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Need some advice on a recent buy I did on eBay!

post #1 of 19
Thread Starter 

Hello,

 

I bought a pair of Line Sir Francis Bacon with Marker Jester bindings through eBay and the seller did the installation of the bindings, I asked for a stance (-30mm) which is closer to the middle than the traditional (-60mm) and the skis were delivered yesterday with the traditional stance. I sent him a mail explaining that wasnt what I wanted, but he replied that those where the last SFBs (so he can't send me a new pair in the stance I requested) and that what he can do is give me 50 Euros accredit.

 

What do you suggest?

 

Thanks in advance,

Filip

post #2 of 19
Are you saying the bindings were installed 3cm off from what you asked? I think what they are telling you is use the money to get them reinstalled locally. I know it stinks to have new skis with bunch of holes, but functionally it should be ok. You can ask but they probably won't give you a refund. I'd just try to negotiate and get more money if you can, and move on.
post #3 of 19

The OP should take the $ offered, ski the ski and then if the mounting point is unacceptable, then the refund should cover the remount.

post #4 of 19
Snafus like this are one of the risks of long distance commerce. The same thing can happen with a local shop, too, but at least you're standing there looking at the work in the shop before you've handed over the credit card. I tend to get mounts and tunes done locally even on skis from the net. I'm happy to pay going rate for that, since it must be done right the first time.
post #5 of 19

You should have money to pay for remount but also a compensation because if you ever decide to sell them, already mounted twice, the value will be diminished...

post #6 of 19

I agree with Mogsie to get some added compensation for having extra holes in your ski

 

That is also why I always put a demo-binding on my skis.

No one can complain about having to do a remount because of BSL or mount point preferences.

post #7 of 19
Thread Starter 

Wait, accredit doesn't mean that I will get cash back, I will just get 50 Euros to spend in his shop.. If I am correct, but then again English is my second language so you guys know better!

 

 

How is it possible having new holes not affecting the quality of the skis? 

post #8 of 19
The old holes should be filled. There will be a slight degradation due to the filling not being part of the actual ski fibers, but not noticeable I'm guessing. Myself I'd be plenty pissed and return them. Then spend months arguing with the credit card company. But then I'm tenacious like that, losing sleep rather than moving on. Not sure which is better. Especially given that the holes are in the standard placement, not one set one way and one the other.
post #9 of 19

I just changed out a pair of Marker Griffon bindings on my powder skis because they are such a pain to put back on in deep snow, so I now have an extra set of plugged binding holes in my skis and the new binding had to be mounted slightly back from the original mounting point. It will make little difference in my skis performance, especially in powder.

 

By the time that I am done with these skis there will be little resale value with or without 2 sets of binding holes. The bindings will go on the next pair of skis and the old skis will be fence/chair/bench material.

post #10 of 19
Quote:
Originally Posted by GreekSkier View Post
 

Wait, accredit doesn't mean that I will get cash back, I will just get 50 Euros to spend in his shop.. If I am correct, but then again English is my second language so you guys know better!

The minimum you should get back is 50 Euros refund!

 

Maybe more given extra holes might be. 

 

But as others said, ski it as is before ripping it out and add another pair of holes. 

post #11 of 19
Thread Starter 

Of course I am not drilling new holes yet, I will ride them and see... I would like someone to answer my two questions, accredit means that I will have a remaining balance at his store, isn't that correct? Is anyone familiar with eBay transactions, if we make a deal at lets say 50 Euros refund how is the deal sealed by eBay, I mean we are just talking through emails, should I open a request (from the little things I read a request means you want your money back and send back the item you got)?

 

I appreciate your time for answering here, thank you all!

post #12 of 19
Quote:
Originally Posted by GreekSkier View Post
 

Of course I am not drilling new holes yet, I will ride them and see... I would like someone to answer my two questions, accredit means that I will have a remaining balance at his store, isn't that correct? 

