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Cupolos Saga update  

post #1 of 19
Thread Starter 
As I posted here before & I am sure most remember, I won an aution for a fairly rare & very specific pair of Dynastars on the forth of July. This was a Dynastar Limited Edition GS/SC ski w/ bindings. (this is the short version here, last most has more detail: "the trouble with Ebay")

Short Version: As of Sept 1st, tons of BS & no Skis. When I posted here Jay was quick to respond & said again " the replacement skis are on the way" To Jay's credit, he wanted to make ammends & offered a 2005 ski to me

As of second week in Oct I still had no skis or contact, so I phoned:

Call #1 Hi I'm call in to make a stock inquiry "Oh we should have sent them to you already, call back to make sure they went out tommorrow"
Call #2 "they're going out after the holiday(Canada Thanksgiving)"
Call #3 "Sir, Pal Pay screwed up & never sent us what size you wanted & you were dealing with Jarrett on this, please give him a call"
Call #4"Jarrett no longer works here, he went away to college"
Call #5"uhhhh...am I supposed to ship you a binding too?"
Call #6"I will take your number & call you right back with the stock status"

Well, I never did get the call back, yet after causing all the trouble here & running up my phone bill a bit, I did get a tracking # via email & the a pair of skis & bindings did arrive yesterday. What Cupolos really needs is a lesson in customer service. Had they been upfront with me in July, I never would have been this kind of an ass toward them & this particular Auction
For a transaction to run from 7/4 to 10/20 is just plain nuts & is now outside the window for E-Bay feedback to be left.
-brian
post #2 of 19
I'm glad that you got your skis.

It's sad that buyers need to hound this company to get something done. I don't understand why they feel the need to lie and mislead their customers.

Thanks for the update.
post #3 of 19
At the end of the day, I think Brian made out ok. He recieved a pair of 2005 SkiCross 10's with 2005 Pivot bindings . At a fraction of the price. I again apoligize for the problem and the delay in getting the skis to you. Unfortunately, getting 2005 product in late summer is harder than you think.
post #4 of 19
It sounds to me they are selling equipment that they haven't taken physical inventory of. Not a great practice , but sure helps cash flow if they have your money up front, and have not received the product from the supplier yet.

Hind sight being 20-20, probably the question to ask is am I buying a product that you presently have in inventory, not on order but in inventory in the store. I realize that you have no method of making this inquiry on e-bay.

Tell me if I'm wrong here, but if you get paid for 100 pair of skis , then order the skis, then pay the ski supplier in 60 days you create a heck of a cash"float" for yourself. It all works great if you get shipped on time, it all goes to hell if there is a delay in receiving the merchandise that has already been invoiced.

Unfortunately your misery is eduating the rest of us.
post #5 of 19
Part of the risk of buying stuff online I guess.
post #6 of 19
Quote:
Originally Posted by BootDude
Part of the risk of buying stuff online I guess.
I agree that there are inherent risks to on-line purchases. That's why it's so important for a shop the sells predominately on-line to be above reproach in the area of ensuring customer service. With the internet there's no shortage of competition for the on-line retailer as any bozo with a computer can start a business. Alais, in competition the cream usually rises to the top and the others falter. We'll see what happens in Cupolos case, but I do hope they get their act together.
post #7 of 19
Roundturns is not right on this one. We have in stock over 5000 pairs of skis. The problem we ran into is we have a retail store as well.. The odd time a pair will sell on the retail floor at the same time as pair is selling on line. We do everything in our power to avoid this , but sometimes it happens. When this happens , we either get a pair in or worse case give the customer an upgrade at no extra charge.
post #8 of 19
Cupola,

Nevertheless, the outcome is the same...one disgruntled customer and 10 more that hear from them and will NEVER buy from you. If you want to stay in business, get it together and start dealing honestly with your customers by telling them the truth.

That's worth about .02 isn't it?
post #9 of 19
Quote:
Originally Posted by Coach13
I agree that there are inherent risks to on-line purchases. That's why it's so important for a shop the sells predominately on-line to be above reproach in the area of ensuring customer service. With the internet there's no shortage of competition for the on-line retailer as any bozo with a computer can start a business. Alais, in competition the cream usually rises to the top and the others falter. We'll see what happens in Cupolos case, but I do hope they get their act together.
Hi: I am one of those "Bozo's with a computer" who has sold many skis on ebay. In fact, I have great connections, and sell these new, first quality skis, as a hobby. I am a skier, and not a sales person. I love to ski, and enjoy passing my good fortune onto others who share my passion. During the past two ski seasons, I have sold over 1000 pair of skis (that I have purchased from an authorized ski dealer with tremendous inventory). I try to be "above reproach...the cream of the crop." My ebay feedback rating is a stellar 100% (844/844). No negative, no neutral feedback. Simply stated, there is no reason for a seller to EVER get negative feedback. No excuses. In today's market of $1000 skis, people must demand and deserve perfection. Nothing else should be acceptable. I urge you to contact your seller BEFORE bidding. If the seller does not return your e-mail or phone call, go elsewhere. There are plenty of people out there who actually cherish YOUR business. I know that I do this for the love of skiing. If it ever becomes a hassle, I will stop.
post #10 of 19
Cupolo. Would you please address the complaints raised by Scalce?

