Originally Posted by JPL
Just google phone # for Fischer N.America , web page will come up with a number out East. They should be able to answer your questions,also several companies make replacement liners that are very nice,possibly even an upgrade.
yeah, the scenario you describe just doesn't sound right - something is not happening in the loop.
as was noted, I would:
contact Fischer directly, advise them of your situation/need for liners, give them your 'contact' at the Fischer Boot Dealer you wish to use (usually the Boot or service dept mgr) and ask that they (Fischer) give you specifics on how to do the order the new liner. They should give you honest and direct answers.
Most Ski Reps (from my prior experience) are VERY willing to work with their dealers to make them (and their customers) happy. Many are even willing to help reasonable consumers/users of the product by expediting any product needs.
Although I do remember some reps with less of this attitude - it happens...
I wouldn't expect any dealer to deplete their inventory by selling you 'parts' (liner) from their new stock. But they do like to keep customers happy and make new customers when that's an opportunity.
Given whatever the demand for Fischer Boot product, replacement liners may be in short supply - and hopefully you'll get an honest response for your request. 'Honey' and a likable disposition always works better than 'vinegar'. All steps in the supply ladder like to 'support' but don't like PIAs, whiners or (rarely) liars - not saying you're any of these...
start with your retailer (dept or store mgr) - they're usually great folks and really want to do everything they can to make customers happy...
... just sayin