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American Airlines Question - Page 3

post #61 of 68

I blame the airlines for creating this carry-on baggage monster.  First the checked baggage fees then not enforcing carry-on regulations.  I would like to see a fee for gate-checking over-sized bags.  

post #62 of 68

The other reason people want to carry on is because of the abysmally bad luggage handling.  Some airports are OK, but at Boston it is very common to wait over an hour for the luggage to come out on the belt.  I've been on flights where the wait was longer than the flight.  

 

Gate-checked luggage shows up relatively quickly, so it's not much worse than carry-on (assuming it's not fragile).

post #63 of 68
Quote:
Originally Posted by mdf View Post  

 

Gate-checked luggage shows up relatively quickly, so it's not much worse than carry-on (assuming it's not fragile).

Depends. United, for instance, throws gate checked (that's at the actual gate, and from inside the aircraft) in the hold checked through to your final destination on most aircraft. So it comes out the same place and the same time as regular checked luggage. The difference is that there is no baggage fee!!! Non issue for those of us who don't pay for bags anyway, but a huge hack for the infrequent flyers

post #64 of 68

How much do folks pay in baggage fees? I pay $25 (each way) in the US every time, international flights the first bag (my only bag) is free. More difficult with a snowboard bag because that becomes your checked bag, then you have to pack in a combo of that and a carry on. I think the second checked bag is more expensive. I just rent now because it's easier overall. 

 

I know having an extra easily-forgettable expense is annoying, but in the grand scheme of things is it really a big deal? It's probably less than you'll spend on taxis to/from the airport and certainly less than the expense of renting equipment for a few days. Don't get why people nickel and dime that one so much, inconveniencing themselves and others along the way. 

 

Agree that the bigger issue can be handling, but usually not a problem. 

post #65 of 68
Quote:
Originally Posted by SHREDHEAD View Post
 

 

 

They're also dead last in customer satisfaction.  Followed by Frontier, who's most recent owner founded Spirit.

 

Quote:
Originally Posted by whumpf View Post
 

Although free checked bags, a la Southwest, may not make a difference in number of people carrying on, what does make a difference is being charged for carry-ons. Fly Spirit and the overheads are half empty. And the've been able to speed up the boarding and deboarding enough to be able to add more flights.

Whumpf, you are correct. I was working at the airport when Spirit changed it's carry on bag policy. Once they got carry on bags under control, they trimmed the turn around time by 5 minutes for each domestic flight. If Spirit is flying 200 flights a day, that is a considerable savings and the reason you can get a $30 flight from Denver to Chicago.

 

I would like to address the "customer satisfaction" angle that Shred brought up. I was an airline customer service agent from 2010-2013. I had not dealt with the public on that scale before I took the job. The way I got through it was to look at customer service as a big sociology experiment. When things go south and people are inconvenienced for whatever reason, individuals react differently. Some cry, some are understanding and some become angry. What it comes down to is this; Is customer satisfaction based on an individuals expectations or is it something more concrete? I submit that it is more concrete. It may seem that an agent just takes tickets and packs butts on a plane, but it is much more complicated than that. On a normal day, I handled 1200-1400 people through my gate. Not counting random people walking by and asking questions about flights at other gates or later in the day. Behind all of the things you can see outside the windows, there is the operation of the airline. We had 40 minutes from the plane getting in the gate, to get it back out safely. Think about that. If it takes 15 minutes for passengers to get off of the plane, that leaves 25 minutes to get the aircraft cleaned, get the crew on board, do a cabin safety check, for the Captain to inspect his aircraft, get fuel, bags and people on board, dump and fill the lavatories, get everybody in their seats with bags stowed and close the door. If a flight is scheduled to go out at 7:32 and you close the cabin door at 7:32 and 10 seconds, operations needs a report detailing the delay. That has to happen while you have a line of 40 people at your podium and your next plane is pulling into the gate. If I can pull that off 7 or 8 times a day without taking a delay and keep 95% of my passengers happy or at the very least content, I considered that a good day. Honestly, it comes down to time constraints. Many people don't feel that agents are giving them the time they deserve to address an issue to the passenger's satisfaction. Bottom line: some people are not going to be satisfied regardless. Even when most delays under 5 minutes are generally caused by passengers not getting seated quickly enough.

post #66 of 68
Quote:
Originally Posted by H2OnSnow View Post
 

Depends. United, for instance, throws gate checked (that's at the actual gate, and from inside the aircraft) in the hold checked through to your final destination on most aircraft. So it comes out the same place and the same time as regular checked luggage. The difference is that there is no baggage fee!!! Non issue for those of us who don't pay for bags anyway, but a huge hack for the infrequent flyers


Also significantly slows the boarding process when people try to carry on oversized stuff anyway. If the flight is full and the overhead bins fill up then the Airline should offer free gate check. If a customer shows up with an over sized carry on they should have to pay a fee.

post #67 of 68
Gate checked luggage does not equal Valet checked luggage on AA. Gate checked goes to luggage pickup at final destination, Valet comes up just like a stroller. Most times, unless you are flying in First, you will not be offered Valet - however, you can always ask - very nicely and not within earshot of other passengers (which creates a " me too" situation).

RJ 's it comes out on a cart at plane side or sky bridge if it's too big for overhead (which are microscopic).

First does not have assigned luggage space but the attendant is going to help find room or Valet it.
post #68 of 68
Quote:
Originally Posted by Huckster View Post
 

Has anyone flown on AA in the last year or so. I used my United Airlines credit card instead of my AA credit card to book the flight. Now i am stuck with checked baggage fees and boarding issues. I know AA boards there Elite class Military and whoever else first, --- then onto group (1). Question is: after that is group (2) still boarded from the rear of the aircraft to the front. If so i will keep my current seats in the rear of the plane and not upgrade to the front with the worry of not getting any overhead storage, --- if the plane is boarded back to front it would be a waist of money to get closer to the front and get on the plane last to hear the flight attendant say sorry we will have to check your bag.. Its all about a boot bag thing, our boot bags goes where we go, skis we can rent/demo for a day or two if need be. Note to self pay attention next time.

Quote:
Originally Posted by Huckster View Post
 

Yes there has not been an aircraft that i could not stuff my boot bag somewhere. And yes there has been plenty of times i just threw them over my shoulder with no issues also. Might end up doing just that on this one.  I have no problem gate checking on the RJs you get them when you get off. The bigger jets you get them at the baggage claim area with all the other luggage going round and round when you get to your final destination. 

 

What did you end up doing for the ski boots?

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