or Connect
EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Tuning, Maintenance and Repairs › Small crack in edge - repair or not?
New Posts  All Forums:Forum Nav:

Small crack in edge - repair or not?

post #1 of 13
Thread Starter 

I just pulled my skis out of storage to start getting them ready for the season.  While I was sharpening the edges, I noticed a small hairline crack that runs all the way around (and presumably through) one of the edges right around boot center.  At and around the point of the crack, the edge is very slightly raised relative to the base.  There is also a small circular protrusion (a couple of millimeters in diameter) in the P-Tex that sits slightly higher than the rest of the base directly adjacent to the crack.

 

I asume I hit something that caused the damage, but also am a little surprised that both the P-Tex and the edge protrude towards the ground (when skiing).  I would have thought hitting something would have caused them to be pushed up into the ski.

 

I do all the work on my skis, but haven't had an issue like this before, and am not sure how to address it, or whether it even needs to be repaired.  It's small enough that I doubt I'd even notice it skiing, but I also don't want to ignore if it's something that could develop into a larger issue.

 

Any thoughts?

 

 

post #2 of 13
Quote:
Originally Posted by Wade View Post
 

I just pulled my skis out of storage to start getting them ready for the season.  While I was sharpening the edges, I noticed a small hairline crack that runs all the way around (and presumably through) one of the edges right around boot center.  At and around the point of the crack, the edge is very slightly raised relative to the base.  There is also a small circular protrusion (a couple of millimeters in diameter) in the P-Tex that sits slightly higher than the rest of the base directly adjacent to the crack.

 

I asume I hit something that caused the damage, but also am a little surprised that both the P-Tex and the edge protrude towards the ground (when skiing).  I would have thought hitting something would have caused them to be pushed up into the ski.

 

I do all the work on my skis, but haven't had an issue like this before, and am not sure how to address it, or whether it even needs to be repaired.  It's small enough that I doubt I'd even notice it skiing, but I also don't want to ignore if it's something that could develop into a larger issue.

 

Any thoughts?

 

 


Question is why did it happen?  It may be that the core is damaged and the ski over flexed.  Other than that, just file it all down smooth and ski it.  Then start looking for a replacement set.

post #3 of 13
Quote:
Originally Posted by Jacques View Post
 


Question is why did it happen?  It may be that the core is damaged and the ski over flexed.  Other than that, just file it all down smooth and ski it.  Then start looking for a replacement set.

 

 

I think a replacement set is not necessary unless it gets much worse.

post #4 of 13

If it's under foot, it will probably open up if you drive your skis hard.

 

Last time that happened on one of my skis, the manufacturer replaced the ski under warranty. In fact I didn't notice it myself. The shop owner noticed it while he was tuning the ski. He exchanged it for a new pair. I found out about it when I came in to pick up the ski. He told me he might as well get done and over with rather than have me come in the middle of day after the ski failed.

 

YMMV       

post #5 of 13
Thread Starter 

Thanks all.  

 

I took the skis into a Line dealer to have them take a look.  Their take was that it was likely caused by an impact, but there's no evidence of a significant enough impact to the ski that something like that should happen.  I think that's probably a fair assessment.  There has been no impact to the edge, and while you can see from bases that I've definitely hit a few rocks, there's no base scratches anywhere close to the edge damage that wouldn't be gone with a base grind.

 

They're going to call Line today to see if they'll do anything.  Hopefully Line will take care of it, but if not, I guess I'll just ski them until they give out.

post #6 of 13
Quote:
Originally Posted by Wade View Post
 

Thanks all.  

 

I took the skis into a Line dealer to have them take a look.  Their take was that it was likely caused by an impact, but there's no evidence of a significant enough impact to the ski that something like that should happen.  I think that's probably a fair assessment.  There has been no impact to the edge, and while you can see from bases that I've definitely hit a few rocks, there's no base scratches anywhere close to the edge damage that wouldn't be gone with a base grind.

 

They're going to call Line today to see if they'll do anything.  Hopefully Line will take care of it, but if not, I guess I'll just ski them until they give out.

If not, I would just complain harder depending how old are the skis...

post #7 of 13
Thread Starter 
Quote:
Originally Posted by mogsie View Post
 

If not, I would just complain harder depending how old are the skis...

