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Polite way to get another instructor? - Page 2

post #31 of 38
Still it would be worse if a company didn't ask, or care about why a customer left dissatisfied.
post #32 of 38
Quote:
Originally Posted by fatbob View Post

Do any ski schools use mystery skiers?


Was thinking that too.

Just relying on paying customers to be honest in their feedback or complaints doesn't yield feedback that is always reliable whereas someone who is specifically paid to do the review will be less prone to exaggerate or confect a review.

post #33 of 38
Quote:
Originally Posted by justanotherskipro View Post

Still it would be worse if a company didn't ask, or care about why a customer left dissatisfied.


It would but it has to be handled by someone with the customer service skills.

Keeping in mind that, if a customer seeks a refund because they are not satisfied one thing is sure and that is they are none to happy by that stage.

It takes some customer service skills to turn that around and not make it worse.

post #34 of 38
Quote:
Originally Posted by fatbob View Post

Do any ski schools use mystery skiers?

 

When I worked at a ski school they did and tested every new hire with a secret shopper private lesson.  After not getting picked for line up I skied off with a couple others for a safety meeting and got paged back for mine.  Guy pretended to be a low intermediate skiing in Scott boots, hart Freestyles, and Spademan bindings.  I was suspicious but confirmed a week later when the same guy showed up at the "BORED Meeting" as a friend of the director at the resort pub after the Thursday night clinics.

post #35 of 38
Quote:
Originally Posted by justanotherskipro View Post

Honesty is always the best option. It doesn't need to be confrontational though, saying "I am not having fun" is generally more than enough reason to give that coach.


What if the problem is with another student in the group lesson, like if they say something that is offensive to you, albeit unintentionally?

post #36 of 38
Quote:
Originally Posted by crgildart View Post


What if the problem is with another student in the group lesson, like if they say something that is offensive to you, albeit unintentionally?

If you ask to ride the lift with instructor and explain what happened, I would bet the instructor would ask if you wanted to be moved to another class.

I would contact my supervisor, explain the situation. There are many opportunities to resolve this situation.
post #37 of 38
Quote:
Originally Posted by skier31 View Post


If you ask to ride the lift with instructor and explain what happened, I would bet the instructor would ask if you wanted to be moved to another class.

I would contact my supervisor, explain the situation. There are many opportunities to resolve this situation.


What if you're not on lift served terrain yet, over on the magic carpet?  That's really where most of these scenarios are most likely where the group is packed together really focusing on the task at hand to happen if not in a private.

 

Some people just prefer to beat around the bush and avoid awkward situations.  I'm not going to really hold that against them, but I do agree however they excuse themselves they need to make it clear they aren't coming back so the rest can carry on without them.  Personally, I'd probably just excuse myself and not even bother to go to the ski school desk, just write off the $20-$60 an hour costs around here.  If it were a half day or full day I'd go ask for a different option but only for longer engagements.

post #38 of 38
Too little information in the first post is leading many to fill in the blanks with some negative assumptions. Not getting along with someone and that causing disappointment in a student may be enough for some to excuse themselves from a lesson. It is rarer than all the hypothetical situations being mentioned but it does happen. In that situation a quick discussion with the coach in private is hardly too much to ask.
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