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Rossignol SOUL 7's edge damage not warranteed

post #1 of 128
Thread Starter 

Hi,

 

Bought brand new Soul 7's in late February. Had 8 ski days on them. Yesterday, while skiing I caught a rock, and thought nothing of it (had caught a number of them with all my other skis before), until I checked the bottom of the ski at the end of day. The edge is completely broken. Wrote to them, and their response is that basically it's not their problem since they don't cover impact damage. I have been skiing for 20 years, and have never had an edge break like that. This is just poor craftsmanship. So this was my first and last piece of equipment from them.

 

 

Now I basically threw $730 away, and out of powder skis.

 

Just wanted to warn other out there

post #2 of 128

Sorry to hear that. Is this even possible to fix?

post #3 of 128
Thread Starter 

Most places refuse to even try. Flying to Denver tomorrow (will be at Steamboat for 5 days) will try to see if anyone there is willing to try. Read a bunch of threads on different forums, some say trash them, some say it's possible.

post #4 of 128
N/m

That is the very definition of 'impact damage'. Find a good shop with a good relationship with Rossi and ask if they can get you a 'match' ski.
post #5 of 128
Thread Starter 

I do understand that, but I had a number of skis before, that took way tougher hits, and yes the edge would bend in some cases, but I never saw a clean break like that. 

post #6 of 128
Thread Starter 

Thanks will definitely try that

post #7 of 128

Consider ON3P skis in the future.  Their edges are tougher than any other company.

post #8 of 128
Thread Starter 

Will check ON3P out, thank man

post #9 of 128

I've had three or 4 edges break like that on three or four different brands. It can be repaired.

 

http://www.tognar.com/12-solid-edge-section-each/

post #10 of 128

Thanks for joining epic so you could tell us all not to buy a particular brand because you wrecked a ski on a rock.

 

These threads always are a source of amusement for actual members of the community.

 

Now if one of us had posted about a bad experience the others might pay attention.

 

How many other websites did you join today to try to damage Rossignol.  Just wondering?

post #11 of 128

Looks like a rock hit to me.  'no way to tell how much of a hit it really was.

I can't see how a manufacturer can be responsible for such impact damage.

 

All I can suggest is "Don't hit rocks".

 

Works for me.  ;-)

 

Wasn't there not long ago a small ski company that made claims for "bomber proof" skis, with unquestioned guarantee?

 

Yes,  the are gone now.... go figure.

post #12 of 128

I did that with some K2's.  Looks like death, but it's an easy fix for a good shop.

post #13 of 128
Thread Starter 

SkiMangoJazz yeah, i'm pissed. Not really a posting/forum type of guy, but needed to vent. Not really sure what your point is though. I don't think the edge quality of these skis is up to par, and wanted to post/vent and maybe get a few pointers on tougher skis and places/ways to fix. Or are there only certain posts that should be all approved by you for posting?

post #14 of 128
Thread Starter 

Cgrandy: thanks for the "don't hit rocks" advice. It's like saying don't get in car accidents, while theoretically is a valid suggestion, not very useful one in practice. I don't always have the luxury to ski in knee deep powder  conditions, and am too bored on groomed trails, so i ski woods, shoots, and anything else that's fun and challenging. Once in a while I hit rocks, but all my other skis could take years of abuse, and have edges that hold up. This skis is not one of them.

post #15 of 128
Thread Starter 

Thanks crank will definitely keep trying to find a shop that is willing to try a fix.

post #16 of 128
Quote:
Originally Posted by timka View Post
 

Hi,

 

Bought brand new Soul 7's in late February. Had 8 ski days on them. Yesterday, while skiing I caught a rock, and thought nothing of it (had caught a number of them with all my other skis before), until I checked the bottom of the ski at the end of day. The edge is completely broken. Wrote to them, and their response is that basically it's not their problem since they don't cover impact damage. I have been skiing for 20 years, and have never had an edge break like that. This is just poor craftsmanship. So this was my first and last piece of equipment from them.

 

 

Now I basically threw $730 away, and out of powder skis.

 

Just wanted to warn other out there


I would not blame that on the craftsmanship; that is a design flaw - edge not robust/strong enough.   But I guess that's progress, if you want light, light you get.   I can't plow through snow banks with my new plastic car like I used to plow through with the old steel car, but I get 55 mpg instead of 25.

post #17 of 128
Quote:
Originally Posted by Ghost View Post
 


I would not blame that on the craftsmanship; that is a design flaw - edge not robust/strong enough.   But I guess that's progress, if you want light, light you get.   I can't plow through snow banks with my new plastic car like I used to plow through with the old steel car, but I get 55 mpg instead of 25.

 

I don't own and don't know a whole lot about powder skis - are you suggesting that stiffer or heavier skis would have held up better? I know that the Soul 7 is famous for being very light and flexible.