 

I bought them last January.  I'll definitely push, but I feel as though Line has an easy out - their warranty doesn't cover impact damage, and this is probably impact damage.  To me, the extent of the damage relative to the size of the impact suggests a manufacturing defect and that's the angle I'll pursue, but I'm not exactly confident I'll win that argument.

post #8 of 13

I'd ski them but keep the cracked edge on whatever foot keeps the crack under the little toe instead of big toe side.. AKA make the cracked edge an outside edge and not an inside edge under foot.

post #9 of 13
Quote:
Originally Posted by Wade View Post
 
Quote:
Originally Posted by mogsie View Post
 

If not, I would just complain harder depending how old are the skis...

 

I bought them last January.  I'll definitely push, but I feel as though Line has an easy out - their warranty doesn't cover impact damage, and this is probably impact damage.  To me, the extent of the damage relative to the size of the impact suggests a manufacturing defect and that's the angle I'll pursue, but I'm not exactly confident I'll win that argument.


The reason I say look for replacements is if the ski edge pops it might ruin a ski day.  I assumed it was your only pair.  If you have more skis, then no hurry.

post #10 of 13

 

 

 

Impact damage comes in many forms. There may not appear to be impact damage, but the symptom fits the diagnosis. Rocks aren't the only object that create impact damage. A stump for example can do the same thing. An over flexed ski can also have a similar symptom. In your second photo, you can see that where the "sidewall" meets the edge you can see that the "fit gap" between the body of the ski and the edge is irregular compared to the gap outside the area of damage. Looks like impact to me. If you look at the break, the bubble on the base looks like the edge was rocked and the bonding keys were lifted creating the bubble. This would explain the irregular fit gap. You can't see where the keys are broken under the base material, but based on the photo, my guess is that the edge to the right of the break is high and to the left of the break it is low. Depending on where the break is in the keys, I guess it could be reversed, but the fact is, it is still broken. The edge can be replaced by someone with the proper tools to do it, but I would try to work the warranty first. An edge replacement under the boot is quite temporary in most cases. From the base damage I see, you ski like I do and that edge repair may be even more temporary. ;) Good luck with the warranty department. I hope it works out for you. You may want to take Jacque's advice though and find something to ski on until your stuff works it's way through the process. It can take weeks if they have to be sent back to the warranty department.

post #11 of 13
Thread Starter 
An update on this.....

I called Line, and they asked me to take the skis in to an authorized dealer. I did that, and a couple of their techs took a look at the skis. They thought that the crack was likely impact damage, but there was no evidence of anything hard enough to crack an edge.

They took some photos and sent them off to Line. Line / K2's position was that if there was any sign at all of impact, it was impact damage and not covered by warranty. The shop offered to send them in if I wanted to push the issue, but I'd be on the hook for the shipping fees. I decided not to send them in given the decision the dealer got back. The dealer did offer to have me talk to their warranty contact directly to see if that would help as they want to keep customers happy.

I emailed the rep with a few more photos and a summary of the situation. I was honest, and said that I was certain there had been an impact, but it was in my view pretty minor, and I was surprised the edge cracked. The rep called me within a few minutes and offered up a coupon for 40% off if I wasn't happy. That was nice of her, but I still wasn't thrilled with the prospect of having to replace a newish pair of skis from a little hit. She offered to escalate to a warranty supervisor and would get right back to me.

I left things about a week, and followed up. No response. I tried to contact the rep every couple of days after that, but it took two more weeks to get a response to an email or phone call. I eventually got an email saying sorry, we're busy this time of year, it's impact damage, no warranty coverage.

I'm going to ski them and just use the damaged edge as an outside edge. The techs who looked at it thought it would be fine, and that I wouldn't even notice it.

I like the skis enough that I'll buy them again if and when these give out. Maybe I just got a bad set or maybe I hit something harder than I realize.

In summary:

Skis - A
Durability - C
Initial customer service experience - A
Subsequent customer service communication - F
Warranty decision - B-

I'm fine with Line's decision not to replace them under warranty. I hit something, and the ski broke. It broke too easily in my opinion, but I respect that their policy is not to cover anything where an impact is evident. I would have given them an A instead of a B-, but the offer of a discount on a new set vanished somewhere during their 3 weeks of radio silence.
post #12 of 13
I'm not sure the crack is a big issue. Like an iceburg, most of the edge is unseen. The edge has large "tabs" that are glued to the base to secure the edge. These tabs should ensure edge won't start to separate.
post #13 of 13
I feel like there was a point in the past that ski edges were cracked every few inches anyway? Back when they had screws holding them on?

Then there's some ski where it's part of the flex.

I'd think there would be a bit of structural weakness there, but on the outside edge maybe you won't feel anything... until you do.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Tuning, Maintenance and Repairs
EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Tuning, Maintenance and Repairs › Small crack in edge - repair or not?