A lot of people here at Epic say that Arc'teryx is just ridiculously expensive, and there's no justification for it. Well, maybe so, but here's my story, and this, in addition to the fact that they fit me perfectly, is going to keep me solidly in the Arc'teryx fan club.
A few weeks ago, I ripped my Sentinel pants badly. They were last season's color, purchased this season at a nice discount, so "only" $280 as I recall. There's a big rip across the pocket as well as punctures along the lower leg.
I figured "what the hey" and contacted Arc'teryx, figuring they'd tell me that since it was obviously not a manufacturing defect (ie, I slid down a wall of rock), I was out of luck. Instead, they said I should send them in for an evaluation, as the repairs can be tricky. Well, okay.
The day after they received the package, I got an email telling me that the repair would be $80, but unfortunately they don't have the fabric on hand to repair the pants, so how about they send me a new pair of pants for $80? Also, unfortunately they don't have that color anymore, so please pick a color from the current lineup.
These are pants with MSRP $450; with current late-season discounts, that pant in this season's colors would be $340.
What I am saying is, wow, they really stand behind their product. They had absolutely no responsibility to say anything other than "Sorry, we can't fix those for you" or if they were being super generous, "We'll give you $80 off the current lineup."