I have sent an message to have them move your question to the "ask the boot guys" forum
You might want to take a look at this page
I am new here, and have a question about my ski boots.
Halfway through the day when I'm skiing, the insides of my feet start to hurt, a few inches forward from the ankle bone. Right at the top of the arch. I have a pair of Dalbello Aerro 75 ski boots, mondo size 31.0. I normally wear a size 13 street shoe. There are two additional markings on the bottom, but I think they pertain for use with the binding. The number toward the front is 359, and the number toward the rear is 315. Both on the bottom of the boot itself. The boots fit fine from heel to toe and are comfortable otherwise, expect for around the arch after a day of skiing. I do have a wide foot, and from what I understand, these boots are the widest that Dalbello makes. That's why I chose them. I am not flat footed, and my arch is normal. There are two screw like knobs, that seem to use a special tool on each side of the boot by the ankle. Are these adjustable? Or are these stationary, and just for the boot pivot, or for canter? Will adjusting the boot incline help at all, and if so, how is this done? I'm starting to think I bought the wrong boots. Is there anyone that can shed some light on this for me or have any advice?
Thanks for looking and for any responses.
yes, you bought the wrong boot.
with an average shaped foot that wears a size 13 shoe (which in most cases if you are wearing size 13's, your measured size would be a 12) the correct mondopoint size in ski boots will be either a 28 or 29. you have been sold a 31. that means that your boot is either 2 or 3 sizes too big!!!!!
your feet hurt because they are moving around inside the boot. specific spots will make contact when you crank down the buckles to get control over your skis.
measure your feet in centimetres or millimetres and tell us how long they are and the width at the widest part of your forefoot. also pull out the footbed in the boot, stand on it with your heel even with the back edge, take a picture from above and post it in this thread.