Originally Posted by NMlobo
The Diablos that have been "hot formed" twice without changing temperature noticeably have been declared by technica as "not getting as hot as they should". Technical says they have no liners in stock to replace them, but will replace the liners whenever they mange to obtrain a pair. I purchased the boots at St. Bernard Sprots in Dallas. Does anyone have experience with Technica standing behind thier product (and St. Bernard standing behind their sale)? I'm dissapointed in the response after shelling out an extra $100 for custom insoles, paying retail for the boots, and messing with them for over a month.
If I were you, I would request that the shop swap the hot forms for the standard, non hot form liners and your money back for the difference. The bootfitter that I go to told me that hot form liners are very prone to losing their form fit. He has had to replace "countless" liners b/c of this problem. The foam simply does not hold its shape and the boot one day feels too big as the foam is no longer snug against the foot/ankle. I'm not sure what the warranty is, but if you don't ski a lot, the warranty may be worthless if this ultimately happens to you (if you wait for the new hot form).
I have hot form liners and like them, but he warned that one skier had to have them replaced after only 19 days of skiing. The reason I have the hot forms is b/c I got last years Tecnica Icon DPXRs (w/ hot form liners) for only $99. If the same closeout boot was available from that bootfiter w/out the hot form, I would have purchased it instead. The bootfitter, who is a master boot fitter, and well respected in NH says the regular tecnica liner is superior to the hot form. In fact, he does not carry the hot form liners anymore. You can buy the Diablos from him, but not with a hot form liner.
Good luck with whatever you decide. If the dealer is respectable, they will accommodate you.