out of your skis, click into theirs. Very Knowledgeable staff at Jan's
We skied DV on Saturday. Didn't know about Jans at DV, but at that point I was more than used to my Dyna Legend 8000's. I was able to swap into them at the top of PC that first day. I started on 152 M9's which just weren't for me and lucked into 165 8000's which I thought were excellent. I was fortunate I knew what I wanted and what to ask for. Perhaps my expectations were too high of the staff, I don't know. When they don't even know in what sizes their Demos come, you know you're in trouble. I take partial blame. I spent my time researching skis and not ski shops.
post #13 of 17
Quote:
Originally Posted by tahoetr
Should of skied DV
Jan's has a demo center out at Empire Lodge, you ski up , click out of your skis, click into theirs. Very Knowledgeable staff at Jan's
That's one of my favorite things about Deer Valley. I think those guys in that demo hut are getting sick of me - at least they have my name memorized by now.
post #14 of 17
stljrs- I'm assuming you flew out of St. Louis? American has a hub there I believe and imo are the best of the major domestic carriers. I always try to fly them before anyone else even if it is a little more money. I have flown them over 30 segments since TSA went into effect and yeah I've been screened dozens of times but my flight is always enjoyable with 9 times out of 10 no one being next to me.

Most of my experiences with Delta have been great minus one time when I had to make a connecting flight to JFK from Philadelphia (yes a whole 10 min flight!) on my way to SLC I had to take the flight from Philly instead of just driving up because the difference was like $250 or something like that. Well anyway we sat in Philly for 2 hours because of traffic delays (if you have flown out of Philly you know what I mean) to get to JFK and be refused boarding with about 15 other passengers even though our plane was right at the gate. All they would have had to have done would have been to hold the plane for 5 mins and we would have made it but no. It worked out in the end anyway because they booked me on the non stop the next morning from Philly (the flight that was $250 more) and I didn't lose any ski time.

IMO US Airways is by FAR the worst of the major carriers. On a side note my best airline experiences are with Frontier if I'm not flying American.
post #15 of 17
Try Frontier Airlines if possible. I have flown on my last three trips and the experience has actually been a pleasure. More legroom, friendly employees that actually seem to like their jobs, good meals and snacks and TV in the seatbacks.
post #16 of 17
Quote:
man was not meant to fly. It's a privilege.
Well in my humble opinion they are a business and they have the privilege to earn my business...

Delta .... lost that privilege long ago ...they how shall we say SUCK:

late flights ....late arrivals... cancelled flights.....lost luggage... and lets not forget the useless people in blue jackets <--- avoid wasting time talking to them go for the red jacets (they are the only ones with any authority)

I fly often and never on Delta...

Clayton ...I have had good luck on Frontier... and for on time nothing beats southwest (but they need seating not corals)
post #17 of 17
Thread Starter 
Frontier flies out of St. Louis. Stupid me thought I'd be better off direct with Delta. Frontier connects through Denver. I know every airline has issues now and then, but this was just over the top in my opinion. American flights go through Dallas or Chicago now that American pulled the StL hub status. Didn't want to risk Chicago in February. I'd fly a direct regional American to SLC if it was available. I fly it to Hartford or Newark at least quarterly on business on a regional. It's no big deal to me. We also have Southwest, but it wasn't an option on our package. Live and learn. Sometime when your flight times are limited, you're forced to compromise.
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