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Guy freaks out at Bridger Bowl because he doesn't have a transceiver to ski Schlasmans lift - Page 9

post #241 of 265
Quote:
Originally Posted by RicB View Post
 


No confusion here, I work at Bridger.

Then why would you reply to me like it isn't absolutely obvious? 

post #242 of 265
Quote:
Originally Posted by iceage View Post
 

Then why would you reply to me like it isn't absolutely obvious? 

 

 

Because your original statement could be read as though you thought all black and double black terrain at bridger required a transceiver. 

 

"...a fool that, wanting to ski a resorts black and double black terrain, was to stupid to read up on what that entailed..."

 

I could see someone getting the impression that you were thinking all the black/double black entailed something other than a lift ticket.

 

I think he was just being helpful.

 

EDIT: I see I got that wrong... sorry about that.

post #243 of 265
Quote:
Originally Posted by iceage View Post
 

Then why would you reply to me like it isn't absolutely obvious? 

Just was using your post to reach a bigger audience. Bridger's ridge terrain gets so hyped that many people overlook all the "obvious" excellent in bounds terrain we have. Trail map or not. Should have worded it differently as it wasn't directed at you.

post #244 of 265
Quote:
Originally Posted by RicB View Post
 

Just was using your post to reach a bigger audience. Bridger's ridge terrain gets so hyped that many people overlook all the "obvious" excellent in bounds terrain we have. Trail map or not. Should have worded it differently as it wasn't directed at you.

I get it now. I didn't before. 

 

My point was that if any tourist type skier that skies black and double black terrain the information is available in many places and if you wanted to ski black and double black terrain any smart person would check out the mountain map BEFORE buying a ticket. I never meant to infer that Bridger didn't have black terrain other then Schlasman's. I would even agree that the need for a beacon on Schlasman's to be a little ridiculous but again my only point was that any fool that cared about skiing the whole mountain would know if he just glanced at the map. 

post #245 of 265
Possibly the $156 spent by Bridger to ban these 3 for life could be a wise investment.
post #246 of 265
Quote:
Originally Posted by sibhusky View Post

I think there's a huge difference between giving a refund to one guy who decided he didn't like the grooming, compared to actually closing down the lifts for everyone, or, more likely, a power failure that closes the lifts. The latter two examples are more likely to involve refunds than one customer who didn't like... Say... Our fog.

The grooming thing especially gets me because MOST of our acreage is not groomed. Maybe the cut trails are about 40% groomed each night, but what possible conditions could legitimately be cause for a refund other than the lifts not running?


In New England, the majority of marked trails are groomed each night and we generally don't have the multitude of different exposures that Western areas have.  i.e., if conditions suck at one end of the mountain, they're probably going to suck on the other end as well.

 

I have a pretty high tolerance for "abysmally bad" snow conditions but most seasons there are one or two days where I've taken one run and said "no" and gone home.  I've seen days so icy that I was afraid to make a turn because if you fell, you were on a slide-for-life.  And this was on a gentle blue groomer.

 

I don't have a good idea as to how many Eastern areas offer some sort of "snow guarantee" / "refund" / "rain check" type policy, but there are reasons these policies exist.  It can be really, really, really bad here.

post #247 of 265
Quote:
Originally Posted by KevinF View Post
 


In New England, the majority of marked trails are groomed each night and we generally don't have the multitude of different exposures that Western areas have.  i.e., if conditions suck at one end of the mountain, they're probably going to suck on the other end as well.

 

I have a pretty high tolerance for "abysmally bad" snow conditions but most seasons there are one or two days where I've taken one run and said "no" and gone home.  I've seen days so icy that I was afraid to make a turn because if you fell, you were on a slide-for-life.  And this was on a gentle blue groomer.

 

I don't have a good idea as to how many Eastern areas offer some sort of "snow guarantee" / "refund" / "rain check" type policy, but there are reasons these policies exist.  It can be really, really, really bad here.


Just a quick check of my local area's websites shows Windham. Belleayre & Camelback all a have a snow guarantee with one hour to decide. No Info found on Hunter, Blue or Elks pages. Plattekill specifically says if you attach your lift ticket, there will be no refund.

post #248 of 265

I suspect we will see changing customer service strategy as more resorts offer flex tickets.  I don't think a full refund is in order unless the whole place has to shut down very early due to extreme situations.  But partial refunds will probably be happening more often when a resort offers both a 4 hour flex and an 8 hour flex..  Buy an 8 hour flex but end up having to leave after two hours and you can usually return your lift ticket to the window.  They have wire clippers right there at the window to snip the ticket off of your jacket.

post #249 of 265
Quote:
Originally Posted by Tog View Post

Possibly the $156 spent by Bridger to ban these 3 for life could be a wise investment.

