I have been a season pass holder at Snowbasin for 8 seasons and absolutely love the resort. However, a buddy from back East was on a ski trip to Utah recently and had a bad experience with the Snowbasin rental shop. He decided to pay the premium for a demo performance ski instead of going with something from their standard rental fleet, and ended up with a pair of Blizzard Bonafides for the day.
Second trip up the gondola he noticed one of the skis was delaminating just below the heel (apparently a common problem with Blizzard), and immediately took them back to the shop. I was fully expecting the manager to apologize and give him a replacement pair, however it was just the opposite. The manager accused my buddy of "intentionally trying to break them because he purchased the $3 insurance". The manager absolutely would not give him another "demo performance" pair and wanted to just refund his rental fee. When my buddy told him that he just bought a full-day lift ticket for $89, the manager reluctantly offered to give him a standard rental ski as a replacement, but did not refund the premium that he paid for the demo ski.
IMO - this was not good business practice. I would have expected the shop manager to bend over backwards to ensure that a paying customer had a great experience at Snowbasin. Unfortunately, that was not the case.
Edited by NeedToSki - 4/3/15 at 4:11pm