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How often can I expect to return to shop after buying new boots?

post #1 of 5
Thread Starter 

Live in NC and getting new boots for Christmas. Old boots are 12 plus years old and have always been too large. Have two trips to Telluride scheduled for this season. First one is in January and is SHORT. Yesterday, I told my husband that I was going to Columbia, SC to buy my Christmas present, and he said that was silly because Bootdoctors are in Telluride. I told him about Mike in Columbia, and husband said did I realistically think I would be driving 90 minutes each way for hotspot problems, etc. Since my first ski vacation this year will be short, I didn't want to spend much of it in the shop. So,do most people go back to boot guy for adjustments? Or do they buy boots and live happily ever after? BTW, I am advanced skier but not expert if that matters. Also, I don't know beans about flex or lease or anything like that Thanks for any help.

post #2 of 5
Quote:
Originally Posted by sm2001 View Post
 

Live in NC and getting new boots for Christmas. Old boots are 12 plus years old and have always been too large. Have two trips to Telluride scheduled for this season. First one is in January and is SHORT. Yesterday, I told my husband that I was going to Columbia, SC to buy my Christmas present, and he said that was silly because Bootdoctors are in Telluride. I told him about Mike in Columbia, and husband said did I realistically think I would be driving 90 minutes each way for hotspot problems, etc. Since my first ski vacation this year will be short, I didn't want to spend much of it in the shop. So,do most people go back to boot guy for adjustments? Or do they buy boots and live happily ever after? BTW, I am advanced skier but not expert if that matters. Also, I don't know beans about flex or lease or anything like that Thanks for any help.

     Most of the folks who have issues with fit after purchasing here, are able to ship the boot by Fedx or Ups to us with the area marked with duck tape and we ship it back after adjusting them. We have always recommended that the skier get in a couple of days locally to break the boots in and find any hot spots before they go on vacation,---Sugar is already open and have a new, high speed detachable 6 pack lift, just waiting to be tried out.

 

      Of course if you purchase in Telluride and have a problem after the boot breaks in you might have to go back to Telluride to get it adjusted, that is a bit further.  

 

     If you do purchase in Telluride, please tell Bob "Hello" for me:)

 

mike

post #3 of 5
Thread Starter 

Thanks for the quick response. Had no idea Sugar is open. Don't know if you or anyone can answer this, and I am not asking for promises, but what percentage of buyers come back with hotspots or other fit issues after they have been to a certified bootfitter? I have read on here about people with surgery,uneven legs,feet that are completely different sizes, bunions, people that lose weight over the summer (yay for them) and I can see how they would need your guarantee. But what about everyone else? I am sure that like a bike shop, you have some people that just want to visit, so don't count them. Thanks again.      

post #4 of 5

People who show up at the boot fitter shops have usually been around the boot purchasing tree a couple of times:mad and bought the wrong size:mad based on how they like there shoes to feel.  You should be prepared to have adjustments done as a routine matter, when buying a performance fit, set of boots.  I doubt anyone could really answer your initial questions because there a way too many variables.

 

With that said, we have had many folks who came in and purchased boots and never returned for adjustments, we hope the same for all our customers but some  feet are more problematic.  Wide bony feet or high insteps can cause problems with a boot designed for the masses.  If you have a set of those feet, then you might expect to see the fitter several times before you are happy.

 

Over the years we have had folks come in from as far away as Colorado and California (really all over the USA) to purchase boot here, because of our work with fore/aft balance and it's involvement with how your boot is set up.  Most of them found us on this web site and have been great customers.

 

mike

post #5 of 5
Thread Starter 

Thank you for your help and your honest response. Hope to get to SC soon.  

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