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M.A.X. pass used by someone else

post #1 of 13
Thread Starter 

Hi Folks,

 

Today I checked my M.A.X. pass ski record just for curiosity and found somebody used my pass for two days at Steamboat where I had never been to. Woops. Emailed customer service but no reply yet. 

 

Anyone got the same bad luck?

 

post #2 of 13
Thread Starter 
Update Jan 26
 
Reply from customer service after 12 hours:
 
"
The days at Steamboat were not recorded at the lift with the pass, so it is not a case of someone else having your pass. It was likely just a recording error.
I am investigating what occurred. Sorry for the worry. We will have them removed as soon as we get the Steamboat folks the information they need to rectify it.
"
 
will keep updating
 
 
post #3 of 13
Still doesn't fill you with confidence though.
post #4 of 13

yea but come on, it's just a ski pass, not your credit card.  as long as they still let you up the mountain, you're good right?

Perhaps be sure to always take your ID and printout of your pass receipt with you if you're travelling...

post #5 of 13
Thread Starter 

Another update

 

"The mystery has been solved and the Steamboat days have been removed from your usage. Thanks for your help and attention to the matter. Hope you enjoy the rest of your season. Let me know if you would like future updates on your MAX days used."

 

Well. i guess i have to keep an eye on my record once in a while as i don't work for a company with unlimited PTOs.

post #6 of 13
Quote:
Originally Posted by raytseng View Post
 

yea but come on, it's just a ski pass, not your credit card.  as long as they still let you up the mountain, you're good right?
 

But it IS your credit card! $200 worth of credit had disappeared. 

 

If someone charge $200 to your credit card, do you just say "come on, it's just $200"? 

 

BTW, for MCP pass owners, there's the option of linking a credit card to an RFID (for the mountain that uses RFID). Well, if you're done with a mountain, do you cut up your RFID for that mountain? Or do you end up with a pile of RFID from different mountains you will not return to? 

post #7 of 13
Quote:
Originally Posted by at_nyc View Post
 

But it IS your credit card! $200 worth of credit had disappeared. 

 

If someone charge $200 to your credit card, do you just say "come on, it's just $200"? 

 

That's not quite a good analogy, because the MAX Pass days are "use them or lose them". So presumably, if someone isn't going to make it to Steamboat, someone else stealing those days has no effect on them. (It does affect the MAX Pass concept/system/business operation of course.)

post #8 of 13
Quote:
Originally Posted by dbostedo View Post
 

 

That's not quite a good analogy, because the MAX Pass days are "use them or lose them". So presumably, if someone isn't going to make it to Steamboat, someone else stealing those days has no effect on them. (It does affect the MAX Pass concept/system/business operation of course.)

But what is the effect if someone DOES make it to Steamboat? It's real money they have to cough up to ski there if they can't sort it out!

 

I'd say the only difference compare to REAL credit cards is, real credit card has been doing this for a long time and are usually very good at it. Ski resorts? Not quite so good at it. 

 

This story is a very serious warning for those who link their credit card to the lift pass. You're trusting the ski resort to do a good job of not over-charging your linked credit card with ski days you didn't ski, foods you did order and drinks you didn't buy etc...

post #9 of 13
Thread Starter 

what if I plan to spend a week there in a month?

post #10 of 13
Quote:
Originally Posted by vanillasky2 View Post
 

what if I plan to spend a week there in a month?

 

Well in that case, then obviously, someone would be stealing your Steamboat days and it would have a big effect on you.

post #11 of 13
How do you check your Max Pass usage? I see noting on their website that explains it. Do you have to email them for this, or is there another way?
Quote:
Originally Posted by vanillasky2 View Post

Hi Folks,

Today I checked my M.A.X. pass ski record just for curiosity and found somebody used my pass for two days at Steamboat where I had never been to. Woops. Emailed customer service but no reply yet. 

Anyone got the same bad luck?


post #12 of 13
@carvemeister, I too was curious after reading this post. I emailed the MAX pass website and they have to reply back with an email showing your usage history!
post #13 of 13
Quote:
Originally Posted by adriennemaria View Post

@carvemeister, I too was curious after reading this post. I emailed the MAX pass website and they have to reply back with an email showing your usage history!

Thanks! That's what I figured.
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