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Bad experience with Cupolo Sports over ebay

post #1 of 43
Thread Starter 
I inquired if ski boots don't fit since it is hard to get big boots is it okay to send back. There are not any ski shops around since I live in KY for me to have the opportunity to try boot on so I ordered a pair. The company is quick to answer questions about prior sells to keep you happy but not after sell is final. They tried encouraging me to purchase boots in a 31.5 size since they don't have any perfromance boots in a 32.0-32.5 size. I thought there would be a chance a (small one) that a 31.5 size would possibly work. I bought the lange banshee 9 for $99.00. They mail it to me timely and boots look great but they were too small and I really need them a one shell size bigger. Cupolo Sports charged was like 10-11 bucks to ship them to me from their Buffalo, New York location. I emailed them twice after the sell and my wife emailed them once after sell to try to get a return authorization number and we had no response from them. So I called the store and talked to Jared. Jared informed I did not need a return authorization number and to just mail them back with a letter inside with the boots. It would be great if boots can get mailed back to Buffalo store in New York but Jared said it needs to get mailed back to Canada store. So I mail out the boots on 08-30-04 I check on the tracking and Cupolo Sports refused to accept the boots that I just paid $20 to ship to them. I later discovered that that it is a process of Canada at Customs to (charge for what ever reason) and they want $37.00 they they tried to collect from Cupolo Sports and they is why Cupolo refused the boots and to pay the $37. So I am trying to dispute the charges for the boots with the credit card company. My only option is to have the boots discarded in Canada or pay $20 to have them shiped back to me or pay $37 to customs so Cupolo Sports can receive the boots. Man am I really learning my lessen and getting burned. The credit card reps said not to discard the boots in Canada and pay to have them shipped back to myself and if it comes out try to sell the boots off myself depending on how the dispute goes. So now I have spend a total around $50 on shipping charges for my $99 dollar boots. I had no idea Canada would be such a pain to ship returned merchandise to. The only thing Jared told me to do was write on the outside of ski boot box (Returning Goods to Canada) which I did do but he did not inform me about customs and the whole nasty process of possible hefty charges to come which would have been nice. Heck I would just take the stinking boots to swap and sell them off myself if I new about all the possible charges.

I was so happy I found about about Cupolo Sports that I was even going to spread the word about their prices and set up my whole family with all new gear but the bad service has left a bad taste in my mouth. I hope the rest of you guys have better luck. And good luck with any returns to Cupolo Sports!!!!
post #2 of 43
This does not necessarily sound like a problem with Cupolo Sports. To me it sounds more like a problem with Canadian customs.

I have dealt with Cupolo and have been 100% satisfied.
post #3 of 43
Buying boots by mail from anyone however honorable is risky business unless you have substancial bootfitting skills. Getting a proper customized fit is more important than any pair of skis you might own. I would wait until your next trip to a major ski area or drive up to Chicago and check out a place like Goskand Sports or over to Washington D.C. and ckeck out a place like Ski Center.
post #4 of 43
Perhaps Cupolo ships from Buffalo, but they are in Niagara Falls, Ontario.
At any time were you instructed to put the words, "Canadian goods returned" on the package you sent to Cupolo? I think that was the gaffe.
post #5 of 43
Quote:
Originally Posted by Lostboy
Buying boots by mail from anyone however honorable is risky business unless you have substancial bootfitting skills. Getting a proper customized fit is more important than any pair of skis you might own. I would wait until your next trip to a major ski area or drive up to Chicago and check out a place like Goskand Sports or over to Washington D.C. and ckeck out a place like Ski Center.
I bought boots from Cupolo! I know a fitter that is going to work with me to set them up right for me. I think that is the main thing, you should already know what size you will need (try them on before) and the model to get. You should also know before buying that you can have them customized by someone else.

I think the main problem nhearnest is facing in this situation, however, is with Canadian customs. Yes, he should have tried boots on and knew what model, size etc to get, but it is customs that is stopping the return, not Cupolos, they agreed to the return.
post #6 of 43
The point is he went with Cupolo's instructions and while he was leery of the fitting he was assured returning was no problem. If there are customs issues to come Cupolo could have and should have advised him of such. In fact using the postal service probably would have avoided the charge he encountered which would have good info for the store to provide.