 

OP, is that the Soul 7 or Soul 7 HD? This would be good to know.

post #18 of 128
Thread Starter 

This is Soul 7 HD

post #19 of 128
Thread Starter 

Ghost: fair point, and if I knew(realized) that a head of time, I'd probably choose something with a stronger edge design, even if it meant sacrificing lightness for durability.  

post #20 of 128

This is stress concentration. Could happen to any ski.

post #21 of 128
Thread Starter 

i guess it could, but doesn't usually happen to the majority of skis. I just think that the edge on this skis is too soft, and prone to this kind of issue.

post #22 of 128
Quote:
Originally Posted by timka View Post
 

SkiMangoJazz yeah, i'm pissed. Not really a posting/forum type of guy, but needed to vent. Not really sure what your point is though. I don't think the edge quality of these skis is up to par, and wanted to post/vent and maybe get a few pointers on tougher skis and places/ways to fix. Or are there only certain posts that should be all approved by you for posting?

 

 

You're not sure what my point is?

 

"Do not buy Rossignol SOUL 7's (or any of their products for that matter)"

 

Nice title for a thread.  No generalizations here, you  clearly have first hand knowledge about all of their products and what happens to them when you accidentally damage them due to your own negligence.

 

"Don't every buy a Toyota Camry, or any of their cars."  Why?  Because I drove one into a tree and they wouldn't fix it for free.

 

 

 

lol

post #23 of 128
Thread Starter 

Well, as I said i did want to vent, hence the title. As for generalization, based on my experience with skis from different brands, and their customer service, I would not recommend buying either that ski or for that matter any other product from them(that's based on my experience with their customer support). Or should I go and try a bunch of other ski's or equipment from them and hope for better experience. Part of my purchasing decisions that I make are based on my past experience and comparisons against similar experiences.

post #24 of 128
Quote:
Originally Posted by SkiMangoJazz View Post
 

 due to your own negligence.

That's a stretch.  I ski in the trees probably 70% of the time.  I'm careful about my lines but still sometimes go over a rock.  I've had core shots when I found the snow not as deep in one area as it was five or six feet away.

post #25 of 128

I would be interested in hearing reactions from other Soul 7 HD owners to see if others are having similar edge quality problems.

 

To @SkiMangoJazz's point, I don't know if a Soul 7 HD edge issue (if one exists) is local to the specific model or if it exists in multiple Rossignol models. It seems premature to recommend others not buy other ski models from them (Experience, Pursuit, Hero) without knowing if this is a local or global issue (if it is one at all).

post #26 of 128

I've hit plenty of things in my Soul 7's, no edges  broke.

 

You have no cred here, showing up and joining just to try to damage a vendor you're not happy with.

 

Joining a forum with an "XXXX  sucks, don't ever buy from them" is just not going to fly.

 

I'm honestly surprised I'm the only one saying this.

post #27 of 128
Thread Starter 

Ohh, so your anecdotal experience is fine, mine isn't

post #28 of 128
This is a silly thread. First, if you hit rocks, the outcome is a probability statement. Sometimes the hit will occur in a location, or at an angle, that minimizes visible damage. Another time it'll get a different location, different combo of vectors, and you'll bust an edge. Sometimes you're lucky, sometimes you're not. It is NOT about bad design, or one company being markedly superior to another in ski durability. It's about chance, design targets of specific models, and the terrain you choose to ski. It's simplistic to say, "I've hit rocks before on other skis, no blown edges, so this time it must be the ski."

Am I saying all skis are equally durable? Obviously not. Thicker edges, for instance, reduce (not eliminate; because you cannot control all the other variables) the likelihood of a particular set of forces buckling out the side. They also add weight and change flex. Harder bases resist dings and dents better, but they also suck at taking wax and are tough to pattern. DPS for instance used to use super hard bases. Very durable. People hated them. Note that the highest performance skis in the world have very thin edges and comparatively soft bases. Skis built for constant impacts will not come in at the weight or ease of skis built for swiveling through bumped out trees. Pick your poison. But keep in mind that it still takes the event, the chance you will hit a rock just so. You cannot control that unless you decide to never ski except on perfect groomers. And even then I bet you'll find loose pebbles here and there.

Sometimes our luck runs out and we make bad s**t happen. Our responsibility. Take a deep breath and move on, instead of blaming.
Edited by beyond - 3/20/17 at 7:13pm
post #29 of 128

SMJ is not bitching.

post #30 of 128
Thread Starter 

thanks beyond, you're of course right, and by posting here i did come down a bit and did get some good advice on some different types of skis and heard that this actually might be fixable. As for blaming, I really didn't like the company's customer service, where I was very polite in my inquiry about what can be done, their dry and unhelpful response is what got me. In today's word, customer experience plays a huge role in their product perception. So for that matter i am putting blame on them, and for the soft edge on the ski. 

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EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Ski Gear Discussion › Rossignol SOUL 7's edge damage not warranteed