IME the problem with travel agents in Europe is that they are going to almost exclusively book three and four star places -- you are talking about $150 an night for bed and brekkie. Especially in Italy and Austria, and to a lesser extent in France and Switzerland, towns are littered with very clean, very comfortable pensions where you can stay for $40 a night, with breakfast. Also, packages which include a lift pass -- often handed to you when you check in -- are not hard to come by. Further, by using comprehensive and easy to use websites like oebb.at, it's not hard at all to figure out transfers yourself.
By the way, JamesJ, your trip to Salzburg back then was what inspired me to first go ski in Austria and am headed back again this year. With a little bit of savvy, and liberal use of translate.google.com, I feel confident booking the entire trip myself.