When I first saw Cupolo on eBay I wondered if it was the same one that used to operate in my home town (it is). I was confused because they seem to go to lengths appear as a US operation to appeal to that large market. In fact nhearnest dealt with a Buffalo 'location' when they are actually based in St Catherines or Niagra Falls Canada.

I'm not sure why it would be fair that a consumer under the impression he is dealing with a domestic company would have to anticipate the ins and outs of dealing with customs from anywhere when he wanted to make a return.

I wonder how long it will take for this to turn into a 'Cupolo can do no wrong thread'.

If a store screws up and does little to correct the problem then they bring the bad press upon themselves. By the way WTFH I'm not a lawyer or advocate I just don't like seeing businesses jerking people around. But even more I don't like people trying to silence others who have concerns and complaints. Can anyone say weapons of mass destruction?

By the way nhearnest that Banshee has a very narrow toe box so if you have even slightly squared off toes there will be trouble. You might well fit into size boot in another brand. What size is the boot 11 or 12? Lange doesn't do their boots in Mondo point sizing (31, 32) and the sizes do not correspond exactly.
post #7 of 43
Bummer, If thats the largest size Banshee then that shell is probably the same size as the 29.5! It makes sense that it doesn't fit. They made a bad reccomendation to you and decietful about the return problems by not mentioning the tariff.

That said, did you try on the shell only(without liner) with bare feet and the shell was less than 1/2 inch longer than your foot?

If the shell is 1/2 longer than your foot (or even 1/4 inch, but that's pushing it) , a good bootfitter should be able to make it fit, there's a lot they can do (stretching shell for instance). Also the liner will compress with use, it should be too tight at first.

Ok so the shell is almost big enough, where are you going to find a good bootfitter in KY? Maybe if you can't sell them, take to ski shop when you go on ski vacation. If they can't make 'em fit, they might take as trade-in if you tell the sad tale. They are new so the shop could re-sell pretty easily.

You might not find $99 boots at a resort town, but you might want to boot shop on your next ski vacation, even getting adjustments after you've skied them, between runs if you buy from on mtn shop. Maybe more discounts in big city like Salt Lake or Denver.
post #8 of 43
Don't buy boots through the damn mail unless you've tried them on elsewhere and you know they're a good fit. Simple as that. Heck, most people have a hard time finding a good fit in person working with a good fitter.

Having said that, it's the shops responsibility to make the buyer aware of any issue regarding the sale, or return, on the front end. They should step to the plate and solve this ASAP.
post #9 of 43
Coach, you live in Virginia. Can you recommend a shop in our area where I can try on telemark boots? I guess alpine boot sellers in Kentucky are as rare as telemark outfitters are here. I ordered my boots from US and returned 3 pairs. I had to pay shipping on the returns, store paid shipping on boots sent to me in exchange.

Not sure why you need to swear at the guy, not everybody lives in ski country like we do.
post #10 of 43
Quote:
Originally Posted by telerod15
Not sure why you need to swear at the guy, not everybody lives in ski country like we do.
That's funny. I wish we lived in ski country.

I don't know about tele boots. I buy at Pro-Fit in Leesburg which is a great shop, but they don't carry telemark equipment. Have you tried the Ski Center in DC? They may not carry tele equipment, but they could probably steer you to someone who does.
post #11 of 43
Ski center does sell Scarpa boots, but I don't think they have all sizes to try on. Great rep for fitting, good call. Whitegrass in WV worth a visit, probably has full size run of at least one of the three tele boot brands. My friend has great things to say about Pro-fit BTW. I'm fine for now, was just trying to make the point that some of us must mail order boots on occasion though it is a hassle. Called here "ski country" with tongue firmly in cheek, but compared to Kentucky...
post #12 of 43
Of course this is the same shop that advertised Nordica TR 12 as "a Great Telemark Boot". Hmmm... Maybe not the best shop.
post #13 of 43
you dont buy ski boots through the mail. support your local guy, spend a few more bucks and get the fitting included as long as you own it.
post #14 of 43
To summarize;

You ordered boots that you knew, or were pretty sure, were the WRONG size. Then you encountered a bunch of BS trying to make it right.

