Originally Posted by sibhusky
I thought the way you fixed that was denying service?
It is my understanding that we can rent a boot without touching the binding. There shouldn't be any liability on our part. We haven't made any action with regards to the ski. For all we know, they used the boot as a prop in a real estate commercial for a lodge property.
With that said, I want to avoid anyone still trying to come after us, with a "you didn't warn me...you didn't adjust it...it is your fault I am an idiot or a cheapo" scenarios. Having them sign something up front that they rented a boot, and refused a function test, would eliminate any grey area. Even though it is probably OK, I am trying nip any issues in the bud before they happen. I learned my lesson last summer when we tuned an old beater of a bike in a rental house. A rider crashed on that bike 6 weeks later (got a flat tire going downhill and lost control) and he threatened to sue both the owner of the house and us. Of course, it wasn't our fault. Tuning a bicycle makes no mention that an aging item will not suffer structural failure at some point. Even a new bike can get a flat tire, and if it happens at high speed and you find yourself rim on pavement, you are hitting the deck (I have scars all up my hamstring and back to prove my point). No more than you can blame the oil change place for your tire on your car blowing out a month later. Even if the threat of such a lawsuit is baseless, it raises the cost of doing business. And with more concrete signature forms in place, I think I can ward off more potential issues.