I have skied on KneeBindings for 2 seasons. Purchased KB12's Carbon etc. Unfortunately this season the heel piece disintegrated disgourging spring/washers etc. Very worrying. Under Uk legislation I am entitled to a replacement/refund but wanted a bit more i.e wanted the manufacturer to inspect defective binding and report. Upon personal request by John Springer Miller I couriered the defective bindings to Vermont and was promised a replacement and refund of my postage charges. After receiving very poor and slow service from KneeBinding Inc, I asked the UK supplier to provide replacement. This has been done (using replacements finally sent by KB) but KneeBinding Inc are silent on why their binding fell apart and also not refunded postage so I am out of pocket. I am also aware on another case where there has been problem with heel piece.
Very poor service by KB and I am debating whether to ditch the bindings next season as do not know if I can trust my body to this kit made by a company that do not fulfil its obligations