Originally Posted by oldgoat
I don't see how I can explain it any better, so I guess you'll just have to remain in the dark.
On the subject of buying on line--I prefer to buy locally when I can, (especially in Truckee right now with businesses hurting." I order books from the local bookstore, not Amazon. I buy my ski gear locally unless no one has it. Three reasons. a) it's useful to have a brick and mortar store, when you need to warranty something, for example, or you want to try something on rather than go through the hassle of ordering and sending back a bunch of times before you get what you want. If we stop shopping locally the stores go out of business. b) money spent locally stays local and increases the local economy--I believe the standard figure economists use is $5 in economic benefit for every $1 spent, as that dollar passes from hand to hand. And that money eventually comes back to me. c) ethics--trying stuff on or out at a local shop and then ordering on line is unethical IMO.
Is it my business where you spend your money? Sort of--if you buy online and the local shop closes it hurts me. If your money goes out of town I lose the benefit of your spending locally. The second one bothers me less--the money is going somewhere and will benefit someone, and I guess they have as much right to benefit as someone in my town. But I'll let it slide--you shop where you want, just be aware of the consequences. You seem a little sensitive on the subject so maybe you're having some doubts. Just remember, when you go into a shop with the skis you bought on line and the bindings you bought on line, either for a mount or for warranty service, they won't like you.
I will not try to pull you into the 21st century, it seems that your mind is still well rooted in 1970's and is comfortable there. But I will respond since your slightly insinuating tone deserves so.
a) I do buy localy whenever possible, most of us do. Truckee is not Chicago, you are lucky to have so many ski shops around you, I have 4-5 within metropolitan area. Their stock, knowledge and above all service is subpar to anything that I've experienced in the mountain towns. Example: few days ago I went to the local shop inquiring about the ski that I intended to purchase. Exactly as you said - I had honestly intended to purchase from them for all the reasons you mentioned in your post - help local busines, establish commerce relationship and so on. their price was 35% higher on the ski, 40% higher on the binding AND they were addamant about charging me $40 for binding instalation. Local sales tax is additional 9.25%.
We are talking about another pair of skis here - that is how much "local" shop would charge me. As much as I would try to "support" struggling business, this is a bit out of touch. Besides, would they give me discount if I tell them I am struggling financially?
that is not how it works.
I bought elsewhere, let me just say that maybe by buying elsewhere I did help "local" economy - maybe your local economy - you are welcome.
b) your are on to something noble about "local" economy, but again, 21st century is increasingly the age of globalism. Thankfully or not technology allows us that, internet (our conversation is through that medium) allows us that. are there any "dark" sides of that? Sure, but positives vastly outnumber those.
There also seems to linger misconception that internet commerce is somehow conducted from" virtual" world. Somebody, has to make device that I am using to purchase the item, then create the software, then package my item, that is stored in some warehouse that somebody built. Then USPS or any other carrier have to transport my item to my door. Jobs all over the place, many of them benefitting "your" local economy. Without first two links in above mentioned chain, there might be some ( more) economic distress in Truckee. Lake Tahoe region greatly benefits from proximity of Silicon Valley and all US$ that it creates.
As per "ethics" of trying in store... I can not try skis in store. I wish I live in Truckee, try ( demo) skis in store and buy them. Other items as you insinuate I do not "try" in store and turn around and order on internet. If anybody does that...
And lastly, regarding warranty. My online or over the phone purchased skis are warranted by manufacturer, that is who I ultimately end up dealing with. It is nice that local shop would do that for you and that is just one of the ways to retain or gain my business. Let's say my Subaru breaks down while on a ski trip - Truckee. I bought it in Chicago. Dealer in Truckee frowns upon my request for service because I bought it elsewhere ? They "won't like me"? Ha, they do not have to like me but as a part of being Subaru dealer they will have to repair my car that is still under warranty. My "local" shop charges $80 for installation of bindings purchased elsewhere, $60 if ski or binding is purchased in store AND $40 for installation if both skis and bindings are purchased in store. They do not have to like me, but they do like $80 and by charging me $80 they agree to perform the service and assume liabilty if something goes wrong. they can just say " we do not install binding on skis purchased elsewhere".
Back to the original case. Once OP walked into the shop and noted the issue with the binding installation, the shop had great opportunity to gain his/ her business. Replace the ski, take misdrilled ski and put it in the rental/demo fleet and by doing so I am sure that the OP would appreciate their effort and would keep future business with them.
Good "brick and mortar" ski shops do addapt and do some part of their business "online". From purely consumer point of view, I am glad that internet commerce puts pressure on prices of goods and services and keeps them in check.