Has your store repeatedly lied to him? And to others? This seems to go way beyond being "out of stock" and having a hard time receiving the 2005 skis.
post #11 of 19
Quote:
Originally Posted by Canyons
Hi: I am one of those "Bozo's with a computer" who has sold many skis on ebay. In fact, I have great connections, and sell these new, first quality skis, as a hobby. I am a skier, and not a sales person. I love to ski, and enjoy passing my good fortune onto others who share my passion. During the past two ski seasons, I have sold over 1000 pair of skis (that I have purchased from an authorized ski dealer with tremendous inventory). I try to be "above reproach...the cream of the crop." My ebay feedback rating is a stellar 100% (844/844). No negative, no neutral feedback. Simply stated, there is no reason for a seller to EVER get negative feedback. No excuses. In today's market of $1000 skis, people must demand and deserve perfection. Nothing else should be acceptable. I urge you to contact your seller BEFORE bidding. If the seller does not return your e-mail or phone call, go elsewhere. There are plenty of people out there who actually cherish YOUR business. I know that I do this for the love of skiing. If it ever becomes a hassle, I will stop.
Canyons

I meant no disrespect, but your example confirms how easy it is to get into "the business", in this day and age. I agree with your comments and I commend you for being one who insists on doing it the right way. It shouldn't be that difficult. Unfortunately, sellers like you are becoming the exception rather than the rule in todays retail world.
post #12 of 19
The problem with Cupolos is they do respond before you buy a product or win an auction and seem very helpful.

As soon as they have you money and there is an issue you get the runaround.

If they have an auction for a certain ski then it should not be available for purchase at the retail store, period.

It should be put aside or left in the warehouse with a DO NOT SELL sign on it.

How is this a valid excuse?
post #13 of 19
We do put them aside once there is a bid on them. When you have 700 - 1000 auctions going at the same time and 20 - 30 people in the store,it has happened. Out of the 17000 e-bay transactions that we have completed over the past 3 years, it has happened about 6 times..I am sorry I am only human, unlike yourself.
post #14 of 19
It is sad that you have to resort to attacks.

Whatever volume you do and mistakes that are made is not the point.

It is how you resolve them that is in question.
post #15 of 19
Quote:
Originally Posted by Coach13
Canyons

I meant no disrespect, but your example confirms how easy it is to get into "the business", in this day and age. I agree with your comments and I commend you for being one who insists on doing it the right way. It shouldn't be that difficult. Unfortunately, sellers like you are becoming the exception rather than the rule in todays retail world.
None taken. I hope that I am able to continue to provide with the best product ant the best price, and most importantly THE BEST SERVICE!!!
post #16 of 19
Quote:
Originally Posted by Scalce
It is sad that you have to resort to attacks.

Whatever volume you do and mistakes that are made is not the point.

It is how you resolve them that is in question.
I did that when I offered you newer product at my cost
post #17 of 19
Quote:
Originally Posted by Cupolo
Out of the 17000 e-bay transactions that we have completed over the past 3 years, it has happened about 6 times..I am sorry I am only human, unlike yourself.
Looking at your eBay feedback it seems similar things to these and others as bad have happened a lot more than 6 times.

Cupolo feedback

Understating a situation isn't the same as dealing with it and fixing it and does nothing for your credibility. In fact it's a recipe for things to get worse and that seems to be the current trend judging from posts here and the feedback.

Albeit that's a lot of auctions but if you have more stuff going on then your staff can handle than maybe it's time to tone it down because in the long run it's going to hurt you. Unlike the sarcasm above which I'm sure earned you many more fans.
post #18 of 19
Quote:
Originally Posted by Canyons
None taken. I hope that I am able to continue to provide with the best product ant the best price, and most importantly THE BEST SERVICE!!!
And I share that hope. As a confirmed gear whore I'm always looking for a great deal.
post #19 of 19
Sounds like this has been resolved.
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