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Is anyone listening?

post #1 of 10
Thread Starter 
In various thread recently there have been comments regarding people's satisfaction / dissatisfaction regarding ski areas, ski instruction/ ski schools and area management. For those that work at hills, do you know if anyone from Management lurks here. Have you ever heard comments made regarding things they read here? Have you heard of any changes due from the input here? I would think that this forum would offer invaluable insight to those interested.

Just curious.
post #2 of 10
Most--note I didn't say all--ski area management personnel focus on bottom-line stuff. They'll go out and gladhand the patrons but not make any changes/improvements if they'll cost anything.
post #3 of 10
hmm
deer valley heard the complaints of people when they compalind about the long lines trying to get from flagstaff back to silver lake villege, so what did they do, installed another lift acroos from Viking.
They recived compalints that there wasnt enough child care, what did they do? added a second exspansion in 4 years to Snow Park Lodge for a larger child care.
They had lots of complaints about not having any free style skiing areas. Waht did they do? added some out in the Empire Area.
Each of these improvments cost them plenty of $$ At most resorts, improvements have to go thru alot of red tape,and stcokholders.
Deer Valley will take thier time when they want to improve.
The big ? they ask each Dept Director is , do we really need this, and how will it it be benefit the resort/ our guest.

So yes talk to resort management, they may not make a immedate action, but are considering all sides
post #4 of 10
For us, it's a passion. For them, it's a business. They have to look at things differently than us, and make choices we may not agree with.

Resort owners have to hit the numbers and consider long-term effects - not to mention endless Government regulations.

However, at the end of the day, we ARE the business. Ignore us long enough, and we'll go away. That's bad for the bottom line.
post #5 of 10
well put
post #6 of 10

Thuth in advertizing

When I get the Ski magazine, there is a nice line-up showing who is the best.
I wish there is a separate column, showing explicitely who is the worst.
I understand that Ski Magazine is a commercial entity and it depends dearly on the advertising $$$ from the resorts so they would not dare to delcare some place as a worst mountain.
But I don't see why we can not vote here on this Forum.
Epic is the place where dedicated skiers talk, so let's do the poll and vote for the worst mountain from the skier point of view (management, lifts, slope conditions, over-crowded, etc.), in brief the place you would try to avoid. This would be a nice way to express our opinion in more or less unbiassed form (assuming that there would be enough voters).
post #7 of 10
I can't think of any ski hills that I consciously avoid because of the way they are run.

However, there are quite a few that I avoid because of their lift ticket price.

Is there a difference? Is setting the ticket price a "management" problem? Harvard Tiger seems to suggest it's my own personal problem, and not a "management" problem, since others in the market are perfectly willing to pay the high prices.
post #8 of 10
This forum is full of people that the management are not too concerned about. We will be there no matter what, so who cares if we're happy? The ones they are after are the gapers who show up with a van full of kids and $$$ to spend at all of the great shops, bars, etc. I doubt that we pull a lot of weight when they think of the bottom line. The only thing they're concerned with when planning for people like us is that they have enough advanced and expert runs to pull us in. Then they put in plenty of intermediate stuff so that we'll bring a car (or bus) full of others.

I really doubt that this forum will hold much weight. A small cadre of fanatics is not what they're after.
post #9 of 10
Quote:
Originally Posted by pheft
I really doubt that this forum will hold much weight. A small cadre of fanatics is not what they're after.
Very true! Our numbers are small.

However, they may care to the extent that fanatics like us tend to be "opinion leaders" and "early adapters" - the same rational used by mfgrs when they sponser top athletes like Bode Miller.

If they can capture the leading edge, the masses will follow. But let's be honest, the masses in the minivans are what count. That's where the real money is.
post #10 of 10
Quote:
Originally Posted by Kima
In various thread recently there have been comments regarding people's satisfaction / dissatisfaction regarding ski areas, ski instruction/ ski schools and area management. For those that work at hills, do you know if anyone from Management lurks here. Have you ever heard comments made regarding things they read here? Have you heard of any changes due from the input here? I would think that this forum would offer invaluable insight to those interested.
I would guess most rants / raves / complaints were identified through other sources long before they appeared here. For instance, Breckenridge has a survey program where they pay people just to ride chairlifts and ask people questions about the resort. Also, it's extremely easy for upper management to evaluate their own resort - most seasonal employees can't identify the head honchos, especially with hats and goggles on.

Also, I think most resorts tend to take feedback pretty seriously. If you drop a note off the comment form on their website, you'll probably get an answer. I emailed someone once off JH's site and got a very detailed response.
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