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Does anyone actually work at Fischer?

post #1 of 4
Thread Starter 
So I am in desperate need of replacement liners for my Fischer Vacuum boots. After trying on the newer liners from a new pair of boots in store at at a Fischer dealer I wish to order a replacement liner for my original Fischer Vacuum Rangers. Problem is, of the three Fischer dealers I have contacted no one is able to actually get ahold of a human being at Fischer and their sales reps apparently refuse to help out on such orders (unless UT and CO share the same rep which is a possibility). And of course no one will sell me the liners off a new pair of boots on a stand alone basis altho given the inability to contact Fischer I cannot say I blame them.

Love the shells, hate the service. These boots have another two seasons in them, hope the other manufacturers experimenting with moldable shells keep developing it because Fischer is proving to be very difficult to work with. I am of course assuming Fischer still has at least one person in the USA left. Shame, they were first to market with a great idea.
post #2 of 4

  Just google phone # for Fischer N.America , web page will come up with a number out East. They should be able to answer your questions,also several companies make replacement liners that are very nice,possibly even an upgrade.

post #3 of 4
Thread Starter 
I looked at other liners, including Intuition, BootDoc, and ZipFits. None of them would work as well as the stock liners. ZipFits have too much material around ankle, BootDocs have a narrow and inflexible toe, and all of the Intuition foam liners just have too much volume and insulation (my feet sweat in the stock liners, which most other people consider cold but I feel are warm due to good circulation). Ironically the newer Vaccuum liners fit really well in my existing boot and and the changes made since original fix my issues nearly. Not having fun trying to work with Fischer though. Will try calling direct

Update: got a hold of someone! They are checking on the requests from the dealers, the guy said they had been buried under the recent snowfall. Will update this thread once it's resolved.
post #4 of 4
Quote:
Originally Posted by JPL View Post
 

  Just google phone # for Fischer N.America , web page will come up with a number out East. They should be able to answer your questions,also several companies make replacement liners that are very nice,possibly even an upgrade.

yeah, the scenario you describe just doesn't sound right - something is not happening in the loop.

 as was noted, I would:

contact Fischer directly, advise them of your situation/need for liners, give them your 'contact' at the Fischer Boot Dealer you wish to use (usually the Boot or service dept mgr) and ask that they (Fischer) give you specifics on how to do the order the new liner. They should give you honest and direct answers.

 

Most Ski Reps (from my prior experience) are VERY willing to work with their dealers to make them (and their customers) happy. Many are even willing to help reasonable consumers/users of the product by expediting any product needs.

Although I do remember some reps with less of this attitude - it happens...

I wouldn't expect any dealer to deplete their inventory by selling you 'parts' (liner) from their new stock. But they do like to keep customers happy and make new customers when that's an opportunity.

Given whatever the demand for Fischer Boot product, replacement liners may be in short supply - and hopefully you'll get an honest response for your request. 'Honey' and a likable disposition always works better than 'vinegar'. All steps in the supply ladder like to 'support' but don't like PIAs, whiners or (rarely) liars - not saying you're any of these...

...just sayin

start with your retailer (dept or store mgr) - they're usually great folks and really want to do everything they can to make customers happy...

... just sayin  :) 

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