 



It makes me happy to know he'll never get to actually ride Schuman's...
post #250 of 265
Quote:
Originally Posted by Toecutter View Post
 
Quote:
Originally Posted by Partizan Turks View Post
 

Resorts typically give you a grace period (like 1-2 hrs) if you do not enjoy the snow, you can return your ticket and get a voucher for next time.

 

For real? I've never heard of that. Jeez, since I usually ski for only a couple of hours per day I should just get a refund every time rather than buy a season pass.


From what I understand, if you buy a ticket and take one run and want a refund then you can return you ticket for full refund.  If you take more than one run, you're stuck.  Skiing all day and then demanding a refund is bad juju. 

Without getting into the politics of it, I believe (and I could be misinformed) it has something to do with risk management.  If a customer says that the terrain was unsafe and wants a refund after one run, he/she is allowed a refund.  If the person skis all day and demands a refund because he/she didn't like one aspect of his/her experience (I didn't read the sign that says I need a beacon) that person is SOL. 

post #251 of 265
I guess having a pass the last 27 years has shielded me from this stuff.
post #252 of 265

Okemo in VT used to have the free first hour policy. So 8-9 weekends or holiday and 9-10 other times one can ski with no ticket. They changed it recently to a refund, so you have to buy a ticket. What would happen is that people would get more like 2 hours + since they'd get to a remote, (relatively! no Schlussman's here!) lift where maybe they didn't check the tickets so much.

 

As for lightning, ice and wind holds. Not sure. I know last year Middlebury Snowbowl's lift got hit during a race and people got stranded for awhile on the lift. No one hurt. That lightening storm came where I was just at closing so not much affect. I imagine there might be a voucher given for another day if requested.

post #253 of 265
Quote:
Originally Posted by Tog View Post
 

Okemo in VT used to have the free first hour policy. So 8-9 weekends or holiday and 9-10 other times one can ski with no ticket. They changed it recently to a refund, so you have to buy a ticket. What would happen is that people would get more like 2 hours + since they'd get to a remote, (relatively! no Schlussman's here!) lift where maybe they didn't check the tickets so much.

 

Of course, getting out of the base area at Okemo on the old creaky fixed-grip quads down there took so long that that "free hour" translated to about two runs...

post #254 of 265
Quote:
Originally Posted by KevinF View Post
 
Quote:
Originally Posted by Tog View Post
 

Okemo in VT used to have the free first hour policy. So 8-9 weekends or holiday and 9-10 other times one can ski with no ticket. They changed it recently to a refund, so you have to buy a ticket. What would happen is that people would get more like 2 hours + since they'd get to a remote, (relatively! no Schlussman's here!) lift where maybe they didn't check the tickets so much.

 

Of course, getting out of the base area at Okemo on the old creaky fixed-grip quads down there took so long that that "free hour" translated to about two runs...

Aha! Yes. Those in the know though would enter at a different point and ski down to the high speed quad. Don't ask how. Just go to the Gore now but that policy is gone.

 

Problem with all these detachable lifts though is ice. They close constantly, or don't open, because of ice on cables and chairs. The new shed for the bubble chairs was supposed to cut that down. But the bubble chairs have no ice cause they're inside, and the cable and wheels do. Still No open.

post #255 of 265
Quote:
Originally Posted by Tog View Post
Problem with all these detachable lifts though is ice. They close constantly, or don't open, because of ice on cables and chairs. The new shed for the bubble chairs was supposed to cut that down. But the bubble chairs have no ice cause they're inside, and the cable and wheels do. Still No open.

 

Stowe (supposedly) takes all the chairs off the Fourrunner (main) HSQ every night and keeps the cable running all night long in order to prevent ice buildup.  I have no idea if they really do or not (seems like a lot of work!) , or if that policy (if it was implemented) would actually work...  just throwing it out there.

post #256 of 265
Yes Poma-Leitner should have this figured out by now. Maybe cable de-icing is a million $ option on a 7 mill $ lift that no one wants to pay for. That's pure speculation though.
post #257 of 265
Quote:
Originally Posted by crgildart View Post
 

I detect a bit of western elitism there eh???

 

Most places will give a refund or credit under some circumstances.  Getting hurt is one of them.  You do have to ask though.  It isn't something that is advertised in bold print above the ticket window.  As for weather, I guess you've never skied when the place closed due to thunder and lightning.  Ya, just try to tell the few die hard skiers that were braving the rain that they won't get a refund after they stop the lifts due to that.  Also happens in high winds and severely cold temps drop in.  I guess that never happens at "Actual ski areas":newkeyboard:

Most western ski areas do not refund due to weather, including lift closures due to wind, or lightning though lightning is a relatively rare even at western resorts and normally only closes lifts for a short amount of time, or temperature. The only time I think would be if the mountain did not open at all due to weather. If you decide to ski then you decided to ski, no one forced you to ski. 

