I purchased a pair of K2 Pinnacle 130 touring boots from The Destination in North Vancouver, BC. We went through the standard fitting process and we determined that the Pinnacle would be the best fit. However, when I tried to flex the boots in ski mode, we found that the locking mechanism wasn't engaging, meaning that the boot would flex all the way and had no stiffness to it.
The locking mechanism still doesn't seem to be working properly, as you can see from the video. Any idea what I should do?
Thanks for the help!