Now you're out a few bucks.

Shame on you!
post #15 of 43
Umm....how about trying on some boots in person, no matter what it takes. A ski pole is a ski pole of a certain length- but not boots. Atomic makes several good boots up to 32.5 STILL GOTTA TRY THEM!
post #16 of 43
Quote:
Originally Posted by nhearnest
There are not any ski shops around since I live in KY for me to have the opportunity to try boot on so I ordered a pair.
Not exactly true, a quick search turns up; Quest Outdoors (502) 893-5746 2330 Frankfort Ave, Louisville, KY

Although, I would have expected more than just one.

Always try before you buy on boots!
post #17 of 43
Quote:
Originally Posted by nhearnest
blah blah blah
This isn't a problem with some eBay vendor, it is a problem with the buyer.
-Ski boots are bulky and heavy, they are expensive to return ship.
-Expensive shipping items are a poor choice of purchase on eBay, particularly when you are considering returning the item prepurchase.
-If you had such concerns about the fit to begin with, you shouldn't have purchased them. If you've never had that boot on your foot before, you shouldn't have purchased it. You don't buy your athletic shoes on eBay, do you? You probably go to the store and try a couple on, like most rational people.

Welcome to the Internet. You'll learn.

Oh, and the 37 dollar fee is charged by US customs on the way in too, folks. Shipping things to/from Canada is now absurdly expensive. Supposedly "terror" has something to do with the rate hikes....yeah...right.
-Garrett
post #18 of 43
Shipping:U.S / Canada.

If it is shipped by the U.S Post Office..there is an almost 100% chance that it will arrive with NO fees/NO problems.HOWEVER.. customs DOES have the right and SOMETIMES does open AND assess duties..this is usually practically NOTHING as the inspectors aren't experts about EVERYTHING..and just slap ya whatever on it.If the item is shipped as a "gift" there is LESS chance of any hassles.If it is marked "used" even less hassles. You can appeal this duty..be prepared..IF you fight the tiny amount that they usually want THEN they WILL nail you on appeal.

There is 1 small glitch in the U.S Post Office shipping to Canada.The U.S. Post Office is SUPPOSSED to turn the stuff over to Canada Post.Sometimes the stuff is turned over to Purolator.Purolator THEN acting as a "broker" decides it will charge a "brokerage service fee".This is pretty much just whatever they want.

"Brokerage service fees"..according to a long,detailed conversation I had with U.S Customs..THEY AND THEY ALONE! are the brokers..NO-ONE else is.they charge a $5 flat fee..BUT they almost NEVER collect it.They DO collect this fee IF the item is assessed.The courier companies..UPS etc.,PAY the U.S customs this $5..THEN decide that THEY NOW are the broker and can act as such.Charging just whatever they want.U.S customs gets DELUGED! with calls/COMPLAINTS..as does Canada customs..when in fact they have NOTHING to do with this.Sometimes it is NEXT to impossible to find out WHO actually has your goods/where they are AND who is charging you for what..it is USUALLY NOT the governments.Yes..you can somehow wrangle your way around this and pay the $5 and act as your own broker..dealing with U.S or Canada customs on your own..I gotta be careful with my words here and not name any companies.There is an EXTREMELY! high rate of damage..matter of fact it is pretty much guaranteed..you don't play along with this game..EXPECT to find the goods damaged when you actually pick them up at the couriers near customs.They MAY decide to ship them across the border too.Ebay gets flooded with complaints about this broker stuff.
ome Ebay sellers in the U.S offer to pay this IF there are any "extra" charges such as this.READ the fine print! ONLY if you ship it the EXORBITANTLLY expensive way.There are agreements in place where if the MOST expensive way of shipping is used they don't charge it.Canada to U.S..RECENTLLY at Fedex..they MADE me sign a form saying that IF they decided to charge a brokerage service charge for THIS shipment ..at "some" point in the future for shipping Canada to U.S that they COULD BILL ME..hunh?? NOT the purchaser in the U.S.

Sometimes people buy things and are LED to believe..OR believe that the item IS in the U.S...GET IT it writing.Ditto for Canada.ASK where the item is being shipped from.You guessed it.There are discounts for volume shipping..meaning the companies pay "X" and you have already agreed to pay them such and such.SOoo the company is making money off you on the shipping.

