Originally Posted by Kima
In various thread recently there have been comments regarding people's satisfaction / dissatisfaction regarding ski areas, ski instruction/ ski schools and area management. For those that work at hills, do you know if anyone from Management lurks here. Have you ever heard comments made regarding things they read here? Have you heard of any changes due from the input here? I would think that this forum would offer invaluable insight to those interested.
I would guess most rants / raves / complaints were identified through other sources long before they appeared here. For instance, Breckenridge has a survey program where they pay people just to ride chairlifts and ask people questions about the resort. Also, it's extremely easy for upper management to evaluate their own resort - most seasonal employees can't identify the head honchos, especially with hats and goggles on.
Also, I think most resorts tend to take feedback pretty seriously. If you drop a note off the comment form on their website, you'll probably get an answer. I emailed someone once off JH's site and got a very detailed response.