From Vail Daily
“The benefit of learning with the school (instead of having a friend or significant other teach you) is that our pros are certified and trained at the highest level. They’re going to be able to eliminate many of the frustrations you’ll find when you try to teach family members.”
Vail Ski and Snowboard School director
Here are some details (from that same article) about Vail's training that may help explain the statement in question:
Some of the biggest changes at the ski school offices are likely ones that students won’t notice.
Previously, the school was organized by base area location with general managers and managers in Lionshead, Vail Village and Golden Peak. Now, a general manager of children’s programs and a general manager of adult programs oversees all locations, with supporting location managers. These general managers will report to Murphy.
“The way it was structured before, it became very segmented. This was to bring consistency and give us a way to share best practices,” said Murphy.
The training management team and supervisors have also taken a much more hands-on approach in training its pros, dropping in frequently on lessons, getting feedback from instructors and setting up a constructive way to communicate improvements and changes, said Raymond.
“It’s something some other resorts have played with, and we actually contracted a consulting company to help us with this,” he said. “We’ve worked with our managers to spend a lot of time focusing on interaction and leadership.”