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Bent Blizzard ski?

post #1 of 18
Thread Starter 
Hi all,
I had an unusual occurrence out at Aspen Highlands with a pretty new pair of Blizzard (magnum ti 8) that I bought new at the end of last season and only skied in a handful of times. During a morning 'performance' lesson on only blue runs (and one blue mogul run) the back of one ski bent pretty significantly. In fact, even the edges were creased. Since we didn't do any jumps, and I had no major falls (just a couple sit-downs in the moguls), this could only have happened on the moguls, perhaps standing on the ski between moguls (?). The instructors were in agreement that this was pretty unusual, and they reported good experiences overall with Blizzard skis (my own are kind've mixed- I liked the skis, but I've had Atomic, Line, and Salomon skis that I beat the garbage out of and lasted years, these bent after some blue runs and only a few trips). I'll reserve final judgment until after the warranty claim is handled though- anyone can make a defective ski. Personally I'd have a hard time believing that they bent in such innocuous conditions, but an instructor and an older lady were there for the entire morning ski to witness the lack of interesting activity.

I noticed at least one other post with a couple people mentioning bent Blizzard skis (though usually after jumps), and I was wondering if anyone else had such problems with their Blizzards (or Magnum ti 8) bending toward the back end, or Blizzard's handling of the warranty for such damage.

Any thoughts or experiences are appreciated.
post #2 of 18

http://www.blizzardsportusa.com/warranty-faq/

 

Usually the big question is did you really buy them from an authorized dealer, or more from the grey market.

post #3 of 18
Thread Starter 
They were purchased at an authorized retailer. I think the real question is whether Blizzard will try to avoid honoring the warranty and suggest that I must have abused the ski.
post #4 of 18

nah, I think if you paid and brought it back to the same store from whence you bought it; most makers AND the store will be on your side to win you over as a customer and getting you a new ski.  Even if it's more goodwill and less about the fine print of the warranty.  

If they deny you, they know you'll pretty much never buy a ski from them again.

 

If you bought grey market or used or unknown source, they know you're thrifty looking for deals just so you're not really loyal anyway.

 

It's also an issue of say you bought it at one store that took the profit; but then go to a different store to do the warranty procedure, the 2nd  store may shuffle or stick your paperwork in a pile; or forget to put in phone calls for you; since they really aren't motivated to do so.

post #5 of 18

Oh, i suppose even if it doesn't work out, you should research the credit card that you bought the skis with, there maybe warranty extension there (technically insurance) where you can get money from the credit card's policy if the store isn't making you happy.

 

Post some pics too if you get a chance

post #6 of 18
Thread Starter 
Well since I was already at Aspen Highlands, and they said they have a good relationship with Blizzard) I just had them send the skis back and complete the paperwork. Hopefully they won't neglect doing so, they seemed helpful. I think it's in Blizzard's hands now (or should be very shortly). I agree that if they try to 'stick me' I'll not purchase Blizzard again-on the flipside- I am a sucker for companies with good customer service (which is why I continue to pay top dollar for Yakima stuff)...
post #7 of 18
Thread Starter 
Also I'll look into the credit card info. Since I left them at the highlands I won't be able to post pics though. They looked pretty much new except for the bend halfway between the rear binding and back tip of the ski.
post #8 of 18

It's not uncommon at all for a ski with metal in it to bend and it certainly isn't a problem specific to Blizzard. I've seen lots of different brands bend. The warranty issue will be a judgement call on their part to determine if the ski bent due to significant impact damage (I'd be surprised if skiing blue bumps would qualify there) or manufacturer defect. In actuality it probably happened in the bumps. It's always hard to tell what a company will do in each specific warranty case. I would think if they don't completely replace the ski for free they'll probably offer you a single ski replacement for like 50 bucks or something, which will be used and the mate to someone else's ski that got warrantied. Blizzard customer service is great in my experience. Good luck. 

post #9 of 18
Thread Starter 
Quote:
Originally Posted by Type3SnoBlader View Post

It's not uncommon at all for a ski with metal in it to bend and it certainly isn't a problem specific to Blizzard. I've seen lots of different brands bend. The warranty issue will be a judgement call on their part to determine if the ski bent due to significant impact damage (I'd be surprised if skiing blue bumps would qualify there) or manufacturer defect. In actuality it probably happened in the bumps. It's always hard to tell what a company will do in each specific warranty case. I would think if they don't completely replace the ski for free they'll probably offer you a single ski replacement for like 50 bucks or something, which will be used and the mate to someone else's ski that got warrantied. Blizzard customer service is great in my experience. Good luck. 