Sorry I can't help you out with your specifics..
post #19 of 43
Arnoldtheskier, welcome to EpicSki! Your post is very informative, and well appreciated. But I have to say, it sure as heck is confusing to read. :

I'm sure you know what you want to say, but make sure you preview it first and then pretend you're us, trying to understand it. It's pretty hard to read. What gives with all the .... and ..... and .... stuff anyhow?? : Ouch!

Sorry for the dig, but you have some good info, and I'd love to get a handle on exactly what you're saying. Please continue to post, but don't hurt us! I mean, some guys here aren't even as smart as me! What will they think?
post #20 of 43
Thanks for the welcome! AND the correction..I'll take a spanking with my shorty slaloms..I was around before..under plain Arnold..old posts are there..I never could get that old name/my password/that thinggy figgerred out/to work again?

I AM sorry for ANY confusion..I KNEW there WOULD BE CONFUSION.LOL..I DID preview it first HEHEHAHA..You/others THOUGHT it was confusing to read??..you shouldda seen my brain SKIDDING as I tried to get a little more edge angle in and get my skis back in carve AS I WADED through this crap..for what seemed like EVER..TRYING not to get burned..AND figger this shipping nonsense out..BELIEVE me! I think it was a LOT more work than getting my old Kastle GS(race stock) 212 to carve at slow speeds..maybe.I hope that it is considerablly less confusing to read this AND more helpful THAN to try and figger all this out the way I did.

I did post a lot of information.It IS correct.AND up to date.I don't think I missed anything?(about getting the stuff across Intl. border)This can REALLY help someone out..and hopefullly avoid pretty much any problems..(that I am aware of..now)if they read this..LOL AND can understand it.I really don't know how to re-write it??It was HARD enough for me to write..get in print.

Sorry again for any confusion..I'm sure I can clarify anything if someone asks/pm's/emails me..

I guess the bottom line is.Get the shipping info. from whoever you are buying from in writing BEFORE you buy.Ship with the U.S. OR Canadian post offices for U.S/Can. shipping."Used" or "gift" is good.BEWARE that MANY companies WILL NOT ship with the post office.(The companies that will not say that the P.O doesn't deliver DIRECTLY(cross border) to an address and that it goes to the nearest P.O.).This is ONLY if you are not home AND their is duty/taxes owing.They say THIS because they can't get the same bulk account/business rate/deal with the P.O that they can with the couriers.i/e they pay x and charge you more PLUS they can initially quote you lower than the P.O and..sortta neglect to tell you about the border brokerage service charges.WOOOPS when you get it.Some companies actually NOW have TINY disclaimers about that.IF you can find and read them.

There is also information about this stuff on the Ebay shipping info site..on the community message boards..
post #21 of 43
Thread Starter 
I still never heard back from CS sports in regards to the boots and I gave up on them and "customs was only a small problem." I am not even going to go into the detail of CS sports and how much of a run around it has ben. Plus to make matters worse UPS lost the darn boots when shipping them back to me and they are still MIA. Trust me guys I know it is better to know a boot fits before ordering I am not totally beyond stupid!! The only problem is when you have a big stinking foot it is a real problem to find a pair of ski boots carried in any shop. I just drove round trip this weekend 800miles in search of trying on ski boots and guess what I came back with nothing because not one shop carried a boot big enough for my foot. I would love to cut my toes off and be an small average foot of say an 11 mens but that is probably not going to happen. I have the same problem when I try to buy shoes or pants in 38 length it can be depressing. I only ordered through mail order hoping to score a pair of boots to get me by for this season. Most of the ski shops are not going to carry much of a selection or none at all because they don't have many customers my size and their not going to make money off of the boots. Some stores are willing to order me the boot but then I am stuck with the boot whether it fits or not. So it was a better choice for me to try mail order and have the option to send back in case the boot did not fit and I realized how stupid that is but there are not any other choices. I also took a new job and have no vaction for a long time so I am not going to make it to any good ski resort areas or quality boot shops. Some day I hope it turns out I will end up out west and have better quality shops to shop from which is about 90% chance in two years, I hope my dream comes true. The only shop in KY carrying ski boots is Galyans and I keep pestering them to order some big boots for me to try on but they do little ski business and stock little in these parts. The other ski shops in KY went out of business or only carry snowboard stuff now. And if no one wants to believe me about boots being a pain in the butt to find in size 31.0-32.0 try walking into a any ski shop and asking them to bring out their big boots I bet it is none or a one old dusted off beginer boots from years ago that they could not sell.
post #22 of 43
post #23 of 43
http://www.untracked.com/catid-8.html

