I had the pleasure to wait in long holiday lines at Park City Mt. Resort over the holidays and I keep wondering about the logic of the new lines.
After Vail's purchase of PCMR, they have removed the automated gate readers in favor of attendants scanning each person with a hand held RFD reading devise. Usually there are one or two attendants at a busy 4-6 person lifts and one person on smaller lifts.
The way the lines work also changed.
They say it enhances the guest experience...not mine.
The lines are now roped so that people self organize though a merging process where pushy groups push though and, to get your "turn", you often have to be a little more than just assertive and decisive. The aggro vibe isn't really what I am looking for when skiing.
The attendants do their best to scan each guest but that process requires pretty much their entire concentration and time. They are unable to keep an eye on the line or assist in things running smoothly. With the automated gates, it seems to me those same two employees could provide a better experience with one working just beyond the gates checking an iPad for pass photos, making eye contact, smiling, backing up the loader in emergencies, etc and the other could remain in back in the que keeping things running smoothly.
It makes me wonder if the "enhanced experience" is the goal or just marketing talk, cost or fraud prevention is behind the policy.