Hey great- thanks for the info. I hope you are right about their customer service. I'm afraid they'll claim something more nefarious happened and refuse warranty. It's pretty clear that the skis have haven't been ridden much though, and were meticulously maintained (even the Aspen Highlands rep mentioned this). I'd realistically be perfectly happy with a replacement used ski, as long as it is not damaged. I'll update the page when I hear back from them.
post #10 of 18
Hi

This season I was one day in a rented Rossignol Pursuit 16. I put the skis and I go down an access slope (a bit icy, but no rocks or obstacles) for like 3 minutes to the base of a lift.

As I arrive in there I looked down and I see maybe 5cm of the inside edge close to the tip stucking out slightly bent (slight bump in the base where the edge used to be). Of course I don't recall hitting anything in the few minutes I was in this access slope,and I also don't recall seeing the defect before putting the skis on.

I inverted the skis and continue skiing in the morning and at lunch time I took the hurt pursuit (pun intended) to the shop, sure that I would have the argument of my life about the wandering edge. But in fact the person was very nice and said "these things are known to happen with some models we have", so I returned the skis, came back to my personal GS ice-crunchers ones (oh how I missed them that morning) at noon and that was the end of it.

So the moral of story here is: apparently the person in the ski shop wasn't surprised about the incident and these things do happen without hitting a mega jump or passing the skis over a set of stones like lego blocks on barefoot.
post #11 of 18
Quote:
Originally Posted by IceCookie View Post

Hi

This season I was one day in a rented Rossignol Pursuit 16. I put the skis and I go down an access slope (a bit icy, but no rocks or obstacles) for like 3 minutes to the base of a lift.

As I arrive in there I looked down and I see maybe 5cm of the inside edge close to the tip stucking out slightly bent (slight bump in the base where the edge used to be). Of course I don't recall hitting anything in the few minutes I was in this access slope,and I also don't recall seeing the defect before putting the skis on.

I inverted the skis and continue skiing in the morning and at lunch time I took the hurt pursuit (pun intended) to the shop, sure that I would have the argument of my life about the wandering edge. But in fact the person was very nice and said "these things are known to happen with some models we have", so I returned the skis, came back to my personal GS ice-crunchers ones (oh how I missed them that morning) at noon and that was the end of it.

So the moral of story here is: apparently the person in the ski shop wasn't surprised about the incident and these things do happen without hitting a mega jump or passing the skis over a set of stones like lego blocks on barefoot.

 

Write up a review of the 16?

post #12 of 18
Thread Starter 
Quote:
Originally Posted by IceCookie View Post

Hi

This season I was one day in a rented Rossignol Pursuit 16. I put the skis and I go down an access slope (a bit icy, but no rocks or obstacles) for like 3 minutes to the base of a lift.

As I arrive in there I looked down and I see maybe 5cm of the inside edge close to the tip stucking out slightly bent (slight bump in the base where the edge used to be). Of course I don't recall hitting anything in the few minutes I was in this access slope,and I also don't recall seeing the defect before putting the skis on.

I inverted the skis and continue skiing in the morning and at lunch time I took the hurt pursuit (pun intended) to the shop, sure that I would have the argument of my life about the wandering edge. But in fact the person was very nice and said "these things are known to happen with some models we have", so I returned the skis, came back to my personal GS ice-crunchers ones (oh how I missed them that morning) at noon and that was the end of it.

So the moral of story here is: apparently the person in the ski shop wasn't surprised about the incident and these things do happen without hitting a mega jump or passing the skis over a set of stones like lego blocks on barefoot.

Interesting...I'm sure the manufacturers would prefer to believe/proportion that such things never happen without ridiculous abuse, but clearly anyone can made a defective ski. I'm really not opposed to continuing to buy from a manufacturer that makes an occasional bad ski. My main concern, and what will determine whether I buy another blizzard ski, is how they handle the situation.
post #13 of 18
Quote:
Originally Posted by hurlow View Post


Interesting...I'm sure the manufacturers would prefer to believe/proportion that such things never happen without ridiculous abuse, but clearly anyone can made a defective ski. I'm really not opposed to continuing to buy from a manufacturer that makes an occasional bad ski. My main concern, and what will determine whether I buy another blizzard ski, is how they handle the situation.