 

You're getting confused between two separate terms  

1) store credit (in shop)  and

2) account credit (refund to the card or account that you used to pay with). 

 

Be very specific and ask for #2.    Use the word 'refund'.    Say to them "I do not want store credit"   "I want a 50 Euro refund to my credit card". 

 

"accredit" means something completely different and has to do with institutions that are allowed to issue respectable professional qualifications and those that are not allowed to do so.   Don't use that word. 

post #13 of 19
Thread Starter 

Thing is that I got confused because the guy from the shop (he is from Italy, his English are crap) used that word so I didn't know what he meant exactly. Anyway thanks, I am using the word refund all the time, since this is the best solution for me. Thanks for the assistance and clarification. 

 

I still look an answer for the second question though if someone is familiar with eBay, i would trully appreciate some guidance there!

 

"Is anyone familiar with eBay transactions, if we make a deal at lets say 50 Euros refund how is the deal sealed by eBay, I mean we are just talking through emails, should I open a request (from the little things I read a request means you want your money back and send back the item you got)?"

post #14 of 19
Quote:
Originally Posted by GreekSkier View Post
 

 

"Is anyone familiar with eBay transactions, if we make a deal at lets say 50 Euros refund how is the deal sealed by eBay, I mean we are just talking through emails, should I open a request (from the little things I read a request means you want your money back and send back the item you got)?"

 

Use that as one of your bargaining points.    Tell him that it is in his interest to *not* have a dispute on his eBay seller record.  

How did you pay?   He can always credit your paypal or credit your credit card directly.    Ebay doesn't have to be involved (except in so far as Ebay owns paypal). 

 

Check on Ebay how long you have to open a dispute.   If it gets close to that time, then open a dispute on Ebay directly. 

post #15 of 19
Thread Starter 

I have 30-days to open a request/claim/dispute from the day I bought the skis. I paid through Paypal. I asked them to double the refund since I will spend approx. 20-30 Euros (i guess?) to remount the bindings and after that I will have lost all of the resale value of the skis. If he tries to reject my offer I think I might go with the open a dispute way. 

 

"Use that as one of your bargaining points.    Tell him that it is in his interest to *not* have a dispute on his eBay seller record." Damn that was a brilliant idea I didn't think about writing in my email.

post #16 of 19
EBay will pursue a dispute only if they are convinced that you have made a serious good-faith effort to communicate with the seller and come to an agreement. Basically you need evidence that they are refusing to work reasonably with you. So you might as well start with that.

(The one time I had to do this, the seller basically said "bite me" when I tried to discuss with him, so I won the dispute immediately.")
post #17 of 19
I really hope you get this worked out to your satisfaction, but this is a lesson learned. I've certainly bought skis and even bindings on ebay or other internet sites but I get them mounted in a shop I have experience with and I can trust. Placement and correct operation of the bindings are too important not to be done by someone who has to look you in the eye imo.
post #18 of 19
Thread Starter 

Yeah you are right coach, that was my bad, as I thought they were a shop to trust (as I saw the 7000 positive feedback and the relative low price). I reached an agreement with the shop and he gave me the refund today! (I was surprised he answered on a Sunday!) So problem solved! Once again thanks everyone for their assistance on the matter, I hope that never occurs to you and even if it does I hope you find a reasonable guy as I did!

 

Have a nice Sunday! :D

post #19 of 19
Quote:
Originally Posted by GreekSkier View Post

Yeah you are right coach, that was my bad, as I thought they were a shop to trust (as I saw the 7000 positive feedback and the relative low price). I reached an agreement with the shop and he gave me the refund today! (I was surprised he answered on a Sunday!) So problem solved! Once again thanks everyone for their assistance on the matter, I hope that never occurs to you and even if it does I hope you find a reasonable guy as I did!

Have a nice Sunday! biggrin.gif

You have a nice Sunday as well. I'm glad things worked out.
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