Try that. Cupolo's is a very good shop. I have spent a lot of time working with their staff in person, on the internet, and by phone in the last year. They have a credible and knowledgable staff. My advice to you is to actually have the boots fitted once you get them back. They may actually work for you once the liner packs out. Most of the ski boots i wear i cant get my feet into (comfortably - sometimes at all) until there is some bootwork done or there are footbeds made to adjust my foot shape. Being that you have such a large foot you should be prepared to have extansive boot work done. I'm not sure what your shoe size is, but if it is even around a 13 or 14 you should be able to fit into a size 30 or 31 shell boot. If it is larger than that you will find boots at the link i provided (Technica). Also, try calling Cupolo's instead of emailing them. Ask for Jay, and explain the problems you have had. If youre polite to him, I'm sure that he will be more than happy to help you out. The shop typically bends over backwards to help their customers. Before you invest in completely new boots, take your current boots to a good boot fitter and see what they have to say about them in terms of what can be done to make them fit.
Later
GREG
post #24 of 43
Quote:
Originally Posted by nhearnest
The only problem is when you have a big stinking foot it is a real problem to find a pair of ski boots carried in any shop. I just drove round trip this weekend 800miles in search of trying on ski boots and guess what I came back with nothing because not one shop carried a boot big enough for my foot.
I have a pair of older boots that could probably fit you -- They are huge on me, and I usually take a size 13 shoe (or a large 12).

They are a US size 14 Dachstein V3. 4 buckle boot, w/ both canting and forward lean adjustments. I wore them a few times about 20 years ago, but have only seen a few days of action (20 at most) since they were so big! I can verify the mondo size on the boots and sole length if you like. There are black, with red lettering. They are NOT beginner boots.

Are boots that old actually still useful? I actually don't know -- I do know some plastics get brittle,especially white/light colours, but these seem ok. Hopefully, the folks here can help verify that the plastic won't shatter, and the boots are still ok.
post #25 of 43
Quote:
Originally Posted by BigE
I have a pair of older boots that could probably fit you -- They are huge on me, and I usually take a size 13 shoe (or a large 12).
Yeah, and BigE, I notice that you are also in Canada. More Canadian/US custom hassles? :
post #26 of 43
Quote:
Originally Posted by josseph
Yeah, and BigE, I notice that you are also in Canada. More Canadian/US custom hassles? :
Well I won't take them back!

What about that? Are they duties shipping SOUTH of the border too?
post #27 of 43
It is problem with Canadian customs ;( not with Cupolo. There is one trick to play, send it by US Post surface mail in this case it will be no brokerage fee, of course it is slower but that the choose you need to make. Any way about 90% of my purchases arrive to Toronto from different parts of US in 3-4 days
post #28 of 43
It won't avoid any duties. I bought cigars twice via internet, once they were marked NOVELTY. There was a small duty. The second time, they were marked cigars. The duty was greater than the purchase price.

I'm surprised that a duty would be levied if a box is marked "returned goods". Is there no way around Canadian customs taking a duty?
post #29 of 43
Quote:
Originally Posted by BigE
It won't avoid any duties. I bought cigars twice via internet, once they were marked NOVELTY. There was a small duty. The second time, they were marked cigars. The duty was greater than the purchase price.

I'm surprised that a duty would be levied if a box is marked "returned goods". Is there no way around Canadian customs taking a duty?
More correctly it should be marked warranty return and there should not be a problem. At least there never has been for me on either end of the transaction. The point of using the postal system is they do not charge customs brokerage which is a $20 or more fee with couriers. It doesn't get you out of the duty just the duty on collecting the duty as it were.
post #30 of 43
JohnJ said it. Check it out.
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