 

There's not a maker out there that hasn't had a ski warranted. Most go out of their way to help you out. 

post #14 of 18

Whoa, hold on here. Just because a ski winds up bent does not mean it is bad manufacturing or some sort of fault with the ski. You're talking about a blunt impact with a sheet of thin steel or titinal. Metal bends, easily. These things happen. Blaming bad manufacturing for bent metal after a blunt impact would be akin to blaming bad manufacturing for you car tire losing air after running over a nail. 

post #15 of 18
Thread Starter 
Quote:
Originally Posted by Type3SnoBlader View Post

Whoa, hold on here. Just because a ski winds up bent does not mean it is bad manufacturing or some sort of fault with the ski. You're talking about a blunt impact with a sheet of thin steel or titinal. Metal bends, easily. These things happen. Blaming bad manufacturing for bent metal after a blunt impact would be akin to blaming bad manufacturing for you car tire losing air after running over a nail. 

Sure, if you run over a nail and get a flat tire, it is not the manufacturer's fault. In the same way, if you huck a 30 ft cliff or drop your ski off your car and bend your ski it is not a manufacturing defect. Nobody here has even approached that argument on this thread. No major impact occurred here, they bent skiing (fairly slowly, honesty) down moguls (and stopping a few times for an older lady between moguls). This is normal expected use, a normal ski would not have bent in such conditions. If you are driving your new car down your 25mph road on the way to McDonald's and your tire falls off when you quickly stop at a stop sign, this IS a manufacturing problem. No car company fails to honor the warranty during the warranty period in such a case. Big difference.
post #16 of 18
Quote:
Originally Posted by hurlow View Post


Sure, if you run over a nail and get a flat tire, it is not the manufacturer's fault. In the same way, if you huck a 30 ft cliff or drop your ski off your car and bend your ski it is not a manufacturing defect. Nobody here has even approached that argument on this thread. No major impact occurred here, they bent skiing (fairly slowly, honesty) down moguls (and stopping a few times for an older lady between moguls). This is normal expected use, a normal ski would not have bent in such conditions. If you are driving your new car down your 25mph road on the way to McDonald's and your tire falls off when you quickly stop at a stop sign, this IS a manufacturing problem. No car company fails to honor the warranty during the warranty period in such a case. Big difference.

The point is that it doesn't take much to bend metal and that a ski bending while skiing bumps in any sort of fashion is not uncommon and not necessarily a sign of bad manufacturing. You did something and bent your ski, sh!t happens. Like I said before, they will probably take care of you as to not lose a customer. BUT if they want to be jerks about it they'll deny your warranty because a ski doesn't just magically bend on its own and they'd be well within their warranty policy in doing so. 

 

I'm really not trying to be rude here but I deal with this stuff all the time. I try to be as realistic as possible with customers before sending gear out for warranty. The worst thing you can do is immediately side with them and say it won't be a problem, Blizzard will warranty that! Then a few days later you have to explain why the warranty wasn't processed and you look like an idiot who does business with bad companies. 

post #17 of 18
Thread Starter 
UPDATE- BLizzard Rocks.
They replaced the ski, no hassle- and very quickly. Agree with the above posters- anyone can make a (possibly) defective ski- it's how it is handled that shows the quality of the manufacturer.
I love the skis (though I will avoid moguls on skis with metal from now on)- and am sold on blizzard skis from here on out (next up- the Regulators).
post #18 of 18
Quote:
Originally Posted by hurlow View Post

UPDATE- BLizzard Rocks.
They replaced the ski, no hassle- and very quickly. Agree with the above posters- anyone can make a (possibly) defective ski- it's how it is handled that shows the quality of the manufacturer.
I love the skis (though I will avoid moguls on skis with metal from now on)- and am sold on blizzard skis from here on out (next up- the Regulators).

I know the fear, I am always worried about that these days when I take my beloved antique SGs through moguls.   I didn't even think of that back in the day, but I probably didn't weigh enough to damage them (couple of steel layers around a wood core).

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