EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Ski Gear Discussion › Chaval Glove follow up and update to Post on 3/20/14
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Chaval Glove follow up and update to Post on 3/20/14

post #1 of 5
Thread Starter 

On 3/20/14 I posted a comment on the epic failure of my Chaval heated gloves.

After 8-10 uses the gloved just failed to work.

Chaval, aware of my post called me, after hours on a Friday evening, to see what they could do to remedy the situation. When I explained the problem, at their expense, they had me return the gloves with a promise to repair or replace them. About a week later I received a follow up email, and phone call to let me know that the gloves could not be repaired and so a new pair would be shipped within a couple of days. As it was near the end of the cold season here in Minnesota I had a limited amount of time to test the new gloves, but they appear to work very well. Chaval has made good on their promise to stand behind their product and have asked to be allowed further follow up this next cold season to be sure I am satisfied with my purchase. Sometimes stuff just breaks, but Chaval has proven to me with their superior customer service that they stand behind what they sell.

post #2 of 5
Nice to see you took the time to post this.
post #3 of 5

Good on them and good on you for sharing the good customer service experience. 

post #4 of 5
I have been following comments on Battery heated gloves and understand that products sometimes have problems- I like the technology of the Chaval glove but again with all the problems with the early technology in all heated gloves along with the cost I feel a little uncomfortable when one calls a company & constantly gets an answering machine that says " will return your call in one business day. I say this in event of a problem with the glove. In one post, Chaval returned the call only after reading a negative post about the product & did not respond until then. I understand they did take care of the customer to his satisfaction but why is there a need to have to resort to posting negativity. When my company received complaints about something we promptly took care of it.
On another note does Chaval sell mittens as well??
post #5 of 5
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Quote:
Originally Posted by rbgbfd View Post

On 3/20/14 I posted a comment on the epic failure of my Chaval heated gloves.
After 8-10 uses the gloved just failed to work.
Chaval, aware of my post called me, after hours on a Friday evening, to see what they could do to remedy the situation. When I explained the problem, at their expense, they had me return the gloves with a promise to repair or replace them. About a week later I received a follow up email, and phone call to let me know that the gloves could not be repaired and so a new pair would be shipped within a couple of days. As it was near the end of the cold season here in Minnesota I had a limited amount of time to test the new gloves, but they appear to work very well. Chaval has made good on their promise to stand behind their product and have asked to be allowed further follow up this next cold season to be sure I am satisfied with my purchase. Sometimes stuff just breaks, but Chaval has proven to me with their superior customer service that they stand behind what they sell.
Quote:
Originally Posted by Downhill117 View Post

I have been following comments on Battery heated gloves and understand that products sometimes have problems- I like the technology of the Chaval glove but again with all the problems with the early technology in all heated gloves along with the cost I feel a little uncomfortable when one calls a company & constantly gets an answering machine that says " will return your call in one business day. I say this in event of a problem with the glove. In one post, Chaval returned the call only after reading a negative post about the product & did not respond until then. I understand they did take care of the customer to his satisfaction but why is there a need to have to resort to posting negativity. When my company received complaints about something we promptly took care of it.
On another note does Chaval sell mittens as well??
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