Originally Posted by CTSKIDAD
I am looking for some advice on what anyone thinks is an appropriate response to a bad tune. Here is the issue:
I ordered a pair of skis from a reputable online shop (Nordica 188-30's) which are for my son who is a collegiate racer with the intent he would use these for USSA races, he also has 195-35's for FIS races. I ordered the skis set to .7 / 3 and received them without any issue. After he had skied and trained on them a few times he complained that they did on turn well and he would not use them in a race. I took them to a shop that has the SVST edge angle measuring tool and they were found to have a 2 deg base bevel and were convex in some areas, this explained the problem with the ski. I wrote to the shop that did the set up and they have offered to pay for the flattening and resetting of the base edge.
The ski has now been ground 2X and I'm sure it took a few passes to get the ski flat, is this all I should expect from them?
If you took your kid to the doctor's office (@CTSKIDAD), and they did more harm than good, would you take your kid back there for any reason, for any discount? Thought so.
You are learning that for every good pro tune there are about three hack jobs. This does NOT mean you yourself can properly flatten, structure, bevel, edge, and polish an f'd-up ski anywhere near as well as a pro shop can do it. Yes, we have quite a few people on this board who are ace tuners who can do this "at home," whatever that may mean for them. (E.g., "home" might mean in the shop where they work, which might be in their basement.) But the many of the folks posting here are very much amateurs like me, and have not the experience, expertise, or tools to set the base and all the angles up right initially with the precision and polish you are looking for in a race ski. Presumably you are one of us amateurs at best, or you wouldn't be asking this question. DIY ongoing maintenance later? Absolutely.
So, I would vote that if you can get any kind of a refund out of your "bad doctor" shop, you should. If not, not. Either way, cut your losses and start over with a shop that experienced Bears can personally recommend. You will probably have to drive a bit. There are several. I know two or three personally, and another couple by reputation, but none is in CT. Maybe someone else will chime in here.