 

And yes your observation is correct I do not consider what goes on at our lesser hill out east to be really skiing. :snowfight;) 

post #258 of 265
Quote:
Originally Posted by iceage View Post
 

Most western ski areas do not refund due to weather, including lift closures due to wind, or lightning though lightning is a relatively rare even at western resorts and normally only closes lifts for a short amount of time, or temperature. The only time I think would be if the mountain did not open at all due to weather. If you decide to ski then you decided to ski, no one forced you to ski. 

 

 

Umm humm..

 

Like I said, it isn't in bold above the window.  You have to ask and they will work with you if it is a legitimate problem, like you got hurt, or your private instructor called in sick and you want to wait another day for example..

 

Breck

Quote:
 

Can I get a refund?

 
 

Lift Tickets:
All Lift Tickets are Non-Refundable. However certain exceptions may be made.

 

 

Vail

 

Quote:
 

Can I get a refund?

 

Lift Tickets:
All Lift Tickets are Non-Refundable. However certain exceptions may be made.

http://www.vail.com/faqdetail/My-Account/How-can-I-get-a-refund.axd

  • For information regarding lodging refunds, please contact your specific property directly.
  • Redeem your PEAKS points for discounts
  • For all refund questions, please call (800) 842-8062
  •  

 

You may have never been successful, but they ALL do make exceptions under certain circumstances.  Those usually don't include being a total asshat and treating the staff like shit.  If you're nice, pleasant, CALM and explain a legitimate problem most managers will work with you... be it a ski resort in hell or heaven.. or any place of business that gives good customer service.  I've worked in retail management in the past and trained others in various industries.  The rules are there that the rules change based on how you approach the situation.  That said, I do see a trend towards more flexibility with regard to a lot of these things.  But, walk in acting like a jerk and you are far less likely to get what you are seeking.

 

I haven't worked at any ski resorts out west, but I can assure you that others here that do will attest that there are partial refunds and credits given out all the time under certain circumstances. 

post #259 of 265

This thread has reached the point where I think the original subject might even roll his eyes...

post #260 of 265
Quote:
Originally Posted by crgildart View Post
 

Those usually don't include being a total asshat and treating the staff like shit.  If you're nice, pleasant, CALM and explain a legitimate problem most managers will work with you... be it a ski resort in hell or heaven.. or any place of business that gives good customer service.

 

Quoted for truth. ^^^^ Most any business, ski or otherwise. 

post #261 of 265
The way the vail refund rules are you take 1 lift/1 run no refunds. It is not an arbitrary rule for the discretion of a manager. And definitely being "nice" or calm is not a factor that gets you extra perks. That died out at vail resorts just as it died out trying to get an upgrade on united airlines by dressing sharp and flashing your smile. While it may seem like its inhuman and all business it is also fair. Someone should not get a refund over someone else just because the manager likes their smile or attitude or a girl sobs or bats her eyes or whatever
post #262 of 265
Quote:
Originally Posted by raytseng View Post

 And definitely being "nice" or calm is not a factor that gets you extra perks. That died out at vail resorts just as it died out trying to get an upgrade on united airlines by dressing sharp and flashing your smile. While it may seem like its inhuman and all business it is also fair. 

Cannot speak specifically to Vail, but dunno if I agree with your general premise. Our family owns a small business, we know a lot of folks who also own or run small businesses, being calm and "nice" will definitely get you further than raging or just shrugging and walking off. And I've had good luck with treating employes decently when I need a favor. Including switching seats on airlines or getting refunds/credits on things like ski lessons or day passes or such. Where it doesn't seem to work so well is with operators in India who are reading a script. I think it may depend on face to face contact, and it definitely depends on the employee having the authority to go off script. But my sense is that it's the reverse; act like a jerk and here comes the script. Obviously YMMV...

post #263 of 265

I'm speaking specifically vail (and other fully business controleld things like seat upgrades at United).  Anything money related at vail there is no leeway, the deal is the deal.  

But having the deal be the deal means means fairness for everyone and not just extra perks for people who are lucky enough to be charismatic.

 

I won't disagree with you that being friendly will get you perks for many things and you should do it just because you're a human and we live in a society.

 

Just saying that it won't matter (and shouldn't matter) for certain specific things, one such thing is trying to get money out of Vail's pocket back into your pocket.

post #264 of 265
Vail Resorts is the land of NO. Favorite language is, the policy says - (fill in the blank).
Aspen/Snowmass goes out of their way to do the right thing for customers.
post #265 of 265

Give him a beacon.....set to RECEIVE.

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EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › General Skiing Discussion › Guy freaks out at Bridger Bowl because he doesn't have a transceiver to ski